I purchased an air card for my computer to receive the internet from Sprint last October. It worked several months and suddenly slowed to a snails pace, so I called Sprint. The rep told me to uninstall then reinstall the software on my computer and when through it with me over the phone. However, when we tried to re-install the software it did not re-install and therefore, the air card would no longer work at all. The rep said they would send me a new card and start the process over again when the new card arrived.
When the new card arrived, a rep tried to help set up again with the new air card but again we could not get the software to re-install. The rep said I needed to download new software before we could get the new card to work. I explained I did not have the internet to access the new software and that was the whole point of getting the air card to work because I need the internet and had not other source! I was sent to a supervisor and was told that I would need to internet in order to obtain the software and had no other solution since the could not mail the software to me. Since this was not fault of my own, she said the would send the call to have our service contract canceled since the air card was of no use to me.
The supervisor over this department refused to listen to the previous supervisor regarding our situation and dis connected the rep from our 3 way conversation and told me it was not their problem and then began asking if we had virus protection services such as Norton, etc. When I said yes (as most computers no days do), she said the problem was caused to this virus protection and not their problem and refused to cancel my contract. I know she was finding someone or something else to blame and she knew most all computers have virus protection and found that to be her "way out" to refuse to honor the cancellation request.
We cannot use the Sprint card and refuse to pay their monthly bills for service we do not receive. My account has now been turned over for collections for $175 in cancellation fees and etc. I could pay be refuse to enable Sprint to steal from me. I have to now deal with the "ding" on my credit as a result! SPRINT will take advantage of the customers and could care less if it is THEIR FAULT!