Virgin Mobile kept my family without any phone service at all for FIVE days and nights. The sprint account I was still paying on was cut off completely on the first of the month and the VM phones could not be activated until the 5th, when I finally found someone at VM customer service who knew what he was doing.

As a single disabled mother I would have had to sue if something had happened to us and we had no phones.

In the end I had to buy a 3rd phone number!?!

After buying the 3rd number I called customer service over and over only to be told nothing could be done to activate our phones.

Then, after activation I had some questions. Sprint told us that since we were moving to VM and it is all one company we would receive deep discounts of the early termination fees, then billed the full amount. In exhausting myself, trying to gather information from both companies, I once again found myself calling VM customer services and not getting any. I now think of it as "Customer Dis-service".

The second question I had was on the Rumor Touch phones we bought from you. Three days after purchase you reduced the price by $50.00 each, or $100.00, I was trying to find someone who could tell me what my options were so I could return the phones within the 30 day limit if necessary.

On the third day of trying to get answers without any from Customer Service, I was actually on the phone from 5:45 to 8:15 a.m. last week. The call was dropped 4 times and I was hung up on once. Not so impressive for a phone company. By the time I gave up 2.5 hours later, I had lost my voice and was reduced nearly to tears. No one helped nor answered either question. Each disconnect was followed by my immediate re-dial. Each conversation led to three or four more different people from different departments put on the phone to make me say it all over again, and often to say it very slowly and still not have the English language understood.

Three times a supervisor was to call me back in the days that followed and that NEVER happened.

Undue pain and suffering is what the lawyer calls it. With my medical conditions this is a severe hazard.

We had VM and were fine with it, then had helio and loved it, then received notice that helio was going out of business and we had to switch back to VM, so we did, then we received another written notice saying VM was dissolving and that we had to switch to Sprint, which we did, but we could not afford it on my disability income.

So, in good faith, I called and told them that and discussed the options with Sprint, at which time I was assured most of the early termination fees would be waived as we were once again going to VM and that is part of Sprint.

So, we have been turned inside out and around about numerous times and have only received the most abrasive, condescending, technically deficient, none English speaking, and frustrating absence of "customer service". At one time, we were compensated if Customer Service kept us on the phone more than 30 minutes, how about for 2.5 hours without answers? I had lost my voice and my time and energy and money.

And now I have to pay packaging and shipping to return the Rumor Touch phones to you and can only pray you will credit my credit card in time.

At least Sprint sent us bubble envelopes and pre paid shipping labels to use to send their phones back, and someone was able to pick them up from my house since I am mostly housebound.

I will copy them with this letter too, there has been more than enough fraud and undue stress to go around. I made big decisions based upon the information I was given by phone conference and those are now proving to have been lies. This has negatively affected my family's health in many ways.

Even if all VM could do is send me back to sprint it would have been helpful to know that, rather than trying to tease out on my own where one company ends and the other begins.

I have also sent several emails to VM customer service that remain unanswered. I had begun to believe that posting this information all over the internet was the only way left of trying to reach someone somewhere who could be helpful.