Two years ago, this coming Feb., my wife and I got two cell phones from Sprint. I got what I thought was the replacement plan. The store rep assured us that this was all we needed. This last Sept., I took my phone in because I was having problems with it. They couldn't fix it so the sent for a new one. According to the company's phone reps (this is a joke because it took me over an hour to reach a person and then almost another hour before I finally hung up the phone.), Since I got a new phone that automatically changed the contract. If they had just repaired the phone, which they were unable to do, the old contract would be in tact. Further I learned that my wife's contract did not end until April 2008 (not Feb. 2008). According to the rep we must have had something done earlier on hers. They are charging us $350 to cancel the contracts. The people at the local store never once told me that by getting the new phone I would be taking a new contract out on my phone.

About 6 mos.-1year ago, their collection agency called and told us we owed Sprint between $1400-$1500. Come to find out, they had allowed someone else to purchase phones using my name and social security number. We had had problems with this with another phone company who caught it and notified us. We in turn notified the three credit bureaus. Sprint allowed this to be done over the phone and the phones were sent to another address. Obviously the Sprint people were not smart enough to figure out that these were two different addresses. We were working with the local police to try to catch the people. In the middle of the investigation, Sprint called these people and told them that they did not owe the money and disconnected the phones. Needless to say that killed the police investigation. I was so angry that by the time I was done, I was screaming at them. I rarely lose my temper. I have contacted the Attorney General of the State of Missouri's office to file a complaint with them. if enough of us complain to our state officials, maybe we can get something done. Also tell all your friends and neighbors about it. My neighbor also had similar problems, but I didn't know until yesterday.