I have been a Sprint customer for 7 years. I am considered a Sprint Premier Customer. I recently was offered a new phone that Sprint debuted today (10-0-2010)ahead of the general public because of my Sprint Premier status. When I tried to get this phone I was told by the customer service agent that the phone was not available yet and that I was mistaken about the offer. I took in my written offer to the store to verify the contents and they told me yes, the offer says I could buy the phone. However, they could not sell me the phone because they did not have it.

Why did Sprint offer me the phone when it was clearly a lie. Worse yet, why was I called the liar?