I notified Nextel/Sprint of a change of address and then moved. They did not change my address in their records. When I went to purchase Verizon phones they said that the old number was not transferable. I did not know that I had an amount oweing and I did not receive any bills for 2 1/2 months, then was charged 135.48 for passed due service. Before I moved, my Nextel phone died. If I had received my bills at the new address as I requested, I would have cancelled the service and saved $80.00.

I called Sprint customer service to change my CSA from CA to NJ. The representative, did something and after a long wait she said, my current mobile number changed and says sorry - i can't do anything. When i said, how is that possible as there is an option of keeping the same number with any service provider, then she said she put on a internal ticket and will get back to me to restore my mobile number with 24-48 hrs. Since i did not recieve any call for the nect 24 hrs, i called up and the reprsentative said as it is not 48 hrs, still there is no response. After 48 hrs there is no response and i called in after 72 hrs and asked to speak to a supervisor of the representative - he said right now no body is availble and he will put a system message so that his supervisor will call in within 45 min. It has been 16 hrs since then and there is no response form Sprint. Each one of the representatives i spoke to says different things on the same issue. Too bad service from SPrint.

I was in need of a new phone and eligIble for an upgrade. The phone I ordered was put on back order. After waiting a while for that one we contacted Customer Service and cancelled that order. We were told that we would get a better deal if we ordered the next phone online. So, we did that. Then received an email saying that we needed to contacts Customer Service, which we did. Something went wrong with the online order so we were told to order the phone again. From then on it was a complete nightmare! A series of ordering then being told to contact Customer Service because they needed more infomation before shipping my phone, cancelling yet another order... it went on for a little over 2 weeks. I doubt we talked to the same Service person twice. Had to recant all our information and try to get them to understand our story over and over (it would be nice if we could speak with people who understood English).

We finally received the phone I ordered to replace the one that was on backorder... we have since received another one of the same phone...we had to wait for a return kit for that then pack it up and ship it back... today, a full month later we just received the original phone that was on backorder and supposidly cancelled in the beginning.

I have been trying to get on our online account to see just what is going on with the billing of all these phones that were sent after being told the orders were cancelled...can't get on our account. Tried to talk to live chat, but was told by "Gerry" to just try again later... WHAT'S NEXT SPRINT A LETTER TELLING US YOU'RE DROPPING US???

Lets see, where should I begin? Sprint PCS Customer Service STINKS! There is definitely room for a lot of improvement.

I have been a customer of Sprint PCS for quite a few years (over 6) and really had not had any problems with them until I decided to add a 3rd line to my existing account. Of course I was unaware that my plan had become obsolete, which of course Sprint did not bother to communicate to their customers. Needless to say when this was realized by the CSR, everthing went down hill from there.

First of all I was on the phone a total of 2 hrs (10 p.m. - 12 a.m.)and then another 3 1/2 hrs (9 a.m. - 12:30 p.m.)the following day, which led to nothing! I was placed on hold, transferred from one department to another and course hung up on a few times and the best one yet, promised a call back after the issue was resolved. The people I spoke with had no clue what needed to be done to add the addional line to my plan (there is no work-around procedure in place for obsolete plans). There isn't a work-around procedure because this is the company's ploy to get more money out of their existing customers, by introducing them to new plan options, which would require another 2 yr contract and more money per month.

After speaking to over a dozen people during my 5 hr ordeal, the best solution that was offered to me is signing up for a new plan. Wow! I was literally flabbergasted. I just could not believe what I had to go through just to add a 3rd line to my EXISTING ACCOUNT!

I don't have a problem with companies changing plans; however, you owe it to your customers to keep them abreast of changes that could impact their services.

A word of advise to Sprint... If you are going to oursource, please outsource to qualified people. For the most part, you get what you pay for. Cheap labor is not always best for a company and Sprint is a prime example of that.

I will definitely change my cell phone service provider after my contract is up. Nobody should be subject to service in this manner by any company... It is unacceptable!

Anyone from California having trouble with Sprint’s late fees? You’re not alone. California consumers are taking on Sprint for inflated late fees.

I work with a law firm trying to help get consumers their money back from Sprint for late fee charges. If you’re a Sprint customer in California and have paid a late fee to Sprint, you can contact the law firm to join the suit or learn more about this investigation by visiting www.hbsslaw.com/sprint.