Watch out for Sprint, they will try to extend your contract with out you authorizing it. I got a notice in the mail from Sprint stating that changes had been made to my account. I called them and they told me that my wife had agreed to renew our contract with them for two years for a $50.00 credit . Neither my wife or I talked to any one from sprint and there is no record on our phone bills of this. After spending a lot of time talking to their representative on the phone they put my account back to a month to month basis. I wrote a letter to the CEO of sprint and got a call back from some one who refused to tell me who made this change to my account. The woman said they have too many employees at their company and it is not possible to provide this informaton. I would be interested to know if any one else has had this same problem.

I have been incurring "travel minute" charges for several months now even when I'm in my calling area. I have made complaints with the office of the attorney general, FCC, and Sprint, and they make no effort to rectify their fraudulent charges. They just send a letter stating that the charges are valid and more or less "deal with it". There has to be some way that the cosumer is protected. Every time I call someone has a different story and they can never answer my questions because thier computers are always down. This is absolutely ridiculous. If they refuse to adhere to proper morales, they should at the very least relinquish my contract so I shouldn't have to deal with the incompetency any longer.

I ordered a new Blackberry Tour and received it by UPS. I took it by my neighborhood sprint store to get my information transferred from my old phone to it and let them activate it too. When I left with it, I noticed that I rarely had a cell signal. I couldn't make phone calls from anywhere that I could previously and lost calls were about 80%. I took it back and they supposedly "fixed it". Still, it didn't work. After my 4th visit to the Sprint store, they told me it was a defective phone. They reactivated my old phone and arranged for delivery of a new one plus a return package for the defective one. The day for delivery came and went. I called and they said it was never ordered. They supposedly ordered it. It never came. I called Sprint directly and they had no record of the defective phone or the new order. I arranged for it again. After two weeks it still wasn't there. I called and said I didn't want a new phone anymore, just to send me a return package for the defective one. It didn't come. Meanwhile, I received the bill which included the phone charge. I called back. They said they could not accept the return because it had now been over 30 days. I am going with another phone company, and will write a letter of explanation to the credit bureaus to explain Sprint's charge which I will never pay. This is the last in a series of poor Sprint customer service situations that I have had since I first signed up.

I have a small contract with Sprint. I have been with them for about eight to ten years. Never any problems, bills always payed on time, good service, all parties happy. Last Sunday (August 26, 2007) I decided to replace my old cell phone with a new one. At the sprint store I spoke to a gentleman and explained. I just want to connect a new phone and disconnect my old one under the same contract. I bought a phone, the gentleman programmed it, and I was on my way. I was instructed that it could take up to four hours to become activated. It never came on. The following day I went back to the store and spoke to the same gentleman. After trying several things he thought there was something wrong with the phone. when I questioned the price, he offered a phone that was free after a rebate if I extended my contract for two more years.

I accepted the deal, he programed the phone, and I was happily on my way. The phone never worked. that same night I called technical support. he gentleman kept me on the phone for slightly over an hour. He even received help from another technical support advisor. He said in two hours it will be activated. It never worked. The next day (Tuesday 28th) Over the course of the day I spoke to five or six different people.

I was on the phone for hours. At first I was told that a supervisor would call me back and explain whats going on. Never called back. I called them and was told it was still being investigated and they would call when they find the trouble. They never called back.

Wednesday the 29th I called tech. support and demanded to speak to a supervisor. After holding for a few minutes he told me that there is a ticket on the problem and they will call me when it's solved. He also said that the supervisor couldn't tell me anymore. Today is Thursday evening the 30th, five days into this problem. We can go to the moon faster than that. If I walked into a Sprint store and opened a new account. I would walk out with a working phone within minutes. I admit I don't know the workings of the company, but I don't think this falls under the category of rocket science.

My letter to Sprint for being overcharged for internet data usage.

To Whom it May Concern:

I have been a loyal customer to Sprint for over 10 years. I have six lines and work with a business partner who also has six Sprint lines. I pay Sprint thousands of dollars each year. Never have I been so outraged as to when I started being charged overages for internet data use. I am livid.

I'm certain the only reason Sprint has changed it's unlimited air card plan to 5GB is to charge excessive fees during this window of opportunity while your competitors gear up to take over this market. As CLEAR rolls out it's infrastructure and plans, Sprint has downgraded it's unlimited internet card plans to collect as much money as possible before CLEAR sweeps this market into its back pocket. It is obvious that these new fees you are collecting is to cushion Sprint from the impending damage that CLEAR will inflict. Not to mention that Comcast is becoming an attractive contender with much lower pricing.

I resent being treated this way as a long-time, loyal customer. After paying $100/month for two data cards, it is unbelievable I am incurring additional charges for simply using the internet. This is ridiculous! I am not downloading songs, watching movies or gaming. I am engaging in typical social and business-related activities.

You and I both know Sprint will go back to unlimited internet use (with major fanfare and promotion) as soon as your customer base realizes new and better options are available. I am elated that consumers have many outlets through blogs and customer review sites to voice their complaints.

I am especially infuriated that I was misinformed by two Sprint representatives. On two separate occasions, I was advised that the only time I would incur overages on my internet data plans is if I "downloaded" over 5GB. Now, I find that this is untrue. Mere surfing also accrues against my limit. My suggestion is to TRAIN your employees well. I could have easily used free Wifi at work, or utilized my home wireless net work more often. But because I was told (twice) that surfing was free and that only downloads counted toward my 5GB limit, I freely used my Sprint internet card. I would have been much more cognizant of my time on the Sprint network had I been properly advised. It is not fair to penalize your customer when you failed to train your employees.

The only bright spot in all of this is that Ms. Robyn W. was exceptional at listening to me vent--quite fervently, I might add--as i gave Sprint a verbal lashing for this "abusive" practice. She was cordial, professional, and as accommodating as possible. But this problem goes far beyond Ms. Robyn W's involvement. Driving up costs in expectation of ferocious, eminent competition is unfair, ungrateful and opportunistic toward your loyal customer base. If Sprint doesn't change this immediately, outraged customers will vote with their feet...meaning they will walk away and not look back.

As each of my devices cycles out of my Sprint contracts, I will begin trying other providers. Though I have been occasionally annoyed with Sprint in the past, I have never been this irate, and nor have I ever seriously considered leaving...that is, until today.

I am beyond disappointed with Sprint. And from the complaints I've read online, so it is with many others.