I also have received text messages and didn't know what they were for from PredictoMobile.Vote, I got my Sprint Bill and there it was $9.99 for their services. I had no idea what it was. I think I may of signed up inadvertently by signing on to a Home Depot contest to win $50, 000. BEWARE!!! To get rid of this You can cancel at any time by texting STOP to 654654.
Much to my suggrin I will probably be billed $9.99 next month also. But I just received a message that I would no longer be receiving these messages from PredictoMobile.

On July 27 I called Sprint to tell them I was cancelling my service with them as I was switching to another carrier/ I wanted to be sure that I was within the "legal" cancellation period so I would not be charged the outrageous early termination fees. I was told there would be no problem as i was within the grace period. I went to Verizon and pruchased three phones, and the VeriZon rep called and ported 3 numbers over for me. Great!! I left happy!! Then, this month I get a bill from Sprint for $105 for the two lines that were not ported over!! I had cancelled service in July, but because I did not port over all my numbers, they have kept them in service!! I called and explained to them that I cancelled my service with them, but was told I had to tell them each phone number that was being cancelled. This was news to me!! Noone said anything about that when I called to cancel! Now, I am sure they will also charge me early termination fees as well. I plan to fight this, but I am not sure how to go about it!!!

This is sort of long but bear with me, its worth reading….pass this on to everyone you know, even if they aren’t sprint customers, this may keep them from making a fatal mistake! Dealing with SPRINT and constantly being overbilled is bad enough then you are FORCED to call Customer service and that is a complete waste of air!!! I honestly believe they are trained to lie, be condescending, rude and get us so frustrated we will just go away. Well, this customer is FED UP with getting screwed.

On September 1st, 2009 @ 9:00 a.m. I went onto the sprint website to view my bill..something I rarely do, usually I just pay what comes in the mail. Anyway my Sept. bill had posted that morning but I had not received it via US mail yet. When I saw what Sprint said I owed, I almost threw up!!! They had billed me for going over my 3000 minutes in the tune of $395.00. I then placed a call to Sprint Customer Service. So begins the games they play!!! The CSR and I were discussing the overages while I was waiting on the details of the overages page to load (dial-up). Now mind you I was bum fuzzled at the overages and just believed we must have talked an awful lot in August…when the page loaded and I was able to SEE the calls they were saying were over my minutes I had to do a double take…it goes something like this…call to 903-288-**** 27 minutes OV..billed @ $$. Well that is MY CELL PHONE NUMBER!!! So I chuckled and told the CSR that there must be a problem, that theses calls were to our voice mail or to each other, I have 4 lines, mine, my husband, and 2 sons!! There were also several calls that said UNAVIALABLE INCOMING, so you know Sprint is going to go for the juggler and get you there. Well, the CSR pretending to be shocked said. “Now WE have no way of knowing what the unavailable calls were, ( ya know since they were UNAVIALABLE.) But I continued to say that most of these numbers we are being charged for were “OUR” numbers. She finally agreed and stated “Well, you are right Mrs. S, hold on please.” So begins the wait and see if I will hang up game..they don’t even have music to let you know when they actually hang up on you. Eventually she came back on the line and said she had spoken to her FLOOR SUPERVISOR, (hmmmm that’s a joke, probably the FLOOR WAXER) and they would look into it and CALL ME BACK, but in the mean time just pay what I would normally pay without the overages when my bill came due on the 18th of September. We ended the call and I am sure she thought I was satisfied with that lie, but NOT ME. (call ended @ 9:45a.m.)
I decided to look at my entire bill vs just the overages and what I saw made me decide that SPRINT must think we are all stupid. You are able to download each phone lines individual call log, and it downloads into an excel format..lucky for me, but unlucky for Sprint, I am a whiz at Excel. So here is what I did…first I downloaded my phones history and saved it into my Excel program on my computer. I sorted the bill by RATE (this is where it says MM, NW) then I took those calls out, since with those codes you are not being charged. Then I sorted by phone number and OVER AND OVER AND OVER, they were charging me for SPRINT TO SPRINT calls, even calling our own Voice Mail from our cell phones. Then I copied and pasted the UNAVIALABLE INCOMING onto another spreadsheet, along with my calls to my husband and his to me…I told it to sort by time and date and low and behold it went like this….(AM/PU means you are being charged by the way and AM/MM means you are not being charged)
After sorting, the call history it now looks like this:

(husbands#) August 27 @ 9:00 a.m. UNAVIALBLE INCOMING 45min AM/PU
(my # ) August 27 @ 9:00 a.m. Called to (903-275-husaband) 45 min AM/MM

Get the picture…they were charging him for me calling him from MY CELL TO HIS.
I found over 1000 minutes they had charged me for sprint to sprint calls!!! Just on that September Bill.
Now if I can sort this out, explain to me why their computer that uses an Excel format can’t?? Well, it can, it just doesn’t so we will forever go over our minutes.
Our bills are long and this did take me some time to do this but it was well worth it.

September 2, 2009 @10:00 am I called Sprints Crooked Service Reps and drew the lucky card to be able to speak to Tamesha. After explaining what I had found she replied “Well, your phone was roaming when you were calling other sprint phones” OK, but I have a no roaming charges on my plan, which I explained to her. She went on to say that I wasn’t being charged roaming charges..then I said but it IS eating up my minutes so technically I AM BEING CHARGED. She said every cell phone company does that and I said well if you lived in a colony of child molesters, it doesn’t make it right to BE ONE!!! I told her that their crappy phones ROAM ALL THE TIME. Then she said I needed to turn off the roaming on my phone. Knowing what would happen I said, OK..and turned it off. Then I said “Know what my phone says now?? NO SERVICE AVAILABLE!!!” I told her that I was sitting in my living room at the same service address I had when I signed up with them some 6 + years ago and was told at the time that this area was IN SPRINTS NETWORK. So, it was their fault that this phone is always roaming. This argument continued for some time before she finally said that she would let me speak to her FLOOR SUPERVISOR. I didn’t get his name because the minute he tried to convince me that the charges were right I explained that he was an idiot if he thought I was going to buy this line of bull. He then transferred me to Tara, the Senior Resource Specialist (I swear they make this up as they go along) She conferred with the first two that the charges were indeed right which I still was unwilling to accept. Next came Beverly (Escalation Specialist) After explaining the entire scenario for the 4th time I simply told her that I had caught them red handed and that I wanted out of my contract..(that must be the key word for them to get even ruder than they were) She had me to hold again and when she came back on the line she said “We are unable to let you out of your contract due to there hasn’t been an issue until now” At this point I was no longer talking, I was yelling and I said “That’s because I JUST CAUGHT YOU”..she also said she was going to put me through to Tech Support (I have to be honest, this threw me off) she said IF TECH SUPPORT COULD DETERMINE THAT THIS PHONE WAS ROAMING THEY WOULD LET ME OUT OF MY CONTRACT….ok..lets reflect a moment AM I CRAZY or was it sprints excuse that being charged mobile to mobile was because I was roaming?????????? So comes Jennifer…she tells me that I had been misinformed by the first 4 or 5 people and that I don’t pay for roaming…yeah I had told them that!! She credited my account for the overages and apologized repeatedly. BUT I informed her that while I had been on the phone with them for now 2 ½ hours I had began to remember something…back in April 09 I received a huge bill full of overages of my then 2100 minutes, so out of panic I called Sprint…being naïve and never thinking it could be them I fell into this trap..(My contract had expired..lucky me, so I was no longer forced to deal with them if they p…me off) The CSR dude told me that since I had been such a valuable customer they would waive (it really doesn’t mean what we think it means, it just means they will stick them in somewhere else) the charges IF…(careful) I would re-sign a new 2 year agreement and they would throw in a plan with 3000 minutes. Mind you I did not upgrade phones or get any thing for free, they got me…But out of stupidity I said OK. So after having this come to mind I told ole Jennifer that I was not satisfied and that I was going to pull that bill from April and if I found that those overages were a result of calling sprint to sprint then I would be calling back and I would speak to the CEO of Sprint if necessary.
Immediately after hanging up I accessed my April bill via Sprints website and had to download it into adobe reader (it appears that you can only download previous 4 months into Excel) Well since you can’t download an adobe file into excel I wasn’t sure how to decipher this 40+ pages of charges..but I was determined and so I just saved it to word and started going line by line and every time I found a sprint to sprint charge I changed the line to red…after many hours I was finished….In April they overbilled me by 800+ minutes which threw me into going over my 2100 minute plan. This is their deceptive way of gouging their customers. Deciding it was futile to call them back I just took matters into my own hands by writing to the Better Business Bureau, Texas Attorney General Gregg Abbott, FCC, Consumer Affairs and every other place I could find. I even put it on a Complaint Forum Blog, (first time for me to blog anything) I am determined to get the word out. So please help spread the word..if we don’t band together we will forever take a screwing from the BIG BAD CORP WORLD..but remember if not for us, the customer, they would not even be in business. So never think we cant win…WE CAN.


PS Consumer Affairs emailed me and said my complaint had been chosen to be published so other consumers would beware!!
Me 1 – Sprint 0

I called to renew my 2-year family plan contract(2 phones in this plan) and order phone upgrade over the phone on Aug 5 with sprint (telesales ID:EV460245). I was promised to get $50 credit/phone (plus $50 mail-in rebate/phone) to make the phones free as I indicated that I will not renew the service contract if the phone upgrades are not free. Because earlier that night I also got a $50 credit/line because of the loyalty program over the phone by another customer service rep, I specifically asked the telesales whether I will get $50 credit/phone in addition to the $50 credit/line of service credit? She assured me that they are separate and $50 credit/phone is from sprint store and $50 credit/line towards service is from customer care. Later on when I asked whether I can get the activation fee waived since I am a sprint customer for 6 years. She said that she can't do that since she already gave me a lot of credit. However my first bill showed up today (Sep 1), there is only the $50/per line service credit +$15 (reward for renew before certain date) which has been in online bill management since I called on Aug 5 and there is no second credit for phones. I called the customer service on Sep 1. They said that the phone credit is not annotated. So they can not give to me since sprint is already giving me a lot of deals by that $50/line service credit. The supervisor said that since I already got $50 credit for service and my phone is already free. This is a different issue. I was promised with different things. They offered me $50 credit instead which I rejected, because I believe I should get $100 ($50 for each phone and there are two phones) and SPRINT IS CHEATING. I insist that they should review the recording of my ordering. They refused to do so. When I placed the order, I asked the telesales to repeat the terms three times since I know sprint likes to play these tricks. I asked to talk to the telesales. They refused to do so. I want Sprint to review the recording of the conversation and tell me whether I specifically asked whether the credit is different and the telesales told me that the credit is different. This is not the way of doing business and this is not the way of customer retention and customer care.

Sprint offered a $100 Rebate Check to those who purchased a Blackberry phone January of this year (2008). We filled out the rebate paperwork, scanned the box product number and a copy of the receipt. We've submitted this four times now, each time they'be given a different reason why Sprint was declining our rebate. Beware of these offers, they didn't honor ours, and we were counting on that to offset my husband purchasing this phone.