Sprint
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Category: Business & Finances
Contact Information
Detroit, Michigan, United States
Phone number: 3137276857
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Sprint Reviews
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Thomas
July 21, 2009
Scammers
Servcie was cancelled 8 days into the billing cycle but I was charged for the entire 30 day period. After complaining, I was told that this was company policy and all I could do is file a formal complaint with management. I do not have a contract and had been a loyal customer for many years. I am unemployed due to disability and cannot afford a cell phone nor should I be expected to pay for a service that I have not received because it is this company's policy to cheat it's customers.
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Biohazard1101
July 18, 2009
Wrong Plan.
For christmas one year, my mom decided to buy all us kids cell phones. Ofcourse she had to go with sprint. Anyways, she bought all of us new phones, total came out to about 600 USD. We got a family plan that supported unlimited texting and 500 minutes. All was fine, until 1 month later, when the bill came. The bill totaled out to 3, 000 USD. Alllll because sprint didn't put us on unlimited texting. Who in their right mind would buy a plan without unlimited texting, while have 3 teenagers. Well, that was about a year and a half ago and my mom has called them several times trying to set things straight. They say "Oh okay, yeah, Im Sorry. We will go ahead and erase your bill." Stuff like that, and what do you know, a week later a collection agency calls. Except this time the bill has raised to 4, 000 USD.
All in all, no one ever go with sprint, they f**k you over. Most of the time.
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miahutchinson
July 16, 2009
Authorizing another person on account
I had a Sprint account that I added my boyfriend on. At the time we had hit a rough patch and he asked Sprint to send the bills directly to him. He was never authorized on the account I had just gotten him a phone through the company in my name. After that I never received a bill again and he moved and never transferred his mail. I would like to know what action I can take against the company for them giving an unauthorized person information on my account and also letting someone else change my mailing address.
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Andrew
July 11, 2009
Awful company
My phone was stolen one day. I called to report it and use the insurance that I had on the phone. The guy was very friendly and suggested I sign up for the family locator plan to see if I could identify my phone's location. That didn't work because it was turned off. So, I asked him if I was going to get charged and he said that he took care of everything and it wouldn't be linked to the new phone that I was going to receive. 4 months later I see that it's on my bill. $5.99/mo for a service that I didn't even use except for that day at the suggestion of the rep. The lady that I was talking to told me that there was nothing she could do because I didn't cancel before the trial period was up. She said that I should have reported it sooner. I told her that I just paid my bill online and trusted that I was being billed correctly. She told me that it was my responsibility to check my bill and make sure it's correct and since I didn't do that I have to pay the charges. I did get them to refund one months charge, but it took 4 calls to complete that because they would tell me they were crediting me, and then it would only be a couple of dollars. My contract is up in December and I think I'll be switching carriers. It's cheaper to get a new phone that way anyways. The phone that I want is $500 with my discounts for upgrade, and it's $299 for new customers. How is that fair, when I've had sprint for about 10 years now.
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Kevin
July 11, 2009
Awful service
I am a ten year customer of Nextel and have had excellent service from my local retailer who has sold me three Nextel phones. Recently my phone died and they suggested a new I580 Nextel. There were problems with coverage, dropped calls and very bad customer service from Nextel. I took the phone back and the retailer was dropped four times by Nextes support trying to trouble shoot the problems. Unable to resolve the problems I returned the phone and called Nextel to return the phone. Got a flat no. The previous calls that I documented were not noted by the Nextel support people so they claimed I had not notified them within the 30 day trial period. I was charged for the defective phone. They refused to give me a case number so that I could dispute the charges and they refused to give me a contact to call back. I will never again consider Sprint /Nextel for my business.
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JSquared
July 4, 2009
Everything Messaging Plan
Sprint offers an Everything Messaging Plan, which includes unlimited text/picture/video messaging. What they don't tell you is when you send/receive picture or video mail, it access the web on you phone and charges you 3 cents/kb. Me and my fiance maybe sent 7 pictures to each other over a months course and was charged 50 dollars in data charges when we have unlimited messaging. I have gone into countless Sprint Stores and called Customer Service a dozen times and no one could give me an answer why I was being charged when I have unlimited. From all the hassle, I gave up on Sprint forever (customer for 10 years), now a proud Verizon Wireless customer. Just thought I would share my problems with you guys so you don't have to go through what I did.
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jimhi
July 3, 2009
Poor Customer Service
After dropping my BB Curve I went to the local authorized Sprint service store and ordered a replacement -- so far so good. The replacement arrived 2 days later and I went to the store to have the memory switched out and the replacement activated. This is were the fun starts. I (and 6 other people) waited for 2 hours for the tech to return from lunch. Upon her return, we got to watch a cat fight between the tech and the store manager. Then the tech broke the memory card slot on my replacement phone. Not wanting to put up with this anymore I took the broken replacement phone home and called Sprint to see what my other options were. The rep on the phone was very apologetic and but apparently there was now a backlog for Curve's and it would take a 2 to 3weeks to get another one. So, the rep "worked some magic" and the next day a brand-new-in- the-box Curve is delivered by Fedex. I called Sprint to get instructions on how to return the broken phone and I was told they would send out a "return kit" which was a pre-addressed, postage-paid, padded box. One week later the package from Sprint arrives but the pre-addressed, postage-paid, padded box wasn't empty -- it had a refurbished phone in it. I called Sprint and made them aware of the situation. They instructed me to put both the broken phone and the new refurbished phone in the box and send them back. Then my next bill comes and they have charged me for a new Blackberry Curve to the tune of $600.00. I called Sprint and was shocked to find little if any documentation on their end of this situation. Luckily I took pictures of the phones in the return box and of the mailing label with the tracking number. It took me 2 billing cycles to get the charges for the phone, late payment fees, and interest reversed.
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texasbeauty
June 21, 2009
HORRIBLE CUSTOMER SERVICE
My complaints are many when concerning Sprint. They used to once be the best cell phone providerS but at this point the have continously shown me that they could care less about their customers. The agents all LIE and tell you different things. They keep your deposit after advertising in store MONEY BACK GUARANTEE!
They are a crooked company that needs to be stopped and I felt obligated to warn potential buyers to go elsewhere unless you want several headaches and issues.
DO NOT SIGN UP WITH SPRINT!!! GO TO T-MOBILE OR VERIZON BUT I WARN AGAIN ... NOT SPRINT!
I HAVE A 2 YEAR CONTRACT AND I ONLY HAVE 6 MONTHS LEFT ... AFTER THAT I WILL HAPPILY TAKE MY DEPOSIT AND FIND ANOTHER PROVIDER.
SAVE YOURSELF THE TROUBLES!! I WISH SOMEONE WOULD HAVE WARNED ME...
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John de Clef Piñeiro
June 20, 2009
Charging Sales Tax on Early Termination Fee
Get this! SPRINT has the nerve to charge sales and excise taxes on an early termination fee (ETF). SPRINT knows that imposing the penalty of an ETF is not a sale of a product or service, yet it tries to tack on a host of state and local sales and excise taxes onto the penalty.
This is an abuse of SPRINT's obligation to collect sales and excise taxes when SPRINT knows that terminating an account is not in any way shape or form the sale of product or servce.
If SPRINT tries this on you, don't pay the entire bill until it agrees to remove the sales and excise taxes purportedly attributed to the ETF. Of course, sales and excise taxes would apply to an unpaid service amount, but when the service amount is combined on the same bill with the ETF, you might not be able to tell how much more SPRINT is charging you above and beyond the taxes applicable to the service amount.
This came to light in my case when I had already paid for the last month of service. So when the ETF was billed, it stood alone on the invoice and it had several state and local sales and excise taxes added on to the ETF.
When I strenuously objected that I wouldn't pay taxes on an ETF and that I wanted to see in writing where an ETF can be the basis for sales and excise taxes, and that I would fight them on this and would withhold payment of the ETF until I received such documentary proof, SPRINT responded (after the phone attendant put me on hold for several minutes while he discussed this with his supervisor) that SPRINT would waive the taxes if I just paid the ETF.
So this was a sprint that SPRINT lost, but only because SPRINT's usual trick of burying the sales and excise taxes in a final bill showing final service charges AND the ETF was laid bare when I paid my last service charge and SPRINT "made the mistake" of not also including the ETF to camouflage the additional unwarranted charges.
[I understand that fixed ETFs are illegal in California.]
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Dorothy
June 2, 2009
REFURB PHONE
Dear Dorothy Tolliver,
Thank you for your reply. I made an attempt to contact you today, but
you were not available at the moment. The appointment at your service
center was made while we were over the phone speaking, but there must
have been a system error. But of course wasn't sprint's fault, but the customers fault. This seems to be the case with sprint they want own up to their mistakes it's allways the customers fault. For instance it was my fault I purchased a new phone that was defective.
Since your phone was purchased on 05/21/08 it is no longer insured under
the 1yr manufacturer warranty it so happened when the one year warranty was up on the phone, the defective usb port went out as well hmmmmm!!! then I took the defective phone to sprint store and they gave me a defective refurb phone that cost me $60.00 (which I would never have purchase myself), but as far as sprint is concerned it was my fault. FYI I didn't know the ear piece in the refurb wasn't working until I happened to use it the next month.
. Additionally, our records show you do
not have the Total Equipment Protection plan offered by Sprint again not sprint's fault but the customers fault, sprint want me to pay even more money for the defective phones.. The
only way to have the phone replaced would be to purchase the replacement
phone from the Sprint store again it's not sprints fault, but the customers, sprint would like for me to pay even more for the defective phones, not only that, but go into a two year contract with a company that doesn't consider their customers as no more than $$$$$$. What happen to the old sprint I first signed up with in 1988 when sprint took care of their customers.
Otherwise, you have the option to use your phone upgrade eligibility to
purchase a new phone. If you have any other questions you can contact
me at 757-223-3363. I am sorry this is not the resolution you may have
been looking for.
Sincerely,
Demetre B.
757-223-3363
Sprint
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