sprint lied until the end stating that they could provide service in my area, what a lie. so not true they lied until the end. so they ended up canceling my contract for free.

This is the second time I was contacted to come in and take an assessment test for Sprint for the application process. The last time I didn't get an interview because I missed some questions this time I didn't get an interview due to ONE QUESTION!! I have several yrs. of sales, customer service, computer phone experience. I'm 43 yrs old and have a solid employment history, worked for the federal govt. before so clean background check etc..I answered the questions with what I thought were all appropriate answers to the scenario questions. I had to be there early in the morning and work all that night at my present job so I was not happy for Sprint to waste my time with their testing BS!! I won't be getting a Sprint phone or darken their door again!! From all the complaints I'm seeing on the internet I guess I'm glad I didn't get this stupid ass job anyway.

I too was shafted by Sprint. I never recieved any 200 Upgrade credit promised, nor my credit for trying to do the upgrade online. The website would go no further. I was lied to at every turn, and i recieved an email from them explaining the history, and it wwas completely Backwards, because I logged everything in writing also, and within 2 months, I ws charged 466.00 plus some odd cents. They are a lar and a ripoff.
Lets see if we can file a Class Action Lawsuite.
Thank You,
Sincerely,
David B. Moore

My step father passed away on 11/27/08 after a stroke 5/08 and nursing home care. His phone was canceled in 5/08 but Sprint continues to bill him for $2.46 despite repeated steps to try to clarify and stop the harassing bills. No explanation is ever provided with the bill.

I received another bill yesterday, 3/30/09 and got online to try and chat with a representative to end this but to no avail. The attached is that verbatim chat taken from Sprint's website while it was happening. You would think Sprint would want to eliminate the wasteful mailings of a bill. I guess I could eliminate it if I just paid it but principle prevents that. No explanation, just send them $2.46... no, so I guess I just have to continue to look forward to being billed until I pass on.

9:23:45 AM System System
Connected to sprint-ap1.cnxchat.com
9:23:45 AM System System
Session ID: 5631515
9:23:45 AM System System
Please hold and the next available agent will be with you shortly.
9:24:21 AM Customer Clarence Fleck
Clarence Fleck is my step father and I want to discuss a bill you keep sending to him.
9:24:50 AM Agent James A
No problem one moment while I pull up the account.
9:24:55 AM Agent James A
For account security and verification, may I please have the 6-10 digit PIN number on your account? If you can't remember your PIN, please answer your backup security question: <insert question>.
9:25:10 AM Customer Clarence Fleck
I have no idea.
9:25:20 AM Agent James A
May I have the number to the account please?
9:25:34 AM Customer Clarence Fleck
953086147
9:27:09 AM Agent James A
May I ask that you verify the phone number please?
9:27:22 AM Customer Clarence Fleck
I don't know what phone number he was using if that is what you are asking. The number I gave you is the account number on his bill.
9:28:11 AM Customer Clarence Fleck
James,
9:28:22 AM Customer Clarence Fleck
Here's the deal.
9:28:37 AM Customer Clarence Fleck
My step father died on 11/27/2008.
9:29:12 AM Customer Clarence Fleck
The bill Sprint keeps sending out which winds up at my adress since his mail is forwarded to me is in the amount of $2.46.
9:29:54 AM Customer Clarence Fleck
Sprint will need to eat that $2.46 since he will never write a check again and I won't be writing one to Sprint either.
9:30:20 AM Customer Clarence Fleck
We asked that his phone be disconnected a year or so ago.
9:30:55 AM Agent James A
I do apologize, however I am not able to open the account and review this bill without the phone number.
9:30:58 AM Customer Clarence Fleck
My brother works for sprint. he tried to stop these and couldn't get it done. The bills at this point are a form of harassment that we want stopped.
9:31:47 AM Customer Clarence Fleck
Sprint is really pretty stupid is it can't figure out their own bill and solve such a dumb problem. You can't open an account based on a customer's name and the account #?
9:31:47 AM Agent James A
One moment please.
9:32:09 AM Agent James A
One moment please.
9:32:56 AM Customer Clarence Fleck
Anyway... quit harassing us with a dumb bill with a dead person's name on it. No one should have to continue with such aggravation.
9:34:05 AM Agent James A
May I ask which bill you are referring too?
9:35:34 AM Customer Clarence Fleck
And what do you mean by that? Just got the same bill I have been getting for months. I gave you the account number, I gave you the amount and it is dated 3/24/09. What else don't you have? I already said I don't know what his phone number was.
9:38:05 AM Agent James A
I am reviewing the past bills and I am not seeing a charge for 2.64. May I ask what the charge was for?
9:38:43 AM Customer Clarence Fleck
Sprint's dumb bill provides NO clue.
9:41:31 AM Agent James A
I am seeing a charge for 2.37.
9:41:36 AM Agent James A
Is that what you are referring too?
9:42:01 AM Customer Clarence Fleck
Look up James. I told you the amount earlier and it wasn't 2.37.
9:44:46 AM Agent James A
I do apologize, however I am not showing a charge for 2.46.
9:45:49 AM Customer Clarence Fleck
James, let's consider that the 2.37 was the charge and Sprint charged 9 cents in interest or something making it 2.46... is that possible?
9:48:21 AM Agent James A
One moment please.
9:51:03 AM Customer Clarence Fleck
You still there James. If you are, what do you think, possible that the 2.37 charge bacame the billed 2.46 charge since it was never paid and past due? Possible?
9:51:31 AM Agent James A
I am still researching this issue for you one moment please.
9:56:36 AM Agent James A
One moment I am still researching this issue for you.
9:58:31 AM Agent James A
I know your time is valuable and I would like to assist you in resolving any issue or concerns you may have today. Are you still interested in chatting with a Sprint representative?
10:00:26 AM Agent James A
Due to lack of response, this chat will be disconnected. If you require any additional assistance, please log back into chat and we will be glad to assist you. We appreciate your business.
10:00:35 AM Customer Clarence Fleck
i am here
10:01:01 AM Agent James A
Ok I am creating a case for you one moment please.
10:01:28 AM Customer Clarence Fleck
Jame, what is the "case" going to do?
10:02:23 AM Customer Clarence Fleck
What about the idea said a half hour ago that Sprint just write the 2.46 off. In other words credit the account that amount and zero the balance out so the harassing mail can stop? Do you have the authority to do that?
10:03:12 AM Agent James A
May I ask if you are just receiving a bill for 2.46 or is this charge just part of a bill?
10:04:03 AM Customer Clarence Fleck
That's it, a bill to Clarence Fleck in the amount of $2.46. Not part of anything, just this bill, no description for $2.46.
10:04:57 AM Agent James A
One moment please.
10:06:23 AM Customer Clarence Fleck
James, if you get paid any more than $5 an hour it would have been worth doing a half hour ago.
10:07:13 AM Agent James A
One moment pleas.e
10:08:08 AM Agent James A
May I ask what the date was of the death?
10:09:39 AM Customer Clarence Fleck
Same date I mentioned to you a half hour ago... 11/27/2008, Thanksgiving Day.
10:10:19 AM Agent James A
May I have your name please?
10:11:12 AM Customer Clarence Fleck
Step son. Richard Waxman.
10:11:29 AM Agent James A
Thank you Richard one moment pleas.e
10:12:09 AM Agent James A
May I have a number to contact you at?
10:13:02 AM Customer Clarence Fleck
No. Why do you need to capture my phone number? I have no interest in Sprint other than getting you to stop the harassing mail direct at my dead step father.
10:14:39 AM Agent James A
I will need to have a contact number that you can be reached at so you will not receive that anymore.
10:15:41 AM Customer Clarence Fleck
This is all getting even dumber... tell me, how is getting my phone going to stop Sprint from mailing dumb notices?
10:16:39 AM Agent James A
As I said before I am filing a case about this. Once this case is filed Sprint will quit sending the bills.
10:17:11 AM Customer Clarence Fleck
How about this... don't file the case and just quit sending harassing bills.
10:17:56 AM Customer Clarence Fleck
Or... put down my phone number as 111-111-1111
10:18:19 AM Agent James A
I do apologize, however I will need a number that you can be reached at.
10:18:51 AM Customer Clarence Fleck
I don't want to be reached... I don't want to talk to anyone at Sprint period.
10:19:54 AM Agent James A
Is there someone that would not mind being reached about this issue?
10:20:08 AM Customer Clarence Fleck
Clarence Fleck.
10:21:30 AM Agent James A
I do apologize, however without the proper information I am not able to file the case that would solve this issue. Is there anything else I can assist you with today?
10:23:09 AM Customer Clarence Fleck
I have saved this chat... your organization is incredible in a bad way. This saved conversational chat is going to look great posted on one of those customer service sites. Best of luck.
10:23:45 AM Agent James A
You are able to send Account Holders Name. BAN Name of deceased person PTN of deceased individual. Date of death, date of diagnosis of illness, or last usage. Name of Person responsible for estate. Contact number and address for person responsible for estate.
10:24:20 AM Customer Clarence Fleck
As I said... best of luck.
10:24:30 AM Agent James A
To this address Sprint Nextel Corporation Attn: Credit Compliance 10002 Park Meadows Dr. Lone Tree, CO 80124 or this website [email protected]
10:24:44 AM Agent James A
Is there anything else I can assist you with today?
10:24:50 AM Customer Clarence Fleck
$2.46.
10:25:04 AM Customer Clarence Fleck
Incredible.
10:25:35 AM Agent James A
Is there anything else I can assist you with today?
10:26:37 AM Customer Clarence Fleck
You ask the question as if you have assisted me with something today... you haven't.

My fiance and I have been with Sprint for approximately three years, and have renewed our contract a few times in the course, as we have upgraded phones. Every now and then we'll have a glitch with the company, but as of late, things have gotten progressively worse.

About four months ago, we started getting charged for Jamster ringtones we never downloaded or authorized. We were instructed by Sprint that they weren't responsible for charges from third parties, and we had to pay the 6.99 and click unsubscribe on our account page at Sprint.com. We did so. Next month, same charges. The rep this time took off the charges and walked us through the same steps. Next month, same charges. The representative again told us he couldn't take the charges off, and we had to unsubscribe. I got irate, and told him what he was going to do-- take off the charges, and make sure the d--m thing stayed off. Needless to say, it didn't work. Contacting Jamster was near impossible, but finally I got through to a guy who spoke English about as well as my friend's Boston terrier. When I threatened legal action for fraud, he spoke English real nice and took the ring tones off. Funny, huh?

I thought it was over, but then guess what? We had a UPstage phone die! My fiance had replacement plan, though, and only had to pay 50 dollars to get it replaced. I think that's a rip, but it was clearly stated and he agreed to the terms. Long story short, they mailed us a new phone, but didn't properly instruct activation. We were getting messages from the Verizon network about unavailable services. Great, right? Various techs told me how I had done something wrong, and one girl ventured to tell me to remove the battery-- battery?! Anyone who has seen an UPstage knows they are built like an mp3 player-- that is, internal, unremovable battery. Real competent personnel, huh? I finally got someone who would listen instead of talk at me, and we figured out the problem-- we had been given the wrong codes to type in.

Well, this new phone would give us another kick in the pants when our bill came. It seemed they had taken off the text message package, the PCS vision package, everything that we had on that line when the phone was replaced. It doesn't make sense why they'd do that, especially as I had been assured they would NOT do that (call me paranoid, I suspected them by now). The man offered to take off the 20 something dollar charge for the packages being re-added and we would only have to pay the 29 something for the used text messages and the 60 something for internet. I politely informed him what he could do with that offer, and that the charges would all be taken off and the account set up correctly. I pride myself on being persuasive, and he fixed it. Good.

Well, the UPstage didn't seem to hold up to my fiance's abuse-- works on docks with freight-- and he wanted something a bit more pocket-friendly. He saw the Musiq and fell in love, so he got that one. The girl at the kiosk (we don't apparently have Sprint stores anymore in the world, given runarounds from the past) told him it was all set up, nothing would change, and there was no need to pay any upgrade fees as it would not be classified as an upgrade. Terrific! A few days later, the phone freezes, the outside buttons stop working. He consults the Sprint store here in town, and all they can do is try another battery in it. Nothing doing. He is told to take it back where he got it. Now, when we have had faulty phones in the past, we take them back, they give us a new one, no problem. The kiosk we had used, please shoot me now, was in a mall an hour away. We get there and the girl won't switch it out unless we have the box and everything, even though they have never asked for that before. New policy, apparently, so the fiance goes all the way back the next day to get his phone.

Now, that isn't the end of it. Our bill came.. and guess what was on there? Yes! TWO upgrade fees of 19.00!! Charges for text message use, as well as a text message plan-- apparently, plans don't cover use anymore? And here's to boot, the new plan my fiance had apparently signed up for with another non-English person was supposed to be unlimited messaging for both lines for 20? It was listed under my phone number, even though his is primary. Weird, no? Here's the clincher-- there was also a TWO HUNDRED DOLLAR equipment fee!! Needless to say, my happy little butt was on that phone in an instant.

Sprint apparently doesn't want our business, because I talked to no less than SIX people, all of whom told me different things about the text plans, several who refused to remove the upgrade fees (one who finally did), a few who wouldn't take off the text fees (ah, another finally did), two 'supervisors' who shouldn't work for an English speaking company and then get mad at ME when I can't understand them (snotty you-know-what, hope she's fired, I was being polite), and someone who suggested that we drive back to the kiosk with our credit card statement, the bill, and the phone and argue it with them. I was foaming at the mouth by this time, and came pretty close to smoking again and ruining my seven months nicotine free. The head honcho woman I finally got to said all she could do was remove the text messaging fee, the two charges for upgrades (which we shouldn't have had, and if we should have, there was only one fricken phone line with a new cell!), and open a case about the 200 bucks.

Funny thing is, the phone was 299.00 plus tax, I believe, which made it around 314 or so, give or take for my bad math. We paid with Capital One, the payment cleared. Where did an even 200 come from? Nobody seems to know. I thought maybe it was the battery, but my fiance popped that theory-- the girl at the store who tried a new battery never gave it to him to keep, never took his name or phone number, and never saw any identification. In other words, she couldn't have put it on a bill. As it stands, Sprint said they would look into it and contact US when they figured out what happened. All I have to say is, if they try to charge us late fees for nonpayment of SUSPENDED charges, I'm going to blow.