Sprint
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Category: Business & Finances
Contact Information
Detroit, Michigan, United States
Phone number: 3137276857
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Sprint Reviews
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November 22, 2008
they keep billing me, even though i closed my acct over two years ago!
Sprint is greedy, disorganized, and I hope they go down like Enron did. I have been receiving calls from debt collectors for over two years now, regarding my Sprint acct. First they wanted 45.19 dollars, so I paid it with my debit card. I thought I was over and done with. Sprint thought, that because I paid my debt off with them, that I wanted my service restored, so months later the same collection agency called me, saying this time I owed Sprint 43. dollars. So like an idiot, I paid it again. They were threatening my credit was going to be ruined. Sprint sent my acct to collections a third time! This time I got smart. Instead of just hoping the mess would go away, I wrote down all the information. The name of the company, the city, the woman I spoke with, the amount I paid, and 3 numbers to call Sprint to close my acct down once and for all. I called Sprint, and shut my acct down. I was assured by Sprint that my acct was closed, that my balence was at zero, that I had nothing to worry about. You can imagine my horror and disgust when I got a call from another collection agency last week, claiming that my acct with Sprint was still open, and that I owed them 29 dollars! Of course I disputed it. I called my bank, and am having them mail me the statement that I indeed paid 44.32 to a collection agency last spring. Mind you I paid my bill with Sprint 3 times! I called the collection agency back, and am also having them mail me a statement saying that my balence with Sprint was paid in FULL.
I don't understand why Sprint has restored my acct. I never authorized it! I have a been a very happy customer with Verizon for two years now, and plan to get another two yr plan with Verizon. Everyone knows Verizon is the best coverage in NYC. How dare Sprint re-activate my acct, and place charges on my acct. Aren't people doing their job?
What do I have to do to make this go away? Is Sprint going to come after me the rest of my life? I have paid Sprint 3 times over. My balence is at ZERO, it has been for years. Shame on Sprint for being so disorganized.
I am sick of this.
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November 22, 2008
stupid collection practices
I would like to know why a Sprint collections agent keeps calling my cell phone looking for random people I have never heard of who owe Sprint money. I have had my number for about a year and its seems that they cant understand that if the person they are looking for had the number a long time before I did and I have a new contract, that I can't possibly be the person that they are looking for.
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November 20, 2008
Unauthorized mobile charges
I have been with Sprint, for many years, how many, well it was called Gencom Corp. then and they did not even have cell phone. I started in California and then in Washington State and then back to California from from 1984--2008. When I stared with them they were very good at there billing and taking care of their customers with the pager system that they had and then into the mobile phone business and then into the cell phone business in both California and in Washington State, BUT WHEN I RETURNED TO CA. now the story begins.
The first plan that I had was the best plan anyone could want, it had everything and the price was right and then in 2003 things started to go wrong, I started to look more closely at the billing and found charges for additional air time, games, e-mailing and all sorts of thing that I had not used or ordered, most of the time I got them to remove the charges, but sometimes they would not.
Now in the last two years there have been changes to my plan that were not asked for, plan extensions that were not asked for or ok'ed by me and at one point my 14 year old son was able to access my account and add minutes to his phone and change part of my plan... HOW YOU MIGHT ASK...
When he called the *2 and requested these changes, he was asked his name his name is the same as mine except I am the III and he is the IV and when he was asked the access code he gave them (FOUR) different codes, Non of them were the right ones so the person on the other end prompted him with information that gave him the code (not the smartness of my son but the Stupidity of the Sprint person.
Now the only way that I can get bad charges off my billing is to tell them that I am going to another cell phone company NEVER GO TO VERIZON, but if you want good service and fair billing and get what you pay for go to ATT.
Why do I keep Sprint? to many people have my phone number and it would take me a year or so to notify them all and that is the only reason.
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November 19, 2008
Rip off
I signed up a simple shared 700-minute family plan at $69 + $20 for two extra lines and used only about 200 minutes a month. In the first month, I paid over 500 dollars for the phones, which they said were supposed to be free, and then $210 for the first month's bill. In the second month, I received $340 charge. Do you know what they charged for? This is an example: For my blackberry phone, after I removed their expensive $39.99 monthly data plan, they charge over $75 for data usage, saying the phone had used 2500 KB causal data services. If it was not a ghost that had magic to do it, it must be SprintPCS that makes fradulent charges. The phone could not even go to the Internet after the data plan was removed. I tried at least two times and verified it after the removal.
I called their customer service and talked to four representatives, they all recited one statement: all their charges are valid.
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November 18, 2008
Incredibly poor customer service
My husband died very suddenly at age 45. He and my daughter had a plan that provided two cell phones from Sprint. After he died, I called to transfer his account to my name. After minutes navigating the automated attendant, the live customer service rep told me to fax her a copy of his death certificate and my drivers license. She would call me when she received the info from me to verify its receipt. I inquired if I could get a rate reduction. No, I was told. So I decided to keep the line active in case I ever needed to loan a relative a phone.
I faxed the info but never received a call from the customer service rep. Several calls back to the service center proved futile as to tracking down where the ino ended up.
This past month, my home was broken into and the phone (which I had kept in a drawer) was stolen. The police called Sprint to try to track the phone. I had to sign authorization for them to do so which was no problem. Sprint promised to keep the line active for 72 hours during which time I would not be responsible for any charges. They told me to call back after 72 hours to verify that the line should be made inactive. I did call back and at that time, the Sprint customer service rep told me that they were inactivating the line and I would be responsible for the $200 early termination fee.
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November 15, 2008
Awful company
I have been a Sprint customer since 1995 and have 2 other members of my family on the same contract. Until lately, the service and support have been more than I ever needed and the cost has been acceptable. That has all changed within the last 4 month. I purchased a new phone in June of 2008 after having ridden my last phone down 30 yards of payment in a motorcycle accident. When I got the new phone there were lots of new icon I never had on my old one. When I would push the button to see what it did a window would pop up and tell me I was entering the internet or accessing some e-mail. I didn't need the service or knew how it worked so I quickly disconnected.
When I got my first bill I noticed a $75 charge for 'date service' so I called and got the line 'that is internet data download at $.03/Kb'. Now first of all there is a huge difference between Kb and Mb and most data today is so large, they don't even bother measuring it in killobites. I could not have been on the service for more than 2 minutes and racked up $75.00 in charges which makes sense since at a 1.5M baud rate I had 2425 (1000 bit) blocks of date sent to me or 2, 425, 000 bits (2.425 meg) When I contested the charges I was asked if I would take the Internet service for only $15.00/month, they would waive the $75.00. I said I didn't need it and wanted the service blocked. They agreed (after speaking with a supervisor) to waive the fee and disconnect the internet access service. Keep in mind, I never requested this service in the first place.
Now, this month I get another data service charge for another $75.00. and when I call to ask what the deal was I'm told that I used the service again after been 'educated' as to just what the service was and how much it cost and if I would sign up for the internet access service for only $15.00/month, they could reduce the $75.00 charge to $37.50. So... if you try to see if the service is disconnected after 5 days of notifying them to disconnect it, and it isn't disconnected yet, you get billed with the access charge. This is clear rip-off designed to force you into accepting internet service you neither want or need. I will be looking for another phone service provider soon. Apparently it is easier for Spint to go out and get new customers than it is for them to hold onto the ones they have.
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November 11, 2008
Bad Service
Sprint and other carriers should offer competent insurance companies. Asurion representatives are detached, unprofessional excuse-giving representatives who will waste your time when you are simply trying to get a phone replaced in a timely method. For example, I spoke to one person at Asurion who explained that I could go online to retrieve an affidavit to request a phone replacement. I was transferred to a second representative, named Jay, who asked me the same questions as the first rep. When I asked Jay to give me the name of the web site where I could retrieve the affidavit, she replied that she could not give it to me until I answered a few questions. What? I then realized she was reading from a script and was irritated that I had injected a question. It would have been better had she told me that she had to a read from script. It’s obvious that Asurion trains reps to be robot-like, detached from good customer service, as well as confrontational, if necessary, if you ask a question that breaks them away from their script. I know that Jay was taught not to think or use common sense -- as that’s against Asurion’s rules. I would suggest that Asurion take a look at its policy and considering making a change – NOW -- and educate, train and hire reps that enhance who they are as a company, not take away from them.
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October 31, 2008
Amazing lack of respect
Wow, after being with Sprint for TEN (10) years, I think I reached my end. I was going to upgrade my phone to the new Instinct, and upgrade my plan to the 99.00 everything. My current contract expires totally 03/09. Currently I have a 2nd phone on this family share plan, free, not the 9.99.
I called Sprint Customer retention to inquire as to what would be available for me, and "why I should stay a customer"...The first guy I spoke to was one of the most rudest Customer reps (a supv. to boot), who essentially told me.." We don't need you, we will offer you nothing, and you will have to pay the diconnect fee on that other line..
I spoke with his supv, better customer service, lodged a complaint, and he told me that any decision would have to be made higher than him.
They called me back today ( while the Supv was friendly), and said under no circumstances could/would they waive the 200.00 cancellation fee on the second line. I explained that this is a NO COST line, I pay nothing for it, and I am looking to UPGRADE my PHONE and PLAN!! he understood, but said they can do nothing..
10 years, and treated like this.. I told him they left me with 4 mos to rethink my relationship with them, and I didn't see the desire to return..as of now..
Amazing, I was going to upgrade, re-contract for 2 years (4 mos early), and pay for a better plan...Now they are in danger of losing a customer...And they just don't seem to care..
Funny thing is, even though I have had them for 10 years (satisfied to a point) I cannot use my phone in my home..Signals dropped immediately.
The first idiot wanted to give me (waive the 99.00) a signal antenna to boost my home signal...BUTTTT, it would cost 5.00 per month to use it..***..
I laughed at him, and asked simply WHY would I do that? He had no answer..
Just wanted to give a heads up on the tteatment of a 10 year loyal customer, whose bills are prepaid, never upgraded hardware, and never lodged any complaints..
2 years ago, when I was gonna quit, they practically begged me to stay, offered mos incentives, etc...Maybe I'll see what happens come March...But I have a bad taste in my mouth!!
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October 28, 2008
Upgrade vs Termination
After being a loyal customer for 9 years plus I think it is time for a change. I recently changed my plan on 2 lines to the everything plan. I wanted to change my phone to utilize all the great features but it came with a cost. I inquired 3 times to customer service about the instant savings and mail in rebate but I was informed that it is for new customers only or that I can open a new line (why would I do that). This leaves me with retail that is not possible. I aksed what the early terrmination fee would be and I was told $200. I am currently looking for service from another carrier that will provide me with a pda phone and service at a low cost (I CAN TRANSFER MY NUMBER) and a sprint is willing to lose a customer that pays over $2500 a yr. over instant savings and mail in rebate. iphone next?
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October 27, 2008
Inappropriate behavior
I am unsure of where to write regarding my own sprint complaint, unlike many it is not directly related to my bill but rather some extremely inappropriate behavior on the part of a male customer service rep during a recent call to set up an automatic payment in which he proceeded to ask me where I was located, how far it was from the city he worked in, how long of a drive it would be to my home, if I ever visited the city in which he worked, verifying my home address and telephone number on more than one occasion keeping me at bay with a ridiculously long call all the while, when I became obviously uncomfortable he simply laughed it off an ended the call quickly. I am unsettled by this persons inappropriate behavior, I am apprehensive calling into customer service again or writing to an entry level employee and divulging any personal information to further this complaint but I am far more uncomfortable knowing this person an other unsupervised unstable employees such as him are privie to this information as well. Do they record these calls? I would welcome any advice and direction with this issue.
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