I am a Sprint customer in Iowa. On Dec 31, I ordered an upgrade phone for my son who lives in New York City.

First, because my son has a New York number, I was not allowed to buy or order the phone at my local Sprint Store. I can't imagine any other company restricting the choices for their customers.

Second, the order support department gave UPS incorrect information, despite the fact that I have since verified that they had the correct shipping information.

Third, Sprint in its contract with UPS does not allow anyone, even Sprint, to correct the information. Now the phone is sitting in Long Island and UPS can't violate the contract even though correcting the information would be trivial. My son has no access to a car and it would take him most of one day to pick it up. UPS will ship it back to Sprint on Jan 17th.

Fourth, now Sprint informs me that I cannot change the shipping information to have it sent to me until they receive the package back, and I have to hope that they don't send it out again with the wrong information until I call and correct it.

In other words, Sprint business practices pass the burden of their mistakes onto the customer. Apparently, they do not keep a record of previous calls, as I have had to explain the situation numerous times. I have spent several hours on the phone talking to a different person each time trying to fix the problem, and apparently will have to spend several more.

They also shift the burden of complaints onto their workers who have consistently been very nice but who have no control over how the system works. As has been mentioned by others, there was no way for me to contact Sprint headquarters through their website.

These business practices are completely unacceptable! I intend to change companies ASAP and to have both my sons and as many people as possible do the same.

My husband and I have had Sprint phones for 5 or 6 years -- mainly because when we call to complain about something we are somehow *discounted* to another plan - and with an extended contract for *another* 2 years. This time I will *not* call them -- I will (snail-mail) write only. Problem before this? their *computer* over charged us by $900 -- so we were offered a peace offering for *their* mistake -- which extended the contract. This time?? Although I have always had unlimited text messaging and PCS vision -- all of a sudden I am being charged for texting!!! I do not recommend Sprint to anyone (except your enemies, of course ;)

When I first purchased my phone from a local Sprint retailer a few months back, the saleperson told me that when I got my rebate, I would get a card. However, when I got this card, I didn't know (because he had not explained this to me) that the card was for accessing your account while paying cash towards your phone bill at Radio Shack. I was embarrased by this and a bit annoyed that a Radio Shack employee knew this when obviously either the salesperson at the Sprint store didn't know this or was scamming me. I finally did get my rebate check, but I find it ridiculous that I wasn't explained to at first that the card I was going to get had no money on it at all.

I can give several examples of Sprint customer service representatives incompetence, but the most recent has to do with cancelling(hooray) my service with Sprint. I have known each time I have had to call Sprint with a service related issue that I was going to cancel my account when my contract was up (due to both faulty service and horrible customer service), but I have also known my contract ends in the middle of my billing cycle (because of an error by a Sprint customer service representative in setting up my account) so I have asked repeatedly how this would be handled if/when I was ready to cancel the service and I was repeatedly told I could cancel at any time and the last month of service would be prorated and the difference credited. I was even told this after I cancelled my service, I simply needed to wait until the last statement on the account printed. Only when I called a month after my last statement should have arrived did I after being on the phone for an hour, speaking to three different people, getting put on hold, getting hung up on did I get a representative who told me something different; that when cancelling my contract in the middle of a billing cycle the terms and agreement state no prorating would be done and no credit would be given for the days of service I paid for but did not receive and that nothing could/ would be done to correct this. I suggested perhaps she should read this to her fellow co workers who couldn't seem to come up with the correct answer. Once again big company wins and little consumer suffers. Well with the price of gas I guess I only lost half a tank.

I am paying monthly service fee and other charges for what??? If Sprint can't provide me better service(reception) then I dont see the point for sticking with their contract... I want to terminate the contract, just because I am not getting good reception as they should have provided. Help me out... Coz every time I tried to contact the customer support the wait time is never less than half hour to an hour... what kind of cr*p is that...