Sprint
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Category: Business & Finances
Contact Information
Detroit, Michigan, United States
Phone number: 3137276857
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Sprint Reviews
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V
May 22, 2011
Sucks!! rip off customers
I am beyond upset about the horrendous service I've received from Sprint PCS. For the last 2 months I've had the Sprint phone plan we've paid almost 3 times the amount we were supposed because of going over in minutes. Ok so try and call to get your minutes increase-- GOOD LUCK!! Finally I get through after waiting for over an hour only to find out that for last 2 months the minutes have increase and the prices have stayed the same but NOBODY from the company has contacted us to tell us of this fact-- that's complete CRAP. What are they trying to do rip off their customers?? Then I finally do get to talk to some complete JERK customer service rep after my waiting and I almost came unglued. The icing on the cake-- I can't even find where to go online to let them know how unsatisfied I am with there company. Come on now this is a multi-million dollar corporation I expect more!!
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Kate
May 20, 2011
delay in online account service
I just had one of those mornings - going too quickly, I managed to get myself locked out of MyAccount trying to login. No problem, or so I thought - Called sprint...after a transfer (having called the NUMBER
THEY list for resolving this problem) that didn't go thourgh (got disconnected), a second call and wait and wait tech support Itells me, "There's nothing we can do about that - you'll have to wiat 24 hours." I tell her that other businesses fix the issue immediately. She says she'll switch me to "escalation" and AGAIN I am disconnected. REally? Twice in 15 minutes I'm disconnected? Coincidence? sheesh. And this is my business phone.
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mswilson
May 16, 2011
bad phone service
drop calls, no signal but full bar for a signal, busy sounds when trying to call out, mixed calls that i nerver received until a voicemall has came thru & this has been goin on since nov of last year keep getting the run around with customer service bout ready to end my service with so i dont have to pay these high phone bills for bad service
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Pissed Off Customer 1
May 1, 2011
Worst Customer Service
I bought an extended battery from sprint online. After receiving it, I saw how bulky it would be and no longer wanted it. I contacted sprint online's customer service. After giving them my name, address, ssn, phone number, order number of the product, I was then asked my account pin number that I had set up 8 months ago when I bought the phone and never used since. After not remembering it I was told to contact them again when I do. So despite having all that previous required info, I couldn't be helped because I didn't remember my pin. I then called them up and the rep on the phone texted me my pin. I told her I would like to return my battery and she said she would send the return kit and once the battery was received by sprint they would refund me my money. I get the return kit and do everything it tells me to do even sent a copy of the bill - which wasn't in the instructions - just in case they say they need that in order to return my money. So a week goes by, i look at the tracking number and it shows sprint received their battery back. I then checked my bank account and see that my money had not been refunded by sprint. I went back to MySprint online and sent them the question asking them where is my money. I filled out my name, address, account pin, etc. I get an email saying that they couldn't find my phone number stated on the form. Apparently, the auto fill listed my google voice number instead of my sprint number. Of course this was a monumental, impossible task for sprint to overcome and they had to halt everything before continuing. Because they couldnt find my number after being given my name, address, and account pin. Noooooooo. I then emailed them my number and demanded the run around be stopped and my money returned. I then get an email from them. And what do you know? They say they need a scanned copy of the bill?!?!?!?!?! Which I already provided!!! I am now waiting on their next lie/excuse to not refund me my money. They are crooks.
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Befreit
May 1, 2011
Charging Monthly Fee in Advance
My monthly fee I pay to Sprint is around $60.00 a month. When I first began my service contract with Sprint, I had to pay $120.00 for Sprint charges a monthly fee in advance. What I was told was that I would not have to worry about my last bill when I decided to switch my carrier. I still continued to use Sprint after my 2-year contract was up, and I had to change my plan to Seasonal standby for I was out of country for two months. When I came back to the states and tried to switch to my original plan, I had to pay another $120.00
What they explained to me was that every time a customer changes one's plan, the one has to pay a monthly fee in advance. Sprint has not returned my very first 'monthly fee in advance' to me, why do they apply that 'month in advance' rule to me? Basically Sprint owes me $60 + $60=$120.00. This is completely wrong! No matter how many times I talked to customer service, they are on auto piot by repeating 'A customer is supposed to pay a monthly fee in advance whenever one changes plan.' I am very disappointed with Sprint, hence switching to AT&T.
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KITTY002
April 28, 2011
LOSING MY GHOST ARMOR AND TELLING ME O WELL
I HAD TO BRING MY EPIC 4 IN FOR THE 5TH TIME AND THEY LOST MY GHOST ARMOR. I CONTACT THE CEO DAN FROM SPRINT AND IM TOLD WE WILL DO NOTHING FOR YOU, I HAVE BEEN WITH SPRINT SINCE OCTOBER 1 2010 AND I HAVE HAD NOTHING BUT PROBLEMS WITH THEM. I SPEND MORE MONEY THEN I HAVE TO WITH SPRINT THEN I EVER DID WITH VERIZON. SPRINT SUCKS DO NOT GO WITH THEM. THEIR CUSTOMER SERVICE IS FOR SHIT. THEY TRUELY ARE NOT FOR THEIR CUSTOMERS ALL THEY CARE ABOUT IS MONEY.
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wigbert
April 26, 2011
Change of Account name leads to unauthorized change of plan
the account was originally under my brother's name, so i went to this sprint store to get it under my name. I stated very clear that the only change i wanted was the change of the account holder's name. The staff also made sure to tell me that the ONLY thing being changed was the NAME, NOTHING ELSE. For some reason, now i get my first bill after that, to be surprised by a change stupider than i can think of, which was a complete new Contract, a complete new Plan. SERIOULY? If you think about it, if they would have told me they were changing all OF THIS, do you think i would have agreed for my BILL to INCREASE? i called sprint many times, and spent HOURS, yet they can't even solve a problem that was a result of an employees' lack of explanation. It is pretty obvious to me that the employee that attended me was interested in making a commision for a NEW ACCOUNT, and not to solve my Change of account holder's name. In other words, i wouldnt be this STUPID to change my account holder's name, if they would have explained this BEFOREHAND. i am pretty dissapointed because i've been a loyal customer for around 10 years :( *They literally promised that everything was going to remain the same except the account holder's name. i also have witnesses, i also never received ANY info/copy/anything/verbal warning telling me that my plan and it's price was going to change. Thanks. in less then 30 days im being charged $380 dollars, when i used to pay $120-130 a month. Total SCAM
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Yuppy rc
April 24, 2011
Unethical practices
Sprint is a bad company tried to cancel they socked me good with fees I should not have to pay disported this with them did not help I came to an agreement with their collection company from 600 to 455 they still blotted my credit on my report they were very harasfull rpm is one of the companies they use very bad companies to deal with I hope some day they will be taught a lesson
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candacefromnj
April 20, 2011
billing me for my free nights!
Sprint has been billing me for nights even though I have a free and clear plan for free nights after 8pm! i have been with this ompany for 10 years but ever since Nextel merged with them it has been shady dealings. First I had an 80 data charge (do not use) which I had to fight to get taken off now this. Every month being charged for overages and the do not send you itemized calls. you have to go online and print out jeez I wonder why. So anyway I find out this has been going on since last summer. I have complained 4 x about misbilling and overages and my nights and weekends are free on my plan but they have not fixed until yesterday. They will not credit me for the mistakes and have sucked up my time fighting with them. I have reported them to the BBB and the FCC. I believe they prob owe me 700.00 in charges. When I call they NEVER want to credit unless I give them each and every phone call. I am sure that info is right in front of them what jerks.
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mikep007
April 19, 2011
Poor Service
I am leaving Sprint as soon as I can, EVEN IF IT COSTS ME MORE! I have been a Sprint customer for more than ten years. I have four phones in my family and want to upgrade to 4G on one phone. This change will force a new plan and additional cost for two of my lines (doubles from 9.99 to 19.99 EACH). I get being charged more for the one 4G phone and I even get being asked to change to a (more expensive) data plan. What I don't get is how two lines without data or anythning special doubles in price. Nice. So the wonderfulness of 4G costs me 30-50 more PER MONTH when I already pay 135 monthly (with a 27% corporate discount!). Ridiculous. The terrain of the 4G environment will change in time but I won't be with Sprint.
No matter what.
I'll gladly pay more just to be with a new provider. Sure, they might all be the same and I may even pay more monthly. But it won't be to Sprint.
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