I went in the store to have my phone worked on and there was little or no attention paid towards the services i needed. My phone had been sitting up on the counter to be worked on for about 45 minutes and never touched, so i approached them as to where my phone was and they said look its right here. Long story short they never tended to my phone but yet and still says that i had water damage and that is the second diagnosis phones on two separate occasions that they said was wrong with my phone and they never even tried to diagnose it but gave it a diagnosis of water damage and i never dropped it in the water, so i done came out of pocket 300.00 in less than six months on phones for an incorrect diagnosis that the representatives in the sprint store on derek drive in lake charles, la gave because they don't feel like doing their job or have attitudes... it would help u all to the utt most to have problems like this resolved because with or without the economies standings it could hurt your company.

I have been a Sprint customer for nearly 4 years. My trouble started in December when I attempted to activate an old phone of mine that I had recovered after being stolen. It took over 3 weeks to finally get the situation of the phone's activation resolved which entailed being lied to, being hung up on, and spending numerous hours on the telephone. As a "make-do offering" for all the trouble and frustration I was put through, I was promised $10 off of my monthly statement for the next 12 months. I accepted the gesture and agreed not to terminate my account at that time. After a few months, I had called and asked for more information on the Simply Everything plan and was told that my employee discount AND my $10 credit would apply towards the plan. After two billing cycles and two long phone calls, I was informed that I had been lied to AGAIN by a Sprint representative and that neither my discount nor my $10 credit applied toward the plan. After I told the representative to switch me back to my old plan, I was told that the $10 credit that I was offered for not canceling my account was "no longer an option that they do." To help make up for this, the representative was able to offer me a $7 discount off of my $15 unlimited messaging plan, so I accepted and did not make an issue of the $3 difference. Since I have the sprint-nextel power source phone I had the walkie-talkie service as well. When the representative changed my plan off of the simply everything, back to my original plan, s/he made a mistake and did not add the walkie-talkie service but was still charged me for it. When I contacted Sprint last week, (July 1, 2008) for a non-related issue, the representative I was dealing with noticed all the mistakes and was giving me a credit for $20 for not being able to use my walkie-talkie for the two months. As we were disconnecting, the representative informed me that my balance due was $200+. I was charged over $150 for text message overages. My plan has always, for almost 4 years now, included unlimited text messages, so I have no idea how to even begin understanding being charged that much money for an Overage when I have unlimited of it. The worst part of the situation was that Sprint had already withdrawn the money from my account and when I contacted them for the refund I was on the phone for 32 minutes and was informed that I could not get the money directly back to my account, that I have to wait 24-48 hours for the request to be processed and then another "10-15" to get the check in the mail. When I asked what "10-15" meant she said "days" and I asked if that meant calendar days or business days and she had no idea. When I told her to just forget the whole thing, because if you think about it by the time I get the check in the mail, and deposit it into my account and wait for it to clear, they've already taken out next months bill! She said "OK" and put me on hold for 10 more minutes and then just hung up on me. I called back again to speak to a customer care specialist or the complaint department, was transferred a total of 7 times and then the 8th time is when I was transferred to a line that was no longer in service and hung up on again. I called back a third time. This time, I asked to speak with the consumer affairs department immediately. I was transferred to a very nice girl who actually seemed to want to help the situation. She told me she could get in touch with some kind of supervisor in the financial department. After being on hold for an extensive period, she brought on a young gentleman who said the exact same thing that everyone else said which made me believe he wasn't a supervisor at all, but just the only person she could find to deal with me. This time he was very short and abrupt and said "we submit the request and if its approved you get a check in 15-30 days." I said absolutely not and asked to be transferred to the cancellation department. This time the gentleman put me on hold to "research the issue" and after being on hold for another long period of time came back and reported the same procedure for getting a refund back. This time, he said the ETA would be 14 business days. I simply cannot understand how sprint can so easily withdraw money from my account, money which i add they were NOT supposed to take since they were erroneous charges, but I have to wait almost 3 weeks to get my money back? I told the gentleman I just wanted to cancel the contract and he immediately brought up the termination fee to which I told him, if you expect to hold me to a contract you are required to provide me with the bare minimum decency of customer service which you have failed to do, thus nullifying any obligation to remain a customer of yours. He attempted to put me on hold again but I told him I didn't have time and he said he would call me back in 10-15 minutes after he did "more research" as if the 20 minutes before while I waited on hold weren't enough. 6 Hours have gone by and he has not called yet.

Do not sign a contract - once you sign a contract with Sprint, you will never get out of it!!! I moved to an area where there was no coverage and I still couldn't get out of my two year contract despite the fact that there was no cell phone service!!!

Every time you buy a new phone, change your address, whatever, Sprint will change your two year contract so there is no way to get out of it - it's a total rip-off. I would never recommend Sprint to anyone - friend or enemy. They are a typical example of what is wrong in American businesses.

I have been with Sprint since Dec of 07. The customer service from that company has been crappy since day 1. First they tricked me into paying about $200 a month for the 2 phones my husband and I had when all we asked for was a family plan. We had no idea that what they fooled us into was everything that we didn't ask for. No one explains anything the way it should be. Its all a scheme to get more customers and to get them to pay more out of their pockets. My bill was never right I always had to call and figure out what was going on this month. Not to mention the "brand new" phones we bought (Motorola Krzr k1m) did not work right off the bat. Its as if I paid out the butt for a phone that has been used before and refurbished... So I call them to get a new phone for my husband and me. And every time I call I speak with someone who does not live in the U.S. but in the Philippines. Not only can I not understand anything coming out of their mouth but they don't understand me at all either so its frustrating on both sides. So I finally received the phone replacement I was asking for. I set up the phones which was chaos b/c I could not understand the foreign person on the other end of the phone. After finally getting them set up I come to find out they gave me another piece of junk phone that was cutting off whenever if decided to. So I call back trying to figure out how to resolve this. Again the foreign person does not understand anything I am saying and keeps asking the same stupid question over again about what is wrong with my phone. At this point I just want to speak with a supervisor b/c I have been hung up on 3 times when they transfer me and quite frankly I am pissed. So I never speak to a supervisor and they want me to file a replacement phone with the insurance company who tells me I must fork over 50 dollars to have this order completed. I am furious b/c I should not be paying anything for a phone they shipped me that does not work and I called about right away. Its not like I held onto for 2 or 3 weeks and then it broke. It was broke as soon as I had it off the charger... So to wrap this up I don't know who is running this company but just like dish network and just like target and probably many other companies. They need to quit hiring people over seas b/c the customer service from them is horrible and all for what? So they can pay them less so they can pocket more money. Its a sad situation all around. I am sick to death of having to call them about anything. I wish I could just cancel my whole contract but who are we kidding what company now a day doesn't do that. I wish they would quit b/c I have no clue what those people are saying on the other end of the phone and that *** me off!

I have been a customer of Sprint for roughly 12 years and in that time have rarely found them to be consistent with honoring any changes or promises made. 3 months ago, I changed my plan to include my daughter as an additional phone. The salesman at the store said that I had, "A bunch of add ons that were running my bill up" and "If you change to this plan, they are all included." I find that I have been charged with a Vision Pack that I did not request and was additionally unable to text on the new phone. The additional user has never been able to send pictures but is able to receive them.

I have had to call customer service every month since the plan change to argue excessive charges. First because we were charged with a large amount of ringers downloaded that we understood was covered under this plan. Then, again this month, finding that a Vision Pack was added when none was requested.

When I speak to salespeople at service centers, their changes to my monthly charges are not honored by the people through customer service. When I speak to customer service, I have been told, "How do I know that was what they told you" finding that NO ONE has put the notes on my account that they SAY they're adding to back up the problems and their solution. Not only that but I have found that BOTH lie about the whole thing. I was told that within 15 minutes of speaking to customer service, I should call back just to verify that they've in deed made the changes and notes promised, just to find that THEY DIDN"T. Time and time again, I've been disconnected while speaking to them or been put on hold for so long I had to hang up and recently found out that IF the call is dropped, NO CHANGES ARE MADE, no matter what the discussion was prior to dropping the call. How convenient, right?

When I recently called Customer service and found that the Vison Pack had been added, I asked to speak to a supervisor and was told that there was not one available. I told her I find it difficult to believe that there is NO supervisor available above you. She put me on hold for 15 MINUTES and returned saying, "Im sorry, I just can't seem to find a supervisor who's available."

On my old plan, I had been paying just $6 extra to be able to take pictures with my phone and send them to my daughter out of state and receive her pictures. I don't want to email, I don't want to have access to an online photo album or any such crap. When I talk to salespeople, I have yet to understand just what the heck I need and be able to trust that person actually knows their butt from third base as is telling me the truth.

I was encouraged to jump from 800 minutes monthly to this ridiculous 1400 minutes which to my understanding was some kind of super plan that included everything I was doing. I have encouraged my entire family to use Sprint so that we do not pay for charges between any of us and that family is actually quite extensive. I now feel that I should be recommending that we drop Sprint for a more truthful and trustworthy carrier.