I have been a customer of Sprint for roughly 12 years and in that time have rarely found them to be consistent with honoring any changes or promises made. 3 months ago, I changed my plan to include my daughter as an additional phone. The salesman at the store said that I had, "A bunch of add ons that were running my bill up" and "If you change to this plan, they are all included." I find that I have been charged with a Vision Pack that I did not request and was additionally unable to text on the new phone. The additional user has never been able to send pictures but is able to receive them.

I have had to call customer service every month since the plan change to argue excessive charges. First because we were charged with a large amount of ringers downloaded that we understood was covered under this plan. Then, again this month, finding that a Vision Pack was added when none was requested.

When I speak to salespeople at service centers, their changes to my monthly charges are not honored by the people through customer service. When I speak to customer service, I have been told, "How do I know that was what they told you" finding that NO ONE has put the notes on my account that they SAY they're adding to back up the problems and their solution. Not only that but I have found that BOTH lie about the whole thing. I was told that within 15 minutes of speaking to customer service, I should call back just to verify that they've in deed made the changes and notes promised, just to find that THEY DIDN"T. Time and time again, I've been disconnected while speaking to them or been put on hold for so long I had to hang up and recently found out that IF the call is dropped, NO CHANGES ARE MADE, no matter what the discussion was prior to dropping the call. How convenient, right?

When I recently called Customer service and found that the Vison Pack had been added, I asked to speak to a supervisor and was told that there was not one available. I told her I find it difficult to believe that there is NO supervisor available above you. She put me on hold for 15 MINUTES and returned saying, "Im sorry, I just can't seem to find a supervisor who's available."

On my old plan, I had been paying just $6 extra to be able to take pictures with my phone and send them to my daughter out of state and receive her pictures. I don't want to email, I don't want to have access to an online photo album or any such crap. When I talk to salespeople, I have yet to understand just what the heck I need and be able to trust that person actually knows their butt from third base as is telling me the truth.

I was encouraged to jump from 800 minutes monthly to this ridiculous 1400 minutes which to my understanding was some kind of super plan that included everything I was doing. I have encouraged my entire family to use Sprint so that we do not pay for charges between any of us and that family is actually quite extensive. I now feel that I should be recommending that we drop Sprint for a more truthful and trustworthy carrier.

I am not sure how this account and charge even came up, but there is no way to cancel and get my money back!!! Can anyone help??

Sprint is charging me for a product that does not work. I have been having issues with my Internet card from the first month I was with Sprint. Sometimes it took me three or four tries to connect or sometimes it would stall or boot me off. Finally, they sent me a paper in the mail stating to download this new system it would run faster. Well I downloaded the new system and it was faster but it only let me log on for 10-15min. for about a month then it stopped working completely. I took it to the store they said they have had problem with this old card and ordered me a new one. When I got the new one after waiting one hour and fifth teen minutes be serviced the customer service worker only handed me the card nothing else. I asked how I was suppose to get it to work with any installation directions he wrote down some numbers and said when I put the card it a box will pop up asking for these numbers. I asked did he have a CD like my last card he said no. Well of course when I got home it did not work. To make a long story short, I have been to the Sprint store four times, have called all of the stores in Columbus, have talked to customer service, technical support, sales, accessories and the cancellation department and everyone is giving me different stories. The store states that I should be able to go to a WI fi spot and download what I need to make my Internet work. Most of the phones rep. state that I need the CD to download on my computer to have access to the card. I have been to Wi Fi spots have did each and every little thing they asked me to do to make it work and it does not work. I have requested the CD to be sent to me every department said they dont have it some department say they no longer even have the CD because its an old card. The stores are not Wi Fi so I cant pull up the Internet in their to show them that no website exist to download the software. Some rep. told me I was out of luck they gave me an old card that has no software to it anymore and my card was never going to work. I pay $60 a month to Sprint for this service that I am not receiving. The cancellation department told me I would still have to fulfill my contract even if the card does not work and I could keep getting another one through insurance but there is no software that can make it work. I was offered an upgraded card that came with software if I paid $150 and signed a two year contract. So basically I'm stuck with a service until Jan. 2009 and I am required to pay $60 for equipment that no one seems to know how to make it work.

The partnership between Sprint and DADA.net, allow ringtone service provider DADA.net to charge my phone bill with out my consent.

Thank you sprint!

I have been charged with being over 500 minutes on my last
cell phone bill and i called and talked to them. and they keep
saying that you did it.. and maybe it would be easier to talk
someone that can speak english...