Some 8 years ago, I added my daughter to my phone plan. Subsequent to my adding her, she added three other lines in my name. Sprint permitted her to get the lines and she paid for them and the services. Because of some finanicial difficulties, she could no longer pay the bill. On December 9, the bill was to be sent to collections. On that date I decided that I didn't want my credit to be affected so I decided to pay the bill.

My daughter called the company and spoke with Crystal, (a sprint rep. ) and made arrangements to pay $644.75 on the account and and within 7 days she was to reactivate phones rather than to pay the $800.00 in early cancellation fees, in that we would be able to terminate the plan in approximately 3 months. She then transferred us to Jesse in the finance department. Upon telling Jesse what Crystal had told us, he informed us that the amount that we needed to pay was $801.67 instead of the $644.75. We agreed to the terms and gave him my Mastercard number and we were given a confirmation number.

Approximately a week later, a representative called and said that my payment had been rejected. She said that she didn't know why, however, when she looked at her paperwork she found that Jesse had not recorded the security code. I gave her the security code and she assured me that if anything else happened, she was making a note for me to be called immediately. She gave me the same confirmation number that Jesse had given me and I mentioned that to her. She said that it was okay. That same day, the fraud department called to check on the activity on my account because of the unusual transactions. I informed them that I had made the transactions.

After about a week, my daughter called to reactivate the phones and was told by representative Ruby that the money had not been posted to our account. She said that she would investigate and gave me a case number. She informed me that she would contact me in 7 to 10 working days.

On today, January 4, 2008, I was called by a collection agent who was very rude, course and condescending. She informed me that I owed over $1,400.00 and how was I going to pay it. I tried to explain to her the disposition of the case. Of course, all she was interested in was collecting the money and told me that she was going to keep calling until I paid the money.

I, subsequently, called Sprint to try to make some sense of what was happening because I was under the impression that all was well. I spoke with a representative who said her name was Anne. It was very difficult for us to communicate because of the language barrier. She was polite and tried to be helpful but it was impossible for us to communicate effectively. She kept trying to tell me to fax my bank statement. I asked for a supervisor and she said that she was referring me to her supervisor, Mark. When I spoke with whoever was suppose to be Mark, the supervisor, he inattentively listened to my explanation. I could tell that he was not listening because when I finished, I had to call him 3 times and his response was "I'm here". He informed me that there was no record of payment, no record of a confirmation number that had been given to me but "one that I said that I had been given" (implying that I was lying about the number that was given to me). He further informed me that the confirmation number was not a number used by them (again implying that I was lying) and there was nothing he could do for me. At the close of the conversation (which was not a conversation at all because I spoke and he responded only to intimate that I was lying and there was nothing that he could do for me), I asked his name. He told me that his name was Doug. I asked, ' Doug what'? He told me that he was not permitted to give out his last name but that his I.D. # is 3248. I somehow don't believe that because representative Anne told me that I was going to speak with a person by the name of Mark. Obviously, someone is lying. But why lie to a customer---a long-time customer who has 2 accounts with the company.

By this time, I was furious! I called the sprint account and spoke with a gentleman. I asked if he could look at his records he had for me and give me the confirmation number. I asked him if the security code was recorded and he told me he saw no mention of a security code nor a confirmation number. I asked him if the account ended in specific digits, he gave me the account number of someone and my old bank account number and another credit card that I had used at some earlier point. So, I now have someone else account number and I'm wondering if they have mine. I also have concluded that someone at sprint dropped the ball by not completing the transaction and I am now going to have to be the scapegoat! I can't see why I must be penalized for an error on sprint's part.

I want to clear this matter up. What should I do? I am at a loss.

After being told my disconnect fees would be waved, they still took the money from my bank account. After much deliberation with customer service (being transferred many times and on hold for hours) I finally got someone to send a check. Then, a week later my account showed another withdrawal for that amount. That is the final chapter in the worst phone service I've ever experienced. Whenever you call customer service you will be put on hold for approximately 45 minutes to 1 hour before you talk to someone and will have to be transferred 3 or 4 times before someone is actually authorized to properly assist (being on hold the same 45 minutes to an hour for each transfer).

How is it legal for a company to steal money from someone's account? If I actually owed them the money - fine - I accept paying what I owe. Why anyone would do business with this company is beyond me. In my experience, they rip you off then steal from you.

I have been dealing with billing issues from Sprint for over a year now. Every month I get my emailed bill and look it over for errors. First, I had some sort of premium message charge that never should have happened. That took two calls. Then, I had some text messages that were charged as international when they weren't. That took two calls. Then, I had a roaming charge that the rep didn't want to credit back even though the call was made from a covered area. Then, I canceled a line and switched which line should be my primary line. The next bill showed the canceled line, but it was a $0 charge, so I called to verify that it was canceled properly. I was assured that it was. The next bill came, and the line was off, but my mobile to mobile calling wasn't being calculated and taken off, so I had overage. I called in, and the recording said I would have a 10-15 minute wait. That wait turned in to over 50 minutes! When a rep came on the line, I mentioned the timer was wrong, and he told me that I should have called in the afternoon when they were better staffed. Next, he told me that the calls not being calculated right was because I had gone over my minutes anyway, and he gave me a one time "courtesy credit" to take care of it. I also voiced that I wanted to open a trouble ticket for a poor area, and he told me that since I am in Chicago, they were probably already aware of it and he would put a note in my account. I wound up having to call back to put in my ticket. This month, the same thing happened with my pcs to pcs, so I called back in. The rep I spoke with got a supervisor right away to get the issue resolved. At no time did I ask to speak with a supervisor or get irate so that I would have to be directed to one. The supe. got on the line, I explained the issue, and she told me she could fix the plan, but I would have to print out the bill and highlight all the pcs to pcs calls and call back to discuss it later. I asked why I needed to call back when I had the bill right in front of me, and she said she didn't have time to go over it with me. I asked her to forward me to someone who could, and she told me again to print out the bill and highlight the calls because she didn't have time. When I saw that she wasn't going to do anything because she "didn't have the time," asked asked to be directed to the cancellation department, and she promptly did so. Finally, the cancellation department took care of my issues. I don't advocate saying everytime you have an issue you have to threaten to cancel, but at this point, I am seriously considering canceling for real.

Sprint refuses to replace my wife's phone even after we have payed years of insurance to cover a replacement phone. They refuse to replace my wife's phone with a a phone that works. They have repeatedly dropped calls while we were trying to resolve these issues. We were constantly put on hold for hours and then hung up on by customer reps. Sprint made changes to our phone plan without our knowledge or approval. Refused to let us out our contract even after they violated the terms. Sprint has been illegal charging us for services we never wanted or use. We Need Help, Sprint is illegally charging us for services not rendered.

I have been receiving these text messages for about a month now and whenever i try to contact my customer care they keep referring me to other associates who tell me they dont recognize the service of which they charge $24 a month and $6.00 per week. Am lost i dont know how i can stop it. Someone please help.