I have been a customer of Sprint for over a year now. We don't always mail our bills. We have attempted to make payments at the Sprint store.. sometimes in person, sometimes by putting the payment in the mail slot at the store (They don't open till 10am some days). We are now being told that the mail slot is not for payments (go figure... they don't want their money!!).

I am now attempting to make my payments via the internet but there is some snafoo. Now and I am attempting to call. I call the 1-888-211-4727 number that appears on my bill and I am told to call *3 on my phone to make a payment and then I am hung up on.

I am at a home phone where I just want to call a number to make a payment but they don't give you that option. So now I have to search the internet for an alternative number to get to someone to pay my bill.

Very Very frustrating.

I am hoping someone could help me. I will try to make my situation as short as possible and maybe you could help me or point me in the right direction. I was a sprint customer for over 6 years. My contract ended 9/06. I did not renew. I did call in Dec 06 regarding my bill and to discuss my phone not working well after a 2-year period.

I changed service May 07. I shortly received a bill from Sprint for early cancellation; $200 per phone (I have 3 phone lines). I attempted to contact Sprint several times and was either disconnected, told the system was down for maintenance, or just could not get through because I did not have an account number.

I called a local store and was transferred to a talking person at Sprint. This manager told me that when I talked with them in Dec 06 and inquired about my phone that that conversation was an agreement to contract for additional 2-years. And that they sent a mailer regarding a 10% savings and because I did not respond to the mailer, that it was silent agreement that I contract with them for additional 2-years.

I am wondering if there is a class action suit and would like information on joining. I did not sign an agreement nor did I give verbal agreement for additional 2-years. When I originally signed on with Sprint, it was for a 2-year period. I was never explained about this "automatic" additional 2-year agreement.

Advise smb what to do!

I had Sprint phones/services for many years. On August 2006 my family was moving to Illinois. While moving I called my daughter but noticed there was no service. When I was able to call the representative told me that Sprint was merging with Nextel and asked me if I would switch I agreed. I had many problems with Sprint, as so did many family members and friends so they switched to Nextel. Well, I don't think I need to tell you point by point for everyone to read how this phone company has taken advantage of a handicapped woman, but I will ask someone within your corporate office to look into how much overcharged monies I have paid to his account and contact me as soon as possible to resolve this issue once and for all. I am receiving threats of my phone being shut off. I have paid anywhere from 125.00 to 400.00 for one given month when it never should have been over 90.00.

I have been a loyal customer of sprints for 10years and so has my family. We was loyal to them because a couple of family members did work for them until they was let go due to cut backs. We continued with sprint regardless. My complaint with sprint started when i went into a sprint owned store and proceeded to wait for 20mins for a very young adult to assist me with my questions. I just bought a hp notebook laptop with a windows vista prem operating system. I was given prices as well as info on a wireless cards. I wrote all the answers down and left the store feeling very overwhelmed. I called the sprint customer service on my cell phone and spoke to a lady that was giving all kinds of conflicting information about the cards . Pricing, service... I then go back to the store with my 10 year old daughter and once again was required to wait. While i was waiting i called the sprint service on my cell and thought id have one of there reps speak to the man that i had seen and spoken to earlier to clear up who was right and who was wrong. While waiting with my daughter in hand i hear 3 sells people standing around talking about what had happened earlier with himself and one of the managers. The word *uck was coming out of his mouth because he was upset over the fact the mgr was making him work this weekend. I told my daughter lets get out of there. I couldn't take the trash talk in front of my kid so we left. Issues went unresolved. Thats only one of my issues. I the next day looked up locations of other sprint stores and found one that was located about 7miles away. I went there and walked into a completely different attitude sprint owned store. Very nice. I spoke to a sales person in regards to my thoughts and concerns about making such a expensive purchase. He cleared up everything from refunds, too exchanges, too canceling the service within 14days if i wasnt happy with the product. I make the 200 dollar purchase with cash. Take the item home and had the item activated. The signal was very poor from every location in my apartment. So i boxed the item up and took it back to the first store i had been too. It is just located 2mins from my place. I was pressed for time. I knew to some degree what i was in for by going to this sprint owned and operated store. I was told by a very very very rude black man by the name of william michaux (westport rd kansas city missouri 64111) who self proclaimed hiself as store manager. I never at any time raised my voice or did i use bad language. This person tells me that i have to wait 6 to 8 weeks for a refund. That he was only going to give me 75 dollars back and that its a take it or leave it deal. There is nothing posted in the store regarding the return policys nowhere. Other than the sales receipt that i got after i gave my money to him. I only had the item for less than 2hours. What the heck is this about. You give the money and then you are handed the rules after the purchase. I understand if it was bought by check or credit card but cash? I have never been so taken back by the attitude of someone who was this rude. First of all i was told by the sales person that at anytime during the 14days i could bring back for a full refund in cash that day. But if i waited too long the sprint company would charge me a prorated portion of the usage. Thats why i took it back so quickly. Once i left the store i called the customer care ( more like we dont give a shit). Asking to speak to a supervisor after waiting on hold for fifteen mins and then being subjected to 5mins of being asked what my telephone number was, password and name on the account. The man could barely speak english. Then was disconnected. I called back and spoke to another perosn with a very heavy accent. I give up.

I have recently signed a 2 year contract with Sprint... It was very easy to reach sales... Once I signed up, there was no reaching anybody... I just called "CUSTOMER CARE" and was told that my wait would be 20 minutes! I waited 2 nights ago for half an hour.

DO NOT GO WITH SPRINT!!! They are a joke.