One day about 2 months ago a UPS Van pulled up to my home with a delivery for me. I refused the delivery after opening the package with the UPS Driver and found a cell phone inside I HAD NOT ORDERED. The driver said this was a regular problem for him as he had been through this before on many deliveries. He reseled the box, marked it return to sender, delivery refused and went on his way. Since that day I have, every month received a bill from Sprint on a phone I don't, and never have possessed or activated. Every month I mark the bill "RETURN TO SENDER, NOT A SPRINT CUSTOMER" but to no avail. Has anyone else out there had this problem? If so, how did you resolve it? Please feel free to email me as I'm tired of screwing around with this.

I have a two phone account with Sprint PCS. I have the main phone on the account. When i signed up, at an Indiana store, two years ago I was told I was being signed up for a mobile to mobile nation wide plan, (as advertised). When the user of my second phone took the phone to Califorina, several calls were made to my main phone. When the bill came that month there were something called "travel charges," on my bill. I had been charged $1600 in travel charges for talking phone to phone on a family plan account! I think this is ridiculous, this is not the plan i signed up for, and I would like the plan changed back to what I asked for, and the charges taken off.

Here I go again. Sprint once again is in Breach of Contract. To make up for breaching their contract with me over and over again last year, I was suppose to receive FREE Nights and Weekends regardless of what time I made the call. As usual, everything has been fine up until now.

Suddenly, I noticed a $5 charge for Nights and Weekends. I decided to check my past bills and found Sprint has been charging me $5 for Nights and Weekends for the last THREE bills!

I called and spoke with one of their stupid representatives who told me I could only get credit for 60 days. I told her, I had a contract with Sprint, and that I should NOT have been charged in the first place, so I don't care if the 60 refund policy is on their bills or not. I believe legally, they breached their contract with me for I believe the FIFTH time since I signed up with them.

I am waiting util 9 AM CST to call their executive office and see if I will get another run around or be connected to Pam Davie, Claudia Poe, or Edgar Smith. The last time I called I had to leave voicemail messages and not one of them returned my calls.

I am so sick and tired of Sprint's games. In my opinion they are NOT TO BE TRUSTED. I signed up with them in April 2005, and it has been one problem after another with them. I have to watch EVERY SINGLE BILL. The service is UNRELIABLE, even though I live in the service area. When I complain, the excuse is Cingular built a tower right next to ours so it is interferring with service. BUT, it seems right after I complain, my service gets better for awhile and then the whole thing repeats.

I am going to file yet another complaint to my State Attorney General and ask him to tell Sprint to release me from my contract WITHOUT PENALTIES. I can't wait until April. Enough is enough. I have given Sprint more than enough time to get their act together.

I wish this company would get hit with a great big fine and then maybe it will learn something.

I have 2 phone services(mobile) from Sprint. I wanted to cancel one of the phone. I called Sprint last Saturday (07/15/2006) and talked to a customer service representative, adked them if I can cancel one of the service. They told me Yes, I can cancel since my terms of service has been completed (2 yrs) and it will be prorated from the day we cancel the service. I ordered my LAN line from some other carrier today [07/19/2006] and called back sprint to cancel my service as of today. I was transfered to some other department and was told it won't be prorated, I have to use it until end of my billing period.

If that is the case, why did Sprint provide wrong information when I called them last week. Unnecessarily I have to pay 2 bills now, my LAN line as well as my mobile. I could have postponded my LAN line until the billing cycle had they told me correctly when I called last week.

After accepting service with sprint over two years ago, I became completely disenchanted with their customer service. I was never sent the promised rebate on the phone I purchased. A couple months later, I added another phone and line for my son. Every time I called about anything there was always very much confusion and none of the representatives could ever find any notation left by the last customer service rep that had answered my calls. After about three months, I was determined to ride out my two year contract then change services.

In mid May I called to find out when my contract expired and after getting no human response I pushed the number that would allow me to use the "automated response". What I wanted to know was exactly when my contract expired. The verbal robot told me that it expired on July 2008. This incensed me as I knew I had not renewed my contract. I tried unsuccessfully for three days to get a real live person on the phone. Finally when I did, I complained clearly and loudly that I had not renewed my contract and would not be renewing my contract. The clerk acknowledged that no, I had not elected to renew and that the July 2006 expiration would still apply. Within the next few days, in checking my post office box, I found little sprint messages that almost looked like advertisements informing me that my phone contract ended in July 2008. Feeling I had settled this matter earlier in the week on the phone, I laughed at the absurdity of their manipulative tactics. Here is the most irritating and indefensible part of my complaint, after I changed to another phone service my bill showed two $150.00 charges for early contract termination. I called and after spending over an hour on the phone and speaking to four people (all adept at handling this kind of "problem" ensuring that the customer is intimidated into submission of the fees), I was told that I had renewed in April on their automated phone service. I told the clerk I most certainly had not renewed with them and that I was told in June that my contract ended in July.They told me that it was right there in "the notes". I told her that I'd like to see those notes or her a recording of them. She told me she couldn't provide that. I asked the clerk if she saw the notes in which the customer service rep told me that despite the information given to me by the automated recording my contract would end in July. She finally said, yes, she did see it, but only on one phone. She would remove that fee but not the other one. I told her that when I called about the account I called about both numbers. She said the termination fee will stand and it is legitimate. I told her that I would rather pay $400 in legal fees than to pay Sprint $300 for termination of a bogus contract they had attributed to me. The clerk said, if you don't pay it you will be charged a late fee. Finally, I gave up, and out of fear of my credit being affected I considered paying the $150.00 fee. But, I am resolute in fighting this anyway I can, even if it just means publicizing their lousy dishonest business practices. Final recompense for their regretable business transaction with me would conclude with a credit to my account of both $150.00 termination of contract fees.