I've been a loyal Sprint customer for over five years, but EVERY time I try and talk to their Customer Service department I get the run-around. This past summer, despairing over my ever larger bill, I finally found someone (after almost 2 hrs. on the phone) who notified me for the FIRST time that as a public school teacher I was entitled to a 15% discount...imagine...I'd been questioning my bill for years and it took five years to find this person! Then, as I called again six months later, I find that ONE month after they put this discount on, they took it off, via a message on p. 2 of my bill...disgusting. I am now writing this as I hold once again awaiting a supervisor, who I've already been told, "Cannot adjust your account in any way, but will listen to you." Great...here's my response...

I am a 58 year old man with a heart condition.. 2 heart attacks in the last 5 years and 4 stints in my heart. My cell phone is my only lifeline, as I live alone and do not have a land line. Four days ago, my cell phone went dead and would not take a charge. I went to the Sprint store where it was purchased, but the store was no longer there. I went to the nearest store from there, but they said they could not help me and I would have to go across town to be helped. I went there and after a long wait, I explained that my phone was dead . They gave me a partially charged battery and told me to go home and charge it completely overnight. I did and by noon the next day it was completely dead again and would not take a charge. I went back to the store and the process was duplicated again with the same results. On my third trip across town they told me that it would take a day or two to get me a new phone and I would simply have no phone service until then. There were phones all over the store, but for some reason they refused to give me a new phone then and there, even though I had explained that I had a serious medical condition and that the phone was my only lifeline as well as my only means of communication with my clients and employer. At this point I had no choice but to make a scene... in fact I had to make a scene several times to receive the service that I should have had in the first place. It turns out that there were several other customers who were dissatisfied with their service and before long we banded together in a corner of the store. It took that much pressure to finally get a new phone. Once home, I realized that they did not transfer the memory containing my client list. Another trip across town to get my memory transfered to the new phone. Four days later I finally got satisfaction. Will Spint ever learn that customer satisfaction is key to a successful business? Sprint would rather pinch pennies than give good service. When my contract expires, I'm moving my phone service to Verizon.

My phone is the samsung exclaim, the repairss are on tHE plug in for the charging system, Every time I go in for some kind of repair, the torrance store on torrance blvd, say they cannot fix this phone today, but we have order the parts and com back in2-3 days and it will be fixed. when you look at the shevles behind the service window all of the boxes that should have parts in them, are all m.t .. What -- people from sprint work there everyday and don't know how to stock inventory for work needed to make repairs, what lazy people? . there thinking that I pay 8.00dollars a month for repairs, my time is not cheap.if sprint wants me for a customers then stock or shelves or get people that can. STOP WASTING MY TIME FOR YOUR LAZY WORKERS OR DON'T CHARGE ME 8;00 DOLLARS A MONTH FOR YOU R SERVICES...

I recently received a replacement broadband card from the Sprint corporate store located at 3242 W Lake St, Minneapolis, MN 55416. The card works great, but the store called me a month later to say that they had made a mistake and gave me a display model that they were not allowed to sell. They also failed to process the exchange properly and require me to go back to the store with the device currently on my account and the defective device since they were not authorized to give me the device. The associate Amy Jo informed me that I must return the device to the store or they will place a security alert on my account and involve the police. Basically, they intend to shut off the service THEY CONNECTED with a device THEY GAVE ME in order to punish me for a mistake THEY MADE. I have to drive 45 minutes to get to the store or risk being arrested for possessing a device that was not stolen but given freely and activated by 2 different representatives of a company that I pay for a service. I was also informed after speaking to customer service for 2.5 hours that there is no venue other than the website for customers to complain about specific stores or associates.

UN-FREAKING-BELIEVEABLE...! SPRINT MAKES ME SICK! My Wife's phone is LESS THAN A WEEK OLD & defective.

Fine, I get that but now, 2 separate stores, the one in Bloomingdale on Army Trail road AND the one in Addison on Lake St BOTH tell Me that since they are NOT corporate stores, they CANNOT exchange this BRAND NEW, DEFECTIVE phn!

Instead, I must drive to Rolling Meadows, ANOTHER 40-mins away...WTF happened to Customer Service?!?!?!