11-24-10

NO PHONE SERVICE

I’m experiencing no phone service where I reside in the state of New Mexico. This problem started arising a couple of month with drop calls here and there and no service in spots. All of the mentioned problems are expectable in the vast area in which we live, but yesterday the problem became much worse. Around 1:00 pm or maybe before on 11-24-10 I was not able to receive any service on my Sprint phone. I proceeded to turn my phone off and on through out the day hoping it would fix the problem. When I arrived home later in the afternoon I gave the people at Sprint customer service a call, which turned out to be a big mistake.

The hours following my initial call were spent on hold while they “figured out the problem” or transferred me to someone that knew more about the situation. Let’s restart your phone or try reprogramming your phone the first representative said, oh I will put you on hold while I “figure out the problem”. After listening to Sprint on hold propaganda for eight to ten minutes a voice stating this is Jessica with Sprint may I have the phone number you are calling about. Are you serious so I gave her my number and stated that I had no phone service and had already talked to someone else. Oh, well sorry about that, you said you have no service did you pay your bill Jessica says in a condescending voice. Now I have been a paying customer for around ten years and now told me that she did not even have the correct information for my a so called “Sprint Premier” customer with special benefits that do not include customer service or phone service. After on hold once again, Davina #FJ026321 answers Sprint customer service how may I help you so I once again gave my information and danced around with her. She then proceeded to transfer me to Dolorous and she was the most help of all but told me she could not fix the problem or even no what the problem was. I can refer you to a Sprint Store where they will be able to look at your phone, but let me give you an e-ticket number. Give this number to the Sprint Store and they will rush you in for service with no waiting should be able to fix the “problem”.

Here I am and it’s Thanksgiving no phone service and the Sprint Customer Care hotline are closed to observe the holiday. The problem with this is that I have to use my phone to call people and conduct business and all of this requires service. I certain once tomorrow rolls around and I call Sprint “Customer Service” I will still get the run around and for some reason it will be my fault or they will want me to pay more money. But this seems to be the census in and around where I live no service, no customer service, no service at all. I could ramble on about this situation but what is it going to fix when there is nothing worth fixing.

Signed up for the Sprint "data Deal" of 69.00; the "agent" took me for the full cost of a blackberry, would not repair it without getting another 35.00 after

only having it one week; canceled my rebate when I canceled my account within the 30 days; lost about 300.00

total in fees and small print ripoffs;

DO NOT GO with this company or you WILL be sorry. I was with Verizon for 8 years and never had a complaint. Stupid me thought I would save $ on a Blackberry this way. WRONG!

Be very careful with Sprint. I have had so many problems with them I can't even keep track. First of all, from the beginning there were so many problems with my bills. They yelled at me because of the amount of dropped calls and stated it was my fault. Next, the phone I had wasn't working and they told me they were going to send me an upgrade for free. They sent the same model to me after they already had charged my credit card for the first one! They finally sent me the phone I was promised after I spent about ten hours on the phone and they sent me a phone whose battery was destroyed so badly you could see the foil! I than sent it back to the company they lost it so guess what they did? They turned my phone off without even telling me! Now I am stuck with a phone that barely works until next year because if you want it fixed it costs $35!

I want sprint adequately answer why you kept me on hold for 57 minutes while you read the notes on an issue you have continually screwed up for 5 months that you still do not have right. You not only fail to respect your customers when you do this, you feel entitled to premium payments while you don't do your job then frustrate your customers by placing them on hold for 57 minutes so they become f
Angry and then want to hang up with the issue unresolved. That's customer service to be proud of!

DON'T EVER EVER EVER EVER EVER GO TO THE STORE AT BLANCO AND 1604 THE SERVICE SUCKS SO BAD I HAVE A SMALL CRACK ON MY EVO THE CRACK HAPPENED BACK IN JUNE AND THE PHONE WORKED FINE UNTIL TODAY WHEN IT STARTED TO NOT CHARGE WELL MY MOTHER HAD THE SAME PROBLEM WITH NO CRACK ON HER PHONE AND NOW THE COMPANY IS TELLING ME THEY CAN'T DO ANYTHING EXCUSE ME MY MOTHER HAD THE SAME PROBLEM AND THEY REPLACED IT AND NOW YOU ARE TELLING ME THAT YOU CAN'T HELP ME WELL FINALLY THE SUPERVISOR AT CUSTOMER SERVICE I COULD GO TO ANY SPRINT STORE AND GET ANOTHER PHONE SO I WENT TO THE STORE AT 1604 AND BLANCO AND WAS TOLD THEY COULDN'T DO ANYTHING ABOUT IT CAUSE OF THE CRACK ON MY PHONE WELL WHEN I CALLED BACK TO THE SUPERVISOR THE MANAGER AT THE STORE AT 1604 AND BLANCO FLAGGED MY PHONE SO SPRINT CAN'T DO ANYTHING ABOUT IT HOW AM I SUPPOSED TO CHARGE MY PHONE THEY SAID I CAN PAY $100.00 TO GET IT REPLACED WHEN THE CRACKED HAD NOTHING TO DO WITH MY CHARGER PORT IS LOOSE AND WORKED FINE AFTER THE CRACK... DON'T BUY FROM SPRINT STAY AWAY FROM SPRINT SPRINT SUCKS AND THEIR CUSTOMER SERVICE IS HORRIBLE...