Poor reception from the start. Complained and were told that new towers were scheduled soon. Five years later still no new towers. We're on the fringe of their coverage area. Incoming calls would go directly to voice mail and not even cause the phone to ring. Even worse the call did not show up on "missed calls" for a day or two. Several times up to a week later. I know this because of the time/date stamp on the call. At first I thought it was error on the part of my elderly father, dialing error or something. When I did not return his call he would contact me on the land line to find out why. I checked the phone and nothing until seven days later. Sure enough, there was his call when he said he'd called. After years of complaining about the poor coverage they sent an Air Wave antennae. This helped a little by reducing the direct to voice mail with incoming calls and notification of missed calls. To their credit there was no charge for the $99.00 antenna or monthly fee for the first two years ONLY. They now tack on an extra $5.00 a month fee to continue receiving service that other Sprint customers don't have to pay for. During one of my numerous complaint calls ( recorded for quality assurance) their customer service representative sent a second Air Wave antennae and a charge of $99.00. When the box showed up in the mail I got an irate call from my wife "What did I order now ?" Since I hadn't ordered anything I told her to open it and tell me what it was. She did. I said we already had had one for over a year. I's call and get it straightened out. HA! You guessed it. The cust serv rep said their notes indicated I had ordered one. I told him we already had had one for over as year. He said there was nothing he could do about it since I had ordered it. At this time I did not know we had been charged $99.00 for it since the first one was free. When the charge showed up things hit the fan again. I called to get a return authorization number, , , nada. Took the antennae to the local Sprint store. They tried but ended up not being able to accept it. I called Sprint again. This time was told it was past the thirty day return period. Asked for and got a supervisor. Told him the whole story. He checked things out and got right back to me and said their policy was ONLY one antennae per household so he didn't know how we could have received a second unit even if I had ordered it (which I hadn't). It's too late to make a long story short. I still have their antennae and they still have my $99.00 (accruing interest I hope) another HA!

Sprint promised me, in writing, that I would not be charged $9.99 for their TV service on my phone. They said to accept the charge and they'd credit my account. When they didn't credit me, I e-mailed them. But, Sprint ignored me. I filed a BBB complaint but Sprint refused to do anything.

I ported my husband’s phone number from Verizon to save money with my account on a family plan with Sprint. I was told at the Sprint store that he needed a new Blackberry to be compatible with Sprint’s network, but that we would receive a rebate on the phone making it free. We turned in the paperwork and received a notice over 30 days later that we were NOT eligible for the rebate. I called to cancel the line with SPrint to return to Verizon, only to be told that it was past the 30 day time frame and that I was now locked in with Sprint and out the money for the Blackberry. In the meantime the internet on my phone stopped working, and after being promised a replacement phone that never came, I called Sprint customer service only to be told that there was no record of any such replacement phone being issued. Customer Service and the store Sales Reps told me repeated lies and now I am stuck with a phone that doesn’t work and a two year contract. Beware of any product or service from Sprint

We received service from Sprint for two cell phones for myself and my husband. Everymonth our bill is way over what we were told we would be billed. We made sure we were not going over minutes or using any services not in our contract. With them they are billing us in advance and would turn off our service with it being a few days late of the due date. They charged over 100.00 in internet charges on my husbands phone when he was not even able to go onto the internet. They are one of the most expensive cell phone services out there and we didn't even get service where we moved to but they told us we would get charged a fee for cancellation. So we have a contract for phones we cannot necessarily use.

When I signed a contract with Sprint last September I signed up for the everything messaging family but almost immediately switched to the everything data family since I wanted the GPS feature only available with the data plan. Several months later I realized it was a waste of money having the data plan since I had purchased a GPS device and therefore was not using the data. I then switched back to the original plan I had signed up with; this plan was supposed to include unlimited picture messages, however Sprint soon contacted me to tell me that I had incurred data charges due to the picture messages. My problem is this; I now can not send or receive picture messages (which according to my plan is supposed to be included, ) without paying extra for data. I would have never signed the contract with Sprint had I known that unlimited picture messaging did not include unlimited picture messaging. I don't see why when I express my feelings to them that I should be held to a contract when according to my plan when the features of my plan that they advertise are not included.