If I can warn anyone, please DO NOT deal with Sprint. They don't care anything about customer retention, or customer service for that matter. They are extremely rude from the CEO's office, Mr. Hesse, on down. I have never ever been treated so poorly by any company. They TRULY DO NOT CARE FOR THEIR Customers.

For a company that is losing customers left and right, it really surprises me that they feel the need to be so rude and unhelpful with their customers that have been with them for several years.

This is the first issue I have had. I was talked down to by their agent, the supervisor I spoke with name LEON was extremely rude and condescending and when I asked for his manager name or the name of the CEO he REFUSED to provide this information.

After spending time searching for the executive offices info, I emailed them. I was finally contacted by Executive Analyst, Terrence Morgan, who was just as rude, condescending, and unhelpful as the first rep I spoke with. I am going on 4 of the same phone in 5 months and sprint still feels it is not an issue and REFUSED to let me get into another phone unless I paid the full $400-500. They are the one selling low quality merchandise, but the consumer pays for it. I haven't had service while trying to get this resolved, I have an serious terminal illness and do require to have a phone, but to Sprint that just doesn't matter. They DO NOT care for their customers. If something does happen and my condition worsens, you can bet I will be contacting Sprint Services if I am not able to get emergency help becuase they have given me a LOW QUALITY product. But, I have come to figure SPRINT=LOW QUALITY all around from their customer service to their products. I am completely disturbed by how I was handled by this company and highly recommend people stay away from them. I was a good customer from them, and that still was not good enough. Don't even waste your time with them, because unless they selling you something...you are worthless to them. You purchased their warranties, etc...but, that is useless. When you need them, they WON"T Be there. And, Mr. Hesse...SHAME ON YOU for allowing this company to be run like this. Your executive offices are answering on your behalf and are doing your a very poor injustice. You are losing respect by the second.

Let me start off by saying I am a current Sprint

customer and not some disgruntled ex-customer.

I would like to tell you my story of lies, empty

promises and overrall terrible customer service I have

been provided by Sprint.

On June 23rd my 2 month old Blackberry Curve went into a

continuous reboot. I spoke to Technical Support who

advised they could ship me a new phone. I explained to

them that 3-5 days was not an acceptable time frame as

my wife is currently suffering from stage 4 brainstem

glioma and this is my only lifeline to her while at

work.

They advised that I could visit my nearest Sprint

Corporate Store and exchange the phone. The following

day I went to the store as directed only to be told to

visit a third party repair center. After 2 hours waiting

I was informed that the phone needed replaced and again

I would have to wait 3-5 days.

At this point I am infuriated because this store was an

hour out of my way only to be turned away. I called

account services to cancel my account. After some

persuassion I conceited to have a phone overnighted to

me. The phone arrived and worked fine.

Until July 4th. I was out helping another family member

get ready for the family Barbeque. I was only gone a few

hours but when I checked my phone I had over 20 missed

calls from my wifes phone. I immediately called and my 7

year old son answers the phone and is crying

uncontollably. He said "my is sick and wont get out of

bed". I rush home to find my 7 and 3 year olds terrified

and my wife is laying in a pool of vomit so weak she can

move.

After getting everything cleaned up I try to figure out

why I didnt get the calls. Everything was right in the

settings. However my phone was bad again. It would not

ring or vibrate and the speakerphone didnt work either.

This was it I was moving on. I called account services

and was asked what would keep me from canceling. I told

them I had no faith in the Blackberry and if they wanted

to keep me they could replace it with a comparable

model.

The Supervisor was unable to grant my request but asked

I wait till the following day to speak to his manager

before canceling. I consented, However, the call never

came. Son on July 6th I called to inquire about this

call back and the rep I spoke to said the notes do not

indicate a call back was scheduled. But she would talk

to her manager and call me back. The rest of the day

passed without a call back.

On July 8th I call intent to resolve the issue that day

or I was moving onto another provider. I speak to a rep

and explain everything. He is very apologetic and tells

me he is calling Tech Support to see what he could work

out. He indeed calls me back an hour later. "Good News"

we can replace your phone but we need to update your

address to ship it. He tells me it has to be in there 24

hours before they can so I have to wait another day.

So on July 10th I call to get the tracking number. Guess

what...there is no order in the system. I speak to a

Supervisor who flat out told me "Your Screwed". I drop

off the line and file a complaint with the Better

Business Bureau.

After about 2 weeks I receive a call from Hassan Safe in

Executive Services. He never says he is sorry or

apologetic. He just states company policy and provides

me no resolution to my issue.

I hope to get the message out and to prevent others

suffering from this enviroment of service that has no

consequence for lying to the customer and never

following through with promises.

My experiece so far has been less than memorable.

Last August (2006) I started to receive bills from Sprint. I called them to tell them that I did not have Sprint, nor did I want Sprint. The bills kept coming. A couple months later they told me to file fraud papers, which I did. The bills kept coming. A couple months later someone from Sprint told me that some other company had signed me up for this, I told her that some other company was not sending me bills. The bills kept coming. In February 2007 I turned this over to an attorney. He spoke with someone from Sprint who agreed that I did not owe anything. The bills kept coming. In April, I spoke with Claudia who assured me that everything was alright, that the billing cycle had just not caught up with it yet and that the July bill would show a zero balance. Not only did it still show a balance due, they turned it over to a collection agency. It is nearly impossible to speak with a human at Sprint. When I call the customer service number, I am on hold for half an hour, when I finally do get a human, they hang up on me. I called the Grand Rapids, Michigan store on the East Beltline only to be insulted and called a liar by some incredibly rude woman named Lisa, who, according to her is not Sprint.

i purchased a phone with a 100.00 rebate i was told that i had 30 days to send it in but my reciept sais the promotions end in less than 14 days i send the forms and was never sent the rebate and sprint has done nothing to rectify the situation. also the phone i needed was nextel phone but it was on backorder so i had to buy a sprint phone and was told the nextel phone would be available before the 30 day period to trade or return the phone was up. it was not and when the phone was available i was asked to spend another 300.00 on the phone i needed that was backordered. i was forced to switch services and ignored when asked to have the problem rectified.

I have used Sprint for years as my wireless carrier. I was very happy w/ them up to about years ago. First my boyfriends Sprint phone broke and he had insurance on it. neither Sprint nor Best Buy, were he got it, would fix it, yet they kept charging him for a phone he could use. Now they are saying he owes hundreds of dollars on a phone not used because it was broken on a plan he never was able to use.

My mom was talking to a Sprint rep about her cell phone one day and he kept asking for her hole ss#. She refused to give it to him and he hung up on her. Shame on you sprint that is sensitive info to give on the phone especially to some Indian guy you can barely understand!

Last year my phone broke and I went to upgrade it. The choices were terrible. I loved my old phone, but since it was broken and I wanted to upgrade it I went for a red phone which I didn't really like, but it was the best looking one, which was sad. The phone itself works great no complaints, but I wish it looked more like something I was proud of.

In the last year I have had several dropped calls. I never had that problem before then. I also pay when I roam which is not supposed to happen on my plan, but I pay rather than have to talk to someone who wont help me.

I am now fed up w/ Sprint and am trying Verizon. So far so good. I called Sprint to lower my minutes since I was planning on using the Verizon more and phazing out my Sprint phone who's contract ends this summer, but since I was on an old plan they made me switch to the old plans bad plan, 200 minutes for 39 + 5 for sprint PCS to PCS + 5 for for nights at 6pm. If I got their 450 minute plan for 39 I would have to sign a new 2 year. That really really sucks.

I don't know what happened to them. If it was their merger w/ Nextel or what. They have great plans on the surface for good prices, but it seems they are able to do this by not having the best customer care. You don't have to pay to employees who arn't very good. I'd rather pay more and be treated right, than less and be another number on a poll.

I am very sorry to be switching from Sprint as I feel loyalty to them after so many years w/ them, but I had to face facts and move on. Please do better Sprint.