I have Sprint for our cell phone carrier and we use more minutes than our plan allows. If we up date our minutes we have to start a new TWO year contract over form that day. We have the family plan and have not enjoyed their service, dropping of calls mailnly, even among ourselves, and they want a new two year contract, Yea right.

I've been searching all over the internet for an honest answer on how to legitimately break out of a contract with Sprint but I haven't found anything. I didn't even know about the 40 cent increase that many others used.

I left U.S Cellular last July (very big in the upper Midwest areas) and made my first mistake by going to Virgin's pay as you go program. Wow, I thought it was the worst customer service (porting took forever), reception was literally non-existent in my area (10 miles from a big city) and the phone (Xtacy?) was the biggest piece of garbage I've ever had to my ear. I managed to get a full refund on the phone because I canceled it in less than a month. It was that bad of an experience. Then Sprint happened...

First of all, I only left U.S Cellular due to the high plan cost (had been there over 10 years) once I added unlimited text (it's all anyone seems to do now). My brother and his wife had Sprint (not anymore after this past January because they got booted out of their $39.99 unlimited everything plan Sprint had offered 2 years ago--they now are with AT&T and have no complaints yet) so I got the "secret store" code and got a free phone (Samsung Rant--biggest piece of glitching garbage I've ever had) and a good plan with 500 anytime minutes and unlimited texts, pic texts and video mail.

From the start, the number took forever to port. Once the phone was ready for usage, I was wondering why I was only getting other Sprint users texts after 2 days (only my brother and his wife had them) so right off the bat, I had to call their customer service (8-09). All I can say is, it's been a total nightmarish experience since I first turned on the phone. So I get a hold of a CSR and she was nasty from the start. She said it's not us (Sprint) yes, heard that one before, folks. I said she is wrong and I would like a manager. So I get a supervisor and I tell them I've lost money already (job locations and times auto text to where my employment was) and she said they'd write a ticket (checking the network technology). Well, after waiting over 2 stinkin' weeks, they finally call me back (the supposed best of the best) and asked if I was now getting everyone's texts. I said NO! They will check into it more. They call 2 days later and say "Try now." I sent one from my fiance's phone and it finally worked. Roughly 3 weeks after!!! I was so furious but I remained calm and professional.

It gets worse ladies and gents! Bill after bill was wrong, with supposed data usages too!!! I have called these bozos over 10 times in less than 6 months for crying out loud! They promised me that they would have my complaints and issues sent to a think tank (what a line of bull#$*#) and they would email me right away. Did anyone ever email me? NO. Did the promises of a callback a week later ever happen? NO. I don't enjoy having to call them at all, let alone on a Saturday morning when my bill was sent and had $37 extra dollars on it for net usage that I don't use!!!

Now the junky phone problems. One broke in January already (internal screen crack and it wasn't caused by a blow). That first phone glitched so much, I took it to a tech location and they did something (they couldn't tell me what) and it was still glitching until it finally broke internally. Second phone has been no better by a mile. Pepper in the constant billing errors to the month and this current phone now shutting itself off seemingly every ten hours (causing issues with work again) and I can absolutely take NO MORE.

Am I beating a dead horse or do I have a legitimate gripe with these unprofessional clowns? This is by far the worst service ever!! I even went on insiderpages.com and posted a review. A bad one but while maintaining a professional demeanor.

P.S--I have been there a full year August first 2010.
HELP!!! (Yes, I'm a noob!)

I dont even know where to begin with my Sprint service. I need to speak to someone there about my contract, prices and the questions i have about the device.

With all the competition out there you would think you would do a better job of customer service and answering your customers.

I upgraded to a blackberry Tour for $200 less than 3 mths ago with Sprint, the phone drops almost every call in the middle of my conversations, I plug in the phone to charge from over night but in the morning the phone isn't charge, I took the phone to the service center they change the battery twice but i keep getting the same problem. I called Sprint and spoke to a supervisor, but they told me they can only send me the same phone a refurbish one. I told them I will downgrade, but this phone was garbage and I cannot deal with it anymore but they didn't care. They were more willing to cancell my contract. Now is that a way to treat a long time customer.

The Sprint customer service is Horrible, they don't resolve anything just send the ball to different departments, I heart a lot of complaints from another friends so this is not a separate case. PLEASE DO NOT activate a new service with this company if you do not want a have multiple troubles. They charge me in penalties more than 300 dollars!!! yep 300.00