More than a year after spending $300 for a wireless dongle and agreeing to pay $60 per month, I lost the dongle. After searching in vain for six weeks, and of course not using the device, I called Sprint and reported thee dongle lost or stolen. Sprint told me that they would list the device as lost or stolen and block it's usage. I was told that the only way I could close my account was to pay the bill including early termination fees in full. And so even though I had not used the device at all in six weeks, I did pay my bill in full for $168.34. Then, the following month, I got another bill from Sprint for an additional $120. When I called Sprint to ask about this bill, I was told that even though the device was reported lost or stolen and blocked from usage, Sprint charged me for another month of usage, plus other fees that I had been previously told were paid in full. When I replied that it made no sense that I was being billed an additional month for a device that was blocked, Sprint said that they would get a supervisor on the phone. I held on the line for and hour and twenty minutes until the battery went dead on my phone. I called another time to resolve the issue, but was left on hold for 40 minutes that time.

I realized that not only was Sprint intentionally charging for services that were not delivered, but they were intentionally avoiding all attempts to get a resolution to this matter. For all I know Sprint is going to try to bill me again next month for another month that the device was blocked. Sprint did tell me that if I don't pay the bill, they will send it to collections and ruin my credit. I pay my bills. But, out of principle I'm going to fight this one. $120 is not a lot of money, but if Sprint rips off a million people for $120 that is a lot of money.

I have filed a complaint with the FCC. I have filed a complaint with the BBB. I have filed a complaint with the Arizona Attorney Generals Office. I have mailed two certified letters to Sprint (with no response). The terms of the contract state that I have given up my right to civil litigation, and must submit to binding arbitration. I have requested binding arbitration from Sprint, with no response. I have contacted two local television stations (ABC 15 Investigates, and 3 On Your Side) and hope to get an on screen interview with both. I am now in the process of posting my story on 30 different complaint forums like this one.

Sprint does this because they know that these corporate practices will be profitable to varying degrees in 99.99% of the cases. Unfortunately for Sprint, I am that 1 in 10, 000.

Worst customer service. Get any other company than Sprint.

I bought the HTC Touch phone on April 1st 2008, in the Virgin Mega Store (6801 Hollywood Blvd #105, Hollywood CA 90028) for a total of $270.61 (including tax), with a promised rebate of $100, that was supposed to be received after sending in a 'rebate form' that they were going to send me in the mail within 3 months. Thus getting the price down to roughly $170.

Apart from a bunch of other problems which I won't bother officially complaining about (no reception anywhere in or a 1 mile radius around my house, a broken card reader slot and AC adapter that both didn't fall under the $7 a month insurance), I obviously never received the rebate form within the promised 3 months.
I went back to the store 4 times to talk to the sales representatives that had sold me the phone to ask what was wrong, and they advised me to wait another 3 months, twice.
The 5th time I decided to go back, Sprint had parted ways with Virgin, so they were nowhere to be found. By then I had been waiting 9 months.

I then visited the next nearest Sprint store (364 South La Cienega Boulevard, West Hollywood, CA90048) who, after approximately 30 minutes waiting, could not help me and advised me to contact customer service over the phone.

The reason I had not done this yet was because of my bad experiences with customer service regarding my other complaints.
After numerous phone calls, mainly consisting of being reconnected to 'unauthorized' personnel, spending hours waiting, only to find your call being dropped eventually. Having a phone that does not work in your own house/neighborhood obviously did not help.

In September 2008 I eventually managed to get through to a 'supervisor' named 'Jay' (all the customer service personnel have neither last names nor employee numbers), he promised me to fix everything for me, I obviously felt very relieved and trusted him.
I was supposed to fax him my sales receipt together with my mailing address under attention of 'Jay' along with promotion code 05/97140 to fax number 1866 9641216 and could expect my rebate within 3 months.
I'm not in possession of a fax machine, neither do I have access to one, but 'Jay' helpfuly advised me to go to the Sprint store, because they could fax it for me.
I did that the same day, at another Sprint store location this time, naively hoping I would be able to avoid the 30 minute wait time. Needless to say I never heard from 'Jay' again.
By this time I had moved to another part of hollywood, but I made sure Sprint got notice of this, and 'Jay' was also aware of this. Also I made sure an extended USPS mail forwarding service was set up.

Another 3 months later I was back at where I once was, calling customer service for hours on end. And also contacting them through the website www.sprintrebates.com, explaining my situation. This usually led to them telling me this was an issue that needed to be resolved over the phone, providing me with the same phone number I had been calling all allong.

After a while I finally got through to another 'supervisor' named 'Nathan' through e-mail. He promised me to solve the issue, just like 'Jay' once had. I now had to send in the same stuff (receipt/address/promocode) via regular mail, and I could expect my 'status' to be updated within 3 weeks, and a rebate in the mail within 3 months. This obviously did not happen, but since our contact was through e-mail, I was able to contact him again, and he then advised me to scan all the info and send it to him in an e-mail (I had suggested this method from the very start since this is the only way to know for sure that nothing got lost in the process).

'Nathan' confirmed he had received my info and also promised and expedited process of only 3 weeks (or 15 business days as he called it). This was 02-22-2010, 3 weeks from that date would have been 03-09-2010

For a change my 'status' on www.sprintrebates.com did turn into a 'green' bar showing I should receive my check in the mail on or before 03-28-2010. Obviously nothing happened. I contacted 'Nathan' a couple of times more, we got to the point where I had to send them my address (for verification) through e-mail, and then they would cancel the original check and issue a new one. After verifying my address twice 3 days ago (I got the same e-mail twice) I haven't heard anything yet, but I strongly doubt miracles will happen. They can play this game for as long as they feel like it.

Basically I have been actively pursuing my rebate for a measly $100 for 2 years now, my contract with Sprint could have ended this month, but I figured I would wait with dropping my service until after I got the rebate. So far it has cost me approximately 40 hours of my time, not mentioning gas money/stamps/etc. I live here on a F1 Student Visa that will come to an end soon, so my time here is extremely precious (let alone expensive). By now this is obviously more a matter of principle than money, since it cost me way more than the $100 I will be getting, someday.

Complaints have been filed with the following:
BBB
FCC
complaints.com
my3cents.com
Ripoffreport.com
complaintsboard.com
canyoutrustthem.com
planetfeedback.com
shamscam.com
pissedconsumer.com
California Attorney General
thesqueakywheel.com
measuredup.com
consumeraffairs.com
complaints.com
theconsumeradvocacygroup.com

I brought a sprint phone and it was stolen they told me it didnt have anty insurance but i was ok because i was in my 30 range so they will replace the phone but of course they wasnt telling me the truth. And i talk to many different rep two being managers and they lie to me as well

I spent months saving up for the new sprint Moment phone. I had finally reached my goal. I called Sprint's and got a sales rep. Order my the phone. 2 days later it showed up. I was so excited. I got online and started to activate it. I was asked to upgrade my plan. So i called sprint, this is when I was informed that in order to use this $200 phone I had to upgrade my plan which in the long run would end up costing me $90 extra on my bill every month. The only options I was given was to send the phone back and they would credit it back or they would up grade my plan with a $10 discount every month.