I have been a long time sprint customer since 2002. Sprint has to be one of the worst providers I have ever dealt with. I am having to call them on a monthly basis regarding issues with my Phone. Their excuse all ways seem to be the same towers are down. I am unable to text, receive incoming or make out going calls. Sprint is quick to call and remind when you owe them however they can not provide the service for the money you are paying. I am fed up to no end. There has to be a solution when it is an ongoing situation. I am sick and tired of excuses. If I called witha n excuse as to why you will not get paid then you all would not have an understanding. Get it together SPRINT!!!

they shut my phone off after i paid it

After two day of agruing about a discount and my feeling about the crappy services that sprint provided, what really pist me off. I was told this evening that the "CUSTOMER WAS NOT RIGHT" I have been in the business world for a long time and to be told that the CUSTOMER WAS NOT RIGHT, was the last straw. CAN YOU HELP ME PLEASE. Not only were the managers rude, but than to be told that the CUSTOMER WAS NOT RIGHT. I want desparately out of my contract, but they wil charge me a early termination fee. CAN YOU HELP!!!

Called Sprint on 07-03-2010 about our phone bill for the period of May 28- June 27 to have our account straightened out because we believe that we are being overcharged. They are saying that we have exceeded our minutes by 357 which we(my wife & I )have never exceeded our minutes, especially not by no 357 minutes in a month.We know how many minutes we have on our plan and make it a point not to exceed those minutes.Upon our attempt to try to get this taken care of we were either hung up on or there was no response at all from any Sprint Reps.

I had a Samsung Moment that I purchased at a corporate store. Several months later it stopped holding its charge. I went to a repair store not knowing it was actually an independent repair store and was told it could not be fixed. They exchanged the phone instead of having a new one mailed to be because it was unsafe for me to be without a phone for days. Within 30 days the new phone malfunctioned and its start and end call buttons did not work properly. I called Sprint and was told that they would not exchange the phone because it was from an independent store instead of their corporate store. I tried to explain that I couldn't return it to the store it had come from because they had exchanged it as a favor to Sprints corporate office and weren't going to take it back. The person on the phone started yelling at me. I asked if I could cancel my service and send the phone back to sprint in exchange for having my termination fee waived. An accounts rep got on the phone and yelled at me. I was nearly in tears and got off the phone. I later spoke to a rep who told me I could call Samsung and have them replace my phone under manufacturer warranty. When I spoke to Samsung they said I had to send my phone away for three weeks and that if the phone was irreparable then the warranty was voided. I am a Mayo Clinic patient and a young disabled veteran and can't be without my phone. My only option was to find a new phone carrier. It was a huge issue to change service and to go through all of this. I also had to pay connection fees at T-Mobile and pay part of the cost of a new phone all because of Sprint's bad service. I later spoke to Jeff Fortner in Sprint's Executive and Regulatory Services to ask that my $160 early termination fee be waived and was informed that this was not a possibility. He says that they told me to take it to a sprint repair store but refuses to provide me with copies of the notes from my own account documenting that saying they are proprietary information.