I have you beat, but I do feel your pain! I had a Motorola Q9c I bought brand new. Two months later, I had to replace it with a reconditioned product. I had to do this seven (7) times per policy protected by 'terms and conditions'. When the seventh reconditioned replacement started to malfunction, I got more than irate as each time I had to re-setup everything on the phone, lost my favorites, pictures and documents that weren't on the card, programs, everything. The store, phone customer service, those losers whose job it is to keep you from discontinuing service with them in retention, and their supervisors were not helpful (to say the least), and nobody wanted to hear or tell me anything other than I could get an eighth (8th) reconditioned phone or I could shut the hell up. I filed a complaint with the Federal Trade Commission, Better Business Bureau, Kansas State Corporation Commission, and Federal Communications Commission - then they wanted to talk. I still had to jump through hoops and send documentation before they finally agreed, through BBB, to provide me with a "brand new HTC Snap". Well that worked for about a week and a half after I activated it, then it started: not ringing or vibrating when I received calls, receiving text messages days or hours late, getting stuck in number mode while I was trying to type, the keys get stuck and don't work at all, the back button stops working intermittently, I can't connect my bluetooth, the corded earpiece works when it feels like it, calls drop, so forth and so on...on the brand new replacement phone. The battery in the new phone lasts for, maybe, and hour of talk time.

So, I tell Sprint that the new phone they sent me is riddled with problems. They tell me to go to an authorized repair store for a technician to tell me if there's a problem. All of the problems are intermittent, so the technician does a master reset on my phone. Well, that wipes out everything just like getting a refurbished phone, and I had to set everything back up on my new phone 2 weeks after I had just done it. He tells me that if I go through them, per policy, that he has to get me a refurbished phone. But, if I go through corporate in a 30-day window I can get a new replacement phone. The phone continues to have problems, so I go back to Sprint to say that I jumped through yet another hoop and they need to send me a new phone. Sprint responds that I am only covered by the manufacturers warranty as they do not make the products, and that I can get a refurbished model of the new phone I just received or buy another model. They stated that they responded fairly by giving me a new phone that was more jacked up than the one I had to replace seven times, and replacing that one with a reconditioned model of that same phone.

I am back at square one and they could care less when they knew exactly what they were doing to appease and satisfy the complaints I filed with regulating and agencies that could ding their reputation. I told them that it was like replacing a shirt I bought that had a hole in it with a shirt that was missing buttons that is replaced by a shirt with a bad seem that is finally replaced with a different shirt that has a hole in it. They are a joke, a racket, and maliciously complicit with these manufacturers in selling faulty products in order to sell higher priced products. I am still with an open case at BBB, and will be filing a complaint with the Attorney General's office. I have missed very important calls from the government, for work, about my kids, important messages and emails, and the hassle is beyond ridiculous. If anyone wants to join in filing a mass complaint or go for a class-action - I am open with room for company.

After a major billing problem which I thought was resolved - and kept snowballing, I closed my account with an agreed last payment amount. I mailed the payment off - and low an behold - they reported me to a collection agency. Then to make matters even worse - after I had paid them the final agreed amount - they turned around and sent me another bill. The customer service person, whose name today is Jennifer, indicated that even though I had an agreed last bill amount, that I still owe them even more - for having no service with them for months. I don't think I will send them more money - it only results in another bill and just plain makes me crazy. I am being billed for absolutely nothing.

I would like to tell you about my bad experience with Sprint PCS one of the biggest rip-off companies in cell phones. They ruined my credit and have cost me a lot. Here it goes. So I get this new Sprint PCS service. As a new user of cell phone I had no idea to check service areas and stuff. So Sprint PCS will work every where but not in my town (Downingtown) area where I was living. So I called the service and they said I need to upgrade my software and we did that and it still didn't work. So I called again and again and again. Eventually they agreed to send me a new cell phone and an envelop to return my current phone. I waited for a month and I never received anything. Since I was not using the service at all (0 minutes), I didn't pay any thing and shut off my service. They asked me to pay the penalties. What the hell?? I never paid it and since then they put it on my credit. I will never recommend anybody Sprint. Their service SUCKS.

Today was the latest in a long list of issues I have had with Sprint. Sprint's customer service is the worst I have EVER experienced--it is as if they are doing you a favor by even picking up the phone.

After repeatedly confirming my "contract expiry" date of 11/2007 (they messed up my contract expiration date repeatedly, which caused me to be very cautious about documenting conversations, etc.), I finally cut my ties and ported my phone # to another carrier only to receive a bill today for $200+ for "early termination fees."

I phoned them, got no where with a customer service rep who argued my contract expired in 2010 - so I spoke with a supervisor. The supervisor, Chris - whose ID # is FA40197 was beligerent and would not stop talking long enough for me to correct him about the issue with my account. He constantly spoke OVER me. He finally did explain that he had reversed the charge... but then went on to explain that he was "trying to educate me about why I was charged." Are you kidding me? How is EVER telling a customer you are trying to EDUCATE them ever a good idea <particularly for a mistake SPRINT made>? I then asked about an apology -- he simply repeated, "I have credited your account." This infuriated me that he refused to apologize so I persisted. I then repeated that they had messed up my account and charged me in error and so he reversed the charge -- doesn't that entitle me to an apology. This guy again dodged giving me an apology. Like his reversing the charge for their mistake WAS MY FAULT? Uh, no. I then repeated it again, asking him if he thought I was at least entitled to a simple "my apologies" - he finally relented and apologized.

I have spent no less than 12 hours (cumulative) on the phone with sprint since Dec 2007 - when I bought and returned a phone without ever having activated it. Apparently, they do not know how to handle that -- I had made no change to my account, had not interrupted my service, nothing. Yet, it took 4 months to get credit for the returned phone, 1/2 dozen phone calls to straighten out the fact that since I had returned the phone, they canNOT extend my contract, several calls to try and get the refund owed me for the returned phone, and then another 1/2 dozen calls 2 months later when they accidentally cancelled / inactivated my account for apparently no reason (completely without reason, totally their fault). They even put my # (my primary business phone is my cell #) into their aging system and it took them several days to re-coup the #. And, when they re-activated my phone (because of their error), they took the liberty to extend my contract for 2 years from the re-activation date in February 2008. Over the next few months -- through June I called repeatedly to confirm my contract expired in November 2007 and that it was noted on the account.

Each and every time I have dealt with Sprint--with probably only 1 exception--I have had an absolute customer service nightmare.

These folks behave as though they are the only game in town. I am so sick of sprint, I have made other family members switch their service from Sprint to another carrier -- customer service from any other carrier (including a can/string operation) could never be as horrendous as Sprint's. In my experience, you must document everything and chase every dollar they owe you -- be prepared to spend lots of time on hold (their way of punishing you), prepare to be "accidentally disconnected, " talked "down to, " and treated poorly. I have had dozens of customer service experiences with them (unfortunately) and all but one or two went one of these ways.

Sprint PCS -- a customer service-less nightmare! In my opinion, you should save yourself time and money (and lots of aggravation) by choosing a carrier OTHER than Sprint.

Sprint fail to send out my bill and then charged me recurring late fees despite I was paying what I used to pay on my bill voluntarily. My bills did not reflect current charges and was in error. When I contacted Sprint, they charged me TWICE for the same time period. My bill was confusing when is stated one bill cycle but my plan was prorated but not my usage?? Again, when I contacted Sprint, no one could explain the double charges but demanded the money anyway. The lated fees went into the hundreds of dollars despite my payment and their failure to spend out the bills. Then the errors of the bills given, they still did not correct. They fail to take off double billing for same services for the same time period.