Every month is a Ordeal with Sprint PCS they attach False charges to our accounts, One month we did even use our phones because we were away in the mountains, where our family's Sprint does even have services. One time we were in Oweyhee, NV, I called from my friend landline, and one of Sprint Rep. said i was calling from my Sprint mobile phone. I told that i was not and the Sprint represent called me a liar, and eveyone's knows there is nt Sprint Service in Oweyhee, Nevada on the Native American Reservation. (its a dead zone) . it a constant battle. . There sails tactic dishonest and, They defraud thousands of dollars from unsuspecting consumer who do not examine there monthly bill closely for errors, and with assistant with Sprint Reps. in there Billing Departments with a "god like absolute complex" that Sprint PCS can do no wrong.. We have just had there service for little under year and had to file 2 Better Business B. Complaint.

File BBB Oct 21st.

1) i called Sprint and Inquired about a mobile broadband for macintosh apple computer, i was anwser by a Sales Representive from oustide the USA, She told us that she found a usb broadband "sierra wireless compass" modem that worked with macintosh (she did alot reaseach to help, 2) Then the Sale Rep. said she would wave the activation fee, and reduce the price of the Sierra wireless compass" modem to $24.99 and that she sign us up for the Sprint Mobile Unlimited Broadband service for 49.95 for unlimited data usage with a 1 year agreement. The date that this took place was October 7th, 2008 and the USB modem got here October 9th, 2008. The Sprint representive had already activate the modem came to us already activated (plug-in-play).. 3) We called the Sprint customer service on October 10th 2008( with in the USA.) and they told us that something different that it was only, told by the Filipio Sprint Representive. We told that we only get 5 Gigs of data not unlimited and 2 years contract( USA Sprint Rep.), that Sprint had changes to there services on October 10th 2008. So we hang up and call back again and by change get a Sprint Rep. from the Filipians which tell us that we have Unlimited Data usage not 5 Gigs. So i got our account online click Usage and It state in black and white that we had the Unlimited Data Plan for 1 year not Sprint Rep, called her supervisor from the USA and she said that Sprint had change there mobile broadband plan and that they the did not let the Representive outside of the USA know. But that i we were on the unlimited plan. 5) ON OCTOBER 19, 2008, i got a nasty call from Sprint say owed activation fee, and we charge more than double for the USB Sierra Wireless Modem, and equipment insurance, all kind ot false charges. Please help me get this account straight.

My current account with you is billed electronically automatically.

I ended my account for phone # 614-678-1152 a long time ago. After I closed the account I received a bill from you guys saying that I still owed money, even though I closed the account. I paid that bill with you guys telling me the account was closed and there would not be any more bills. Then months later I received another bill and again I inquired how I was getting billed when the account was closed and you guys said it was before the account was closed which I inquired why would I pay my ending balance and there still be a balance after the account closed. Without it making any sense as to why I was billed I paid it off to be done with. Then a couple of months pass and again I receive a bill, this time I'm pretty sure after two times there is no way I still owe money to you for a closed account that I repeatedly paid for and was told both times there was not any more balances due. So I call the collection agency and the guy threatens me with ruining my credit report and that Sprint is a large company that I can't fight. I tell him there is no way I owe any more money so he supposably tranfers me to Sprint. The sprint lady says I do have a remaining balance and I tell her that is not possible and she comes back and says it is from a balance before the account was closed, which by the way I was automatically billed to my credit card so there is no way I could have an outstanding balance, let alone twice. Now I am getting another bill, which there is no way I am paying this one.

I cancelled service on my cell phone on 5/27/08... just four days passed the billing cycle. I was not under contract and had used zero minutes in the 4 days. Sprint cancelled my phone but billed me for the entire month. How can they NOT provide service and still charge. Since I wasn't under contract shouldn't it have been prorated? And if not... they should have told me this and I could have USED the phone for the entire month and called back to cancel on 6/19/08. Is this legal and can they DO this? I can't get anyone at Sprint to help above Customer Service who just tells me this is policy. When I get transferred to a manager I hold for over an hour and no one ever picks up. HELP!!!

Where do I begin. I have been a Sprint customer for approximately three years. I was incredibly satisfied with my service until recently - when I actually needed customer service! When I renewed my contract, added a line, and upgraded phones, you would have thought that everyone I talked to, and there were several people, had just started their training as customer service agents. I kid you not, I must have spent 5 hours on three or four different occasions trying to straighten out one customer service blunder after another. Too many phones coming, no order for the phones found, billed several hundred dollars when the upgrades were suppose to be free, etc. I simply couldn't believe the lack of knowledge and the communication breakdown between customer service agents.

Finally, after approximately one month and several hours of phone calls, things finally straightened around. However, my issues were not resolved until I contacted the cancellation department and threatened to leave.

All was wonderful with Sprint for about three weeks, that's when I need them again. Our brand new phones (2 of the 4) started to malfunction. I was pleasantly surprised when they agreed to send two new phones to me, and a return kit for the others. However, little did I know that once again, there was a communication breakdown. The girl only sent me one return kit and told me to put two phones in the mailer. Upon reading the directions, it stated that posivitely only one phone should be enclosed. I called AGAIN and ordered two new return kits (now the first one was ruined), and only received one in the mail. Keep in mind, these phones need to be returned within thirty days or I'm charged for them. So, I ripped open the sealed mailer, recycled it, and returned both phones.

I knew better than to expect proper handling, so before my bank account was deducted for payment(I HAD it on automatic draft), I called Sprint customer service AND utilized the on-line service to double check my statement balance. In both instances, I was reassured that the proper credits had been made and my new corrected balance was $91.00. I decided the day my payment was due to check my bank balance, and low and behold another communication breakdown. My bank account was deducted $453.08. That is $362.08 over what was suppose to come out. When I called, I was told that I would need to wait until it posts (apparently people actually think Sprint will give them money) and then an investigation will ensue. After that, a check will be cut and a refund mailed! It would take approximately 2 weeks to receive my refund!

I don't know about anyone else out there, but I'm a teacher. $362.00 is a lot of money. I am now concerned about checks bouncing and bills not getting paid.

Let me tell you, I wilto stay with Sprint until my contract expires, but I'm stuck. It's only because I'm stuck. If their customer service doesn't improve, I will be sure to keep spreading the word, and I encourage others to do the same. The more we get this out, the less others will have to deal with such inadequacy.

I can't imagine who's teaching their customer service representatives, but I think they had better find someone else. This is despicable.

I intend to call corporate tonight. I was given two numbers and they are as follows: 703 433 4000 and 913 794 0000. As of this point, I don't know if they're legitimate, but I hope it helps. Maybe if we start calling corporate then they'll hire more competent trainers.

It is with great regret I must write to you. My experience with your company in the past 3 days has been absolutely horrible. Let me begin with the timeline of your companyÃ�¢??s consistent incompetence. I have had a Nextel account for approximately 5 years. The reason I chose Nextel is my employer is the Department of Homeland Security. I originally signed a 2 year contract. I kept Nextel after my contract expired as I thought with the merger, service would improve. For the past couple of weeks, I have been having serious problems with my phone. I went to a corporate service center located in Oakbrook, IL and was greeted with, sorry we canÃ�¢??t help you, you have a government account. Beside the other rude comments that were made to me, I left. I then called customer care, and was somewhat helped and advised to upgrade my phone. On Tuesday, 9-18-07, I contacted Customer Care and decided to upgrade and sign a 2 year contract again. After spending close to 2 hours on the phone with your agent, all details were worked out. My new IC902 Deluxe hybrid phone would arrive on Wed. 9-20 by FedEx, which I requested and agreed to pay for shipping. I did this as I needed a dependable phone and was leaving for Washington, DC on Friday for meetings. On Wednesday, nothing arrived. On Thursday, 9/20 FedEx delivered a box containing a I920 phone. I immediately contacted Customer care, and was told by DaSilva sorry, weÃ�¢??ll send out the correct phone overnight and you should have it by 10AM on 9/21. She promised me she would email me all of the particulars and call me back to confirm everything. Not receiving an email, or a phone call, I contacted customer care later in the day. I was appalled that nothing ever happened. There was no record of any order, and there was nothing in my account record of the correct phone being processed and shipped. Amanda then proceeded to correct the problem. I was then told, the new phone would arrive on 9/21. Well, here it is Friday, 9/21 and no phone. I called Customer care again and was told the phone was shipped but would not arrive until 9/22 and it was coming UPS, not FedEx. I was assured I would get it Sat. 9/22. I then went to the UPS distribution center, and was informed the phone had not even been shipped as of 1300 on 9/21 and at the earliest it would arrive on Monday, 9/24 sometime before 3pm. This is unacceptable. I have contacted Sprint more times in the past 3 day, than in 5 years. I could not get any help from anyone. Then, the only help I got was empty promises- one after another. Not only was one error made, but many others to follow. I still do not have the phone I ordered, and have been told Oh well, sorry. ThereÃ�¢??s nothing we can do about it now. When it gets there, it gets there. Now I am sure, that this is not your way of doing business at the corporate level. I do know, if someone that I work with, at my agency makes a mistake and lets a bomb on and aircraft, there are no second chances. This situation has been one mistake after another and nobody cares. I cannot get any help from anyone, other than being transferred from one person to another. I sit here feeling helpless and taken advantage of and cannot trust anything, anyone from your company tells me. Please advise me what else I can do, or someone that can help me get the phone I ordered ASAP! Your prompt response is greatly appreciated.

After sending this email, I was contacted immediatly Mon. AM by corporate. WOW, I guess going to the CEO is the only way things get done in this company. I was offered a 50% discount on the purchase price of the phone.

11/27- Sprint Cut my service off. I contacted executive services and my service was suspended for non-payment. Come to find out my account was never credited for the returned phone. My bill was over$600. Charges were on there for services and items I never ordered. Adjustments were to be made and they would get back to me.

12/4- Phone service cut off again. Contacted sprint. After being transferred to 5 different people, I was told, they didn't care what corporate says and would not restore my service until I Paid 175.00. The saga continues. I have called Sprint more times in the past three months than I had called Nextel in 5 years. Sprint's customer service is the worst. I am considering a new carrier and consulting legal counsel. Maybe the other 50% discount should be in store for all this trouble. Most businesses don't get second and third chances to correct their shortcomings.