If you live in the Los Angeles area, DO NOT GO to Platinum Wireless - Sprint PCS, located at 10425 Santa Monica Boulevard, Los Angeles, CA 90025. The staff at this Sprint PCS store is extremely under trained. They are also very rude (especially the two female employees), the manager is useless, they are absolutely unhelpful whether or not you are there just to buy a simple accessory, get your cell phone fixed or if you are trying to do any changes to your account.

If you need real help, you are much better off doing your business on-line (www.sprint.com) calling Sprint by the phone (even though the voice activated system is annoying) or go to any small Sprint kiosk in a shopping mall.

I've been with Sprint for over ten years. I have no complaint about the service area coverage (and I do travel extensively through California, Nevada and Arizona). Their plans are reasonably priced, their phones might not be the fanciest, but they work fine. However, I am absolutely disgusted that Sprint employs such ill-trained, ill-mannered people. This company could do much much better.

I was 18 when a lady who was riding public transportation overheard me telling someone I needed a monthly service cell phone. She then informed that she was a Sprint representative and that she could get me a cell phone 'in my name'. Of course I was eager to get a cell phone because they were so hard to get without any credit.

At this time unlimited nights and weekends weren't as common as they are now. So I chose 1000 day time minutes and 6500 night and weekend minutes. The lady gave me her phone number where I could reach her so could sign the contract and initiate the service. When I went to her residence I saw numerous contracts that were signed so I trusted her. She said I just needed to give her a hundred dollar deposit and choose my phone and my contract would be started and my phone would come in the mail.

When my Phone arrived I was excited until I began to use it!!! I did not work like a new phone should. The phone only worked while it was roaming and would never let me talk to someone the 98% of time for more than two min's. The worst part it was a phone malfunction and I did not live in a area where roaming should occur. No matter where I went it stated it was roaming. I would hear a piecing sound in my ear that actually gave me a headache and the call would disconnect. So a person could actually call me and before I could even get to say 'hello' the phone would disconnect. That's a pretty clever way to be able to get someone to go over their minutes. When I called Sprint they never resolved the matter. I later found out it was a refurbished phone.

After I received a first enormous bill in the mail for a phone I never could use properly... I realized the even worse part was that the contract was for six hundred daytime and 1000 nights and weekend min's. That's not the contract I had signed!!!
This resulting in having to buy a new phone. I eventually got to change my plan and when I did they extended my contract without my knowledge. To top it off from the time of first bill my bills ranged from $130 - 300+ with ridiculous charges added. The phone also connected to Internet browser on it's own so it would add extra charges to my bill.

I then found out the lady that originally made signed me up for sprint actually created a lot of false accounts in other people's names. So I decided to terminate my service so that wouldn't happen to me. The lady has my social sec # and all the information I gave her at that time. Fortunately I haven't seen anything on my credit that's extra. However, Sprint does have a collection account on me for $322 Dollars.

My last bill was approximately $154. I don't understand why my bills were so high when the highest monthly plan was 74.99 a month. Don't they think that they got enough money from me through the whole contract charging for extra things and things that were falsely added to my bill? What ever happened to my hundred dollar deposit? The funny thing is my name was always spelled incorrectly on my bills but how is this when I filled out the application myself. I think I know how to spell my own name. The point I'm getting to is that she must have changed my information and adjusted the contract. Sprint was no help at all. I would gladly join ANYONE in a class action suit against them!!!

I have been treated horribly with Sprint. I am frustrated and tired of dealing with this. I now have my phones (3 lines) disconnected and they will not restore services if I don't pay when I have been told by their Customer Service Reps that I am fine and that my account is noted on the arrangements. I emailed as many corporate addresses that I could find off the net in hoping to get some sort of satisfactory response. Here is a copy of the letter I emailed about my complaint. If any one has any help for me please let me know: March 25, 2008.

Sprint PCS Corporate Offices

I have searched countless hours in order to find a phone number or an email to voice my complaint regarding my Sprint account. I have a Sprint Corporate account through (omitted for privacy) and have been a loyal customer for over 3 years. I also have referred several business associates and friends to what I thought was the best PCS provider. In my years of service, I have ignored the inadequate and rude customer service and issues that I have had because I enjoyed having the use of the cellular phones. But, unfortunately this is the last time that I am going to put up with this.

I pay weekly on my business account and I have never had any problems with doing so. During the time of my set arrangements, my phone has been suspended several times. Each time that this happens I have to call Customer Care to have the phone restored. No problem. Well, when I made my last payment on March 1, 2008 of $100 I was told that paying my weekly amount wasn't sufficient enough to keep the balance current. I was told that I was falling behind schedule and I was receiving numerous late fees (when I shouldn't have). So, in order to get the balance current I had to pay larger amounts. I told Customer Care that it wouldn't be a problem as long as I can break them down in 3 installments. (March 21 was the date of that call). The payment plan was for March 28, April 1, and April 4 and the balance would be down to zero. I also was told that they are in the process of merging and updating accounts so if there is any problems call back. On March 25, my phone was not only suspended, it was completely disconnected. I called back at 5pm and I was told that they were unable to access any accounts because the systems were down and to call back in 2 to 4 hours. At 10pm I finally got through to Customer Care after trying for several hours. I spoke to a Customer Care Specialist and he said that the account is noted for the arrangements and that it shouldn't have been disconnected. He then transferred me to a Customer FINANCE specialist to have the services restored. I spoke to a woman and she said that everything was fine and that she had to speak to her Supervisor to have the services restored. After waiting several minutes, Anthony the lead supervisor got on the phone and basically said No, I cannot restore services until the total balance is paid now. I told him of the arrangements that was granted by Customer Care and he said that I was misinformed and that Customer Care cannot make arrangements. He said that they were not doing their job correctly. I told him how is that possible? When you want to speak to someone at Sprint they direct your call to Customer Care. I told him that how is this my fault? Should I be penalized for an employee not doing their job correctly. I was told that my services would not be suspended and now I have my phones (I have 3 lines) completely disconnected. I also have to pay a reconnect fee on top of this. He would not restore my services and he said there was nothing more that he can do. He said that I can pay in 3 installments but the services still wouldn't be restored. I have never in the three years have had as much "misinforming" that I have right now. He told me that he has to end this call and that he was hanging up. I wasn't done speaking with him yet. I asked for the Corporate office number and/or email and he said he didn't have one. What kind of business doesn't have Corporate numbers for their customers to call? I found your email address after searching on the internet. I found this address along with pages full of other customer complaints about Sprint, exactly like mine. I am very dissatisfied with the way I was treated. I have always paid my payments and your Customer Service Reps treated me like I was a worthless "NON PAYER" (that's exactly what I was called) I was told that I shouldn't spend my money on other non important things when I have a cell phone bill due. What kind of etiquette is that? I demand restitution for this. I have never been insulted like this in my 30 years of being a consumer. I demand my services to be restored immediately without penalty. I will go as far up the ladder as I have to in order to get this resolved. I have been patient and polite for 3 years and I cannot contain my professionalism any longer. I expect a reply and resolvement in the next 24 hours. This is a corporate account and these phones have to be usable.

My husband and I have been with Sprint for a lil' over 4 years. Last year we added a 3rd line; We did a transfer of liability and seperated our lines. All along, I've had to call Sprint every other month for "unauthorized" add-ons... Text, vision packages, etc. I made a habit of checking the bill every month and constantly had to call in for credits. 90% of the time, the reps are very rude and unprofessional! They disconnect calls purposely! They don't know the answers to your questions... How can you represent a company and not know ANYTHING!!!

They added a 3rd line to my acct a few months ago and could not tell me anything about it... One of the reps said she could not figure out who/what/when/where it happened. I had no calls showing TO or FROM that number. Now, how do you explain that. Then when I disputed it, they charged me all these fees. Early termination, for calls, etc. Why? It took from July to Now for me to get this resolved... And it's still not FINISHED! I had to file a dispute w/the BBB. I was given someone's number while the dispute was going on to have my bill placed on hold... I called numerous times and NEVER received a call back. It took over a month for me to finally speak to someone in that department! He was the only person who seemed a little helpful, but he had the nerve to tell me that I don't appreciate anything... What he did.

He was trying to tell me that they applied my $300 deposit to my bill so I was NOT getting it back! Which is impossible! I called this man dozens of times.. He gave me some courtesy credits and I paid my ending balance in FULL! They ended up disconnecting my service a few times throughout this process... They are trying not to give me my deposit back which I am entitled to. I've faxed in receipts and docs proving everything! There is nothing else that they need! I can not believe the unprofessionalism. The dishonesty! A large company like SPRINT and they are full of BS. I will not EVER do business w/them or any of their affiliates again! They made this process long and drawn out... For what? They made a mistake or purposely made "unauthorized" changes to my acct and wanted me to pay for them. I've had several phones go out in less than a year and my calls drop ALL DAY LLLOOONNNGGG! They are horrible!!!

WELL THE GOOD THING IS: They did let me out of my contract without having to pay a "legit" cancellation fee! I deserved that at least! Good luck to the rest of you!!!

Sprint fraudulently stole money from my checking account! After they received a payment check, they copied my banking information and accessed checking account, and withdrew more money without my knowledge. I only authorized a one time payment through a check. That's all. I mailed Sprint a $400 check . The following month I saw the charge was duplicated on my bank statement. Thinking it was a bank error, I called the bank. Fortunately, the bank recognized the charge had the same check number and suggested I call Sprint.

Although Sprint saw the duplicated charge, Sprint denied knowing how it got there (sure). They would not refund my money and they would not forward the money to the following month. The rep said once any payment was in their system they couldn't do anything to change it. It wasn't even my account! I called my bank's fraud department. I was told due to customers complaint about Sprint fraudulently accessing their accounts, the bank has an agreement with Sprint to reverse any unauthorized Sprint charges. Knowing this, Sprint still does it preying on customers and hoping they won't notice.

Accessing and taking money from my bank account without my knowledge is fraud. I wonder who else this has happened to? They think they're above the law. This isn't right. Who's willing to stand up to Sprint? I am!