Sprint PCS
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Category: Electronics
Contact Information
1559 Decatur Ave, United States
Phone number: 386589-4802
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Sprint PCS Reviews
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July 5, 2007
Poor quality service!
I was a customer of Sprint Communications for approximately 5 years. Intermittently there would be a significant mistake on my bill and I would sit on hold for long periods of time in order to get a credit for my next bill since the only way to even talk to someone would be to pay the amount they specified, then when the phone was turned back on, a customer service representative would work with me. When I got to that point it was usually a reasonably pleasant experience.
Most of 2006 presented terribly incorrect bills. The time on the telephone with customer service was at least tripled and most of the customer service representatives could not understand how to help. I started looking at different options for cellular phone service.
In November 2006, Sprint took the liberty of automatically deducting over $352.00 from my bank account. I have never authorized anything other than single payments ever. What is worse, they deducted the same amount from my son’s bank account on the same day. Since we took turns paying the bill on line, they must have had access to both our bank accounts. Neither of us ever would authorize anything but a one time payment. Efforts to correct this were futile. My bill should not have been more than $175 for the month. In November, 2006 my son and I paid over $700. Nobody seems authorized to correct this. They empathized, but could not help.
On December 23rd, I decided to cut my losses, knowing I’d never get reimbursed the money Sprint owed me and I switched to T-Mobile. It took a few hours but I confirmed that my service was indeed canceled with Sprint, my numbers were moved to T-Mobile and I was going to just forfeit the money I was overcharged and start fresh with the new company. On December 24th I tried to log on to my Sprint account but could no longer access it since I was no longer a Sprint customer. My son and I went to the Sprint store in Denver Colorado (Stapleton store) to have the numbers on our Sprint phones downloaded to hard copy. We were told that since we were no longer sprint customers, that service was no longer available to us. Clearly, Sprint did not view us as Sprint customers any longer.
Imagine my surprise when in February, Sprint deducted $650 from my bank account! I disputed it through my bank and Sprint reversed that charge. Then in March I received a letter from Sprint saying that my bill is past due and I owe over $650 and if I don’t pay it, I may experience an interruption in service?? This would have been unusual in any event since the plan I had for the past 5 + years worked in a way that if I went over my minutes, my service was simply shut off. I called customer service and was told there was nothing they could do, but they would not transfer me to a supervisor. Meanwhile my son tried to straighten it out at a Sprint store in person... there were no answers.
In April I received the same letter threatening to interrupt my service but this time the amount was over $800.00. Calls to customer service were a repeat in the same exercise in futility. Late May the bill was more than $1,000.00 and since every single time I called Customer Service asking about this I asked to have my service disconnected, I asked why I am still getting charged. I was told there was no way to discontinue the service because I don’t have an account with Sprint. Then why do I keep getting bills in the increased amount? No answers.
This week I received a bill for over $1,300. I am at a complete loss as to what to do about this.
I am happy to provide my contract with T- mobile showing that I started my service in December and showing my numbers were transferred.
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June 29, 2007
Never received promised phones
On may 22nd 2007 I called Sprint PCS to inquire if I qualified for new cell phones yet. I have been loyal customers since 2002. At that time I was told if I renewed to a new 2 yr contract I would be eligible for two new phones (one per each line I have) so I agreed even though my original contract would not be up till later in the year. Well, I did receive the confirmation letter from them outlining the details but NO MENTION OF ANY NEW PHONES! Well, after many attempts to order this by the WWW and by phone (never being connected to a CS Rep after waiting 30 minutes at a time) I decided to walk in to a Radio Shack to pick my new phones. I was informed there was no such "agreement" on file. Upset as I was we called Sprint right then and their and the young lady, Jennifer, stated "'NO MAAM' ... THERE IS NOTHING STATING THIS AND THE SUPERVISOR WILL NOT BE ABLE TO ACCOMMODATE YOU EITHER!!! " So, what next! Another 2 yrs of dissatisfaction...?
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June 25, 2007
Billing problems and horrible customer service
I have been with Sprint PCS since 2003 and previously before that from 2000-2002. I have never had any issues other than long wait time for calling customer service up until 2 months ago. Everything has been awful. In April 2007 I added my boyfriend's phone line onto my account and took a family plan. We then each purchased a new phone. Upon purchasing the phone the sales rep. specifically asked, "is this phone for the phone line ending in 5477?" and "is this for the phone line ending in 7985?" Yes was my reply. When I switch my plan to the 550 min. family plan for $59.99 and added 300 texts messages for $5.00 per line, I was never told about anything other than all this I just mentioned. A couple of days later, when our phones came in, I called to activate them. The first call I made, I was on the phone with them for almost an hour and they were unable to activate my phone at that time, saying something about their systems refreshing or whatever terminology they use. They told me to call back in one hour. During this first call I was able to activate my boyfriend's phone (line ending in 7985). I didn't understand why mine couldn't be done. I call back a little over an hour later and during this call I find out that my phone has been programmed to another number-apparently a 3rd line that was added without my permission and without my knowledge. I told them that I was never told about this line. Also, come to find out that the $32.09 I paid isn't the only balance I owed. It wasn't free as I was told, it was only free with the 3rd line, in which I was NEVER told. So then they charged me the full $179.99 for the phone. They gave me my credit of $75 since I had my old phone for 1 yr. and another credit of $25 for the inconvenience of waiting 2 hours on the phone for them to figure out what happened. In total, I got a $100 credit. Everything was fine from that point, and my bill online showed I was in credit of $23 and some change. May's bill rolls in and I see I am being charged $566.31. WHAT!? Ok, my boyfriend and I understood that we went over on the texts and mins., but not $566.31 worth. I called to resolve this issue. I spoke to about 2 reps. I was told they pro-rated my texts, so in all reality I didn't receive 300 texts, and this was after I was asked if I wanted it to become effective immediately. No one told me they would do this. Then I had a charge of $198 and some change for the 3rd line I never used. The phone was only $179.99 and I had a $100 credit PLUS the $32.09 I already paid. I thought I paid the previous balance of $100 because I also knew I would be changing my plan. They told me I didn't and that was another reason why my bill was so high. but the credits were not applied to May's bill as they were supposed to, it was towards April's bill which was already in the middle of the billing cycle. No one did anything to resolve the issue, until I spoke to a gentleman around 5/15/2007. He told me that if I kept my balance under $180, he would waive the late fees PLUS $100. And all of this would be applied to June's bill. I changed my texts to unlimited in which he offered to me at $20 for both lines. Last week I receive my bill for June. The total due was $364.55. Are these people kidding me? I looked and I didn't go over my minutes or texts because texts are unlimited. I also didn't see my $100 credit like I was told. I called to get everything straightened out and I have spoken to 3 different reps and emailed 2-3 different reps as well. no one will help me, and they pretty much make it out to be like I am lying. But I even have this guys rep. number. I told them, "I don't have 2-3 hours of my time to sit here on hold or arguing over a phone bill." I was then told that my unlimited texting was prorated. How can you prorate something that is unlimited? I work as an assistant manager at an apartment community and we prorate a lot here. How is it possible? After that I found out that they were charging me $20 per line for unlimited texts and a few days prior, online showed $10.65 per line. When I asked about it, the $20 for all phone lines is for the 700 min. plan in which I was never told nor did it show up, like I said, a couple days prior it was $10.65 per line for unlimited texts. The whole point in getting a family plan is that when I was on the individual plan my bill ran about $65-$100 a month. Being on a family plan it would be about $50-$60 at the most per person. But in this case we have dished out almost $1000 in 2 months for reasons being unknown. The charges that they making up I presume. I am tired of blowing my money on this bill, even my rent is cheaper and I live in a luxury apartment community. This is just getting out of hand here. They are charging me out the wazoo and getting away with it. I have never paid so much money out to a cell phone company in such a little span of time. I have reported them to the FCC, FTC, and BBB. I shouldn't have to call every month to clear up a bill, they are just draining me of my money.
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June 11, 2007
Unbelievable lies and cheating
I just got off the phone with Tom from sprint. He transferred me to his supervisor who was short and brief. He admitted that they probably told me the wrong information and they inadvertently put in the wrong information with a code. He apologies and said he was still not going to take off the early termination fee. Even though he said they probably did make a mistake I have to pay 150 dollars for that. That is not right and he was not going to fix it. This is unbelievable.
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May 24, 2007
Defective equipment, rude customer service
I have a Sprint PCS phone that I have had for less than one year. The phone stopped functioning. The charger port will not hold the charger in place and the phone will not stay charged for more than three to five minutes. I contacted Sprint and was told that they could not replace my phone. I was told that I would have to pay to have the phone replaced and that I would have to replace it through a manufacturer. I was told that I would have to pay for the shipping of my phone and that I would not get a replacement phone while the phone is being serviced. I was told by the manufacturer that I would be without a phone for a minimum of two weeks. I was told that my plan was $59.99 and my monthly bills average approximately $245.00 monthly!
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February 1, 2007
Unsolicited telemarketing practices!
I have been a Sprint customer since 2001. The last few weeks I have begun to receive telemarketing phone calls to my cell phone from Sprint.
When I answer the call, it asks me if I would like to hear about new offers or promotions, press whatever number, etc. These calls are received during the day, thus using up my "anytime minutes". Today I received 2 calls, and this comes after I contacted customer care and requested my name be removed from their call list. In the past 5 days I have received 5 calls.
I have been signed up on the "Do Not Call" registry since 2003, and this is the only telemarketing call I've received since that time! When I have spoken with the customer care rep, they have been apologetic and given me "free anytime minutes". The number that I'm receiving calls from is: 866-463-3020. It is an automated call, and I'm not sure if you will ever get to a real human being, or not? I filed a complaint with the Federal Trade Commission and am told they will pass this information along to the department that enforces the law on this.
My contract is due to expire in December, and I intend to seek wireless service from a competitor. Since Sprint merged with Nextel, I have found they are very inflexible, and SOME of their customer care reps are not trained as efficiently as in the years prior to the merger! I've heard they are laying off employees. So, I would imagine customer service call-ins will suffer.
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January 9, 2007
2 stories of customer harassment
1) My dislike of Sprint started Christmas 2005 when I wanted to get my spouse a new phone. I checked our account online AND spoke with a customer service person on the phone to see what type of incentive we might be eligible for.
I was assured that he was eligible for up to 200.00 off of a new phone since it had been 3.5 years since he had a new one. (take note - already a customer for 3.5+ years). I made my purchase and sent in the rebate forms, and received no rebate. I tried getting help in the various Sprint stores, but no one in these stores seemed to have any knowledge. They could sell me a phone or sell me a plan, but other than that, they played dumb and told me I would have to call Sprint myself. I then found out that he was ineligible for a rebate UNLESS he added another 2 years to our agreement, there was nothing they could do and too bad. The fact that they compensated him NOTHING at the last renewal was irrelevant. "Too bad. Would you like to buy another phone now and renew for another 2 years?". I was livid. I vowed to just ride out the plan and cancel when it was done. Their plans are too expensive anyway. The Sprint to Sprint "free" calls are not free. In this part of the country (Southeast Michigan)we have to pay ten dollars a month for that service. Everything is an extra charge. Note: their website NOW spells out that all rebates are subject to a 2 year renewal. Obviously I wasn't the only one who got hosed by them.
2)Toward the end of our contract, I started getting phone calls from the customer service people on my cell. When I answered the phone, to my surprise, it was not someone trying to sell me another plan, it was their customer service people asking to speak to "John Doe" (someone that I work with). I told them they have the wrong number and they hung up, no apology, no nothing.
I then started getting up to 4 calls a day on my messages looking for this other person. I asked that person what was the deal, and they said that they were behind a month on their bill and Sprint had been calling everyone that they had ever called looking for them. I must note that these were our personal cell phones, not ones issued by our job or anything. Sprint had no idea if I was a friend, relative, coworker, boss, enemy, or the local pizza joint. I finally yelled at this person who barely spoke english to quit harassing me. This was NOT their (John Doe's) phone, NOT their address, NOT their family, NOT anyone responsible for their bills, QUIT bothering me. How DARE you interrupt me 4 times a day with this nonsense. They hung up and the calls stopped for 2 days and then started up again. Lucky for me my contract has just expired and I have cancelled them. The story is not over yet, I am currently waiting for my final bill and keeping my fingers crossed.
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December 21, 2006
Unauthorized charges out of bank account!
I discovered unauthorized charges on my bank account on October 20, 2006, all coming from Sprint Wireless Services.
At that point, I closed down my debit card and told them to put a flag on the account so that no further charges were to come through from Sprint Wireless Services. I then called the 800# associated with the transactions and found out that it was the Nextel portion of Sprint.
I don't have a Nextel account. I do however, have a Sprint account, but when I make my phone payments, the transaction says Sprint Customer Care, not Sprint Wireless Services. Once I notified the fraud department of my bank (HSBC), I asked if I go further back in my bank account and discover more charges, will I be able to add to the claim.
I was told yes, I can add up to 90 days from the date of the claim, and they can enter that over the phone. Anything going further back than 90, I would have to write a letter to Corporate Security listing all the fraudulent charges, and the dates on which they occurred.
As I went further back into my account, I noticed that there were multiple charges each month from Sprint Wireless Services, and all for different amounts. I called the fraud department back and added to the claim. I also asked again if I was to write that letter to corporate security and I was told to do so, and that I should do it as soon as possible, for they only have a certain amount of time to investigate.
I was told that an affidavit of the fraudulent charges would be mailed to me, and I have to sign it and either fax it back or mail it in to the address provided. I received the affidavit, signed it and faxed it back. I then wrote the letter to corporate security. HSBC fraud department said that once they receive my affidavit, and investigation would begin, and I would be notified of exactly what is going on with my debit card.
In the meantime, I called the 800# at Sprint to find out why they were taking these charges out of my bank account. Since it is the Nextel portion and I don't have a Nextel account, they had no way of looking up any information and they transferred me to Sprint since I have an account with them. Sprint also could not find anything because these charges are not stemming from my phone account. I was then told that I had to dispute these charges with my bank and there was nothing else they could do.
About a week later, I received a credit of a little over a thousand dollars for the fraudulent claims. I was happy with that, thinking that I would get the rest that stem from January, at a later date. On December 2, I get a letter from HSBC Corporate Security, saying that they will be reversing the credit they had given me on 12/05/06. The letter also stated that I would receive a credit for $300. I didn't know why they would be reversing the credit, so I had to wait until Monday, 12/04/06 to call the department.
I spoke with Yvonne Jenkins at Corporate Sec. who was handling my claim. She said since I waited beyond the 120 days from the date of discovery, they can only refund me the first three statements worth of charges, starting with the date of the first fraudulent charge, which was January 17, 2006. There was no fraudulent activity in February or March, so I only got back January's transactions which totaled $300.08, and they reversed the one thousand dollars out of my account, making it go almost $500 in the negative.
I told Yvonne that I received an entirely different story from the fraud department. I let her know that two different people had said that all I had to do was write a letter for the earlier charges and I would get that back as well. She apologized for me being misinformed, but there was nothing else she could do. I asked her what would happen if something else tries to be debited tomorrow, she said again, there was nothing she could do. I would have to go take this up with Sprint. I had two more charges in November on my new card, but MasterCard fraud department has helped me with those.
I spoke to an investigator at HSBC, because my understanding was that this matter was to be investigated. She gave me the same story Yvonne gave me, about how it's past the 120 days. I let her know that I made a claim in October for charges that occurred in Septmeber(well within 120 days - these charges were current, but for some odd reason, they can only start from the date of discovery which was January).
I told her that Sprint is unwilling to help me, so I'm stuck and I don't know who I can go to next. She then offered to call the 800# from Nextel with me. We finally got in touch with a live person at Nextel fraud department, and that representative told me to file a police report. She said they were unable to do anything until they receive the papers from the police dept. and then the investigation would begin.
I took the day off (12/7) to go back to HSBC, and try some of the tactics that I read on ripoffreport.com to try to get my money back. I told the customer service rep that according to federal regulation E, I was entitled to my money back, no matter how long ago this occurred. I told her that I would have to either pursue legal action, or take this to the media. There was nothing she could do. I got Yvonne to fax over papers stating all the fraudulent charges so that I can have evidence for my police report.
I filled out an affidavit of fraudulent activity at the bank, had it notarized and went back to the police station. I spoke with an officer who said that they can not file a police report because they do not have any proof of anything criminal. It's just my word saying it's not my account. If they had something from Sprint saying this account is not mine, however I've been charged for it, then they could process a police report. Other than that, I'm stuck again.
I was trying to get the name of the bank that is processing these payments for Sprint. Neither Sprint nor HSBC has that information. I was going to use that tactic to call that bank and let them know they are participating in illegal activity. However, I can not get the name. All I know is that it says Sprint Wireless Services, 800-639-6111 CO.
Sprint even tried taking $105 out of my account on 12/6, but they were trying to use the canceled card and it wouldn't go through. They made two attempts to take the money that day. The bad part is that they are still attempting to take money from me to pay for an account I do not have! It's not a double billing for my phone account, these are all different amounts each month (Ex. $60, $30, $294, $80 - all in one month).
As soon as I post this, I will be contacting the Attorney General's office. Something needs to be done. This is about $2000 of my money that Sprint Wireless Services has stolen from me and my bank will not investigate. I hope no one else has to go through this because this is a nightmare in more ways than one. If anyone out there has any advice as to how I can get my money back, please post a response. Thanks for taking the time to read this.
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December 19, 2006
Sprint is the worst and most deceptive company I have ever had the misfortune to be associated with!
I have been a Sprint customer for about 3 years. The reason I started to do business with Sprint is because it was the only company that I could use my phone at home as well as my place of business. The problems started when I called to add 2 phones and lines. In a nutshell I received nothing but lies and deceptive promises. I was told repeatedly by three Sprint customer service reps that, I could get 2 phones with a 1 year contract for free, my only cost would be the taxes charged to my credit card, also that each would have it’s own plan and that these phones would not extend my existing plan. When I ordered them they charged me $75.00 per phone plus shipping and an activation fee of $ 35.00 per phone. Then I learned that they extended my original plan by 2 years. After a multitude of phone calls to their customer service and being switched back and forth the from department to department (literally hours on the phone) I managed to get credit for the $70 activation fees.
My most recent problem was the last straw. About 14 weeks ago suddenly all of my phones plus an additional friends stopped receiving signal at my home where I have used them perfectly for over 2 years. I called Sprint and was told they needed a software update. I followed their instructions and the computer instructions said it was done successfully. I waited a few days and still little or no signal so I called again and was told to bring all my phones to a Sprint store. My response was “ that makes no sense that 4 phones all have the same problem, they do not get the flu like people and I can not believe that all 4 could have gone bad the same day”. The representative in an effort to solve the problem sent me a new phone even after I said it made no sense. The new phone works no better then my existing phones. A few days later all my phones stopped working at my place of business I called Sprint very irate and was passed to technical support that said, “ I am opening a ticket and this will be investigated. You will be contacted within 48 hours”, Since that day 6 weeks ago I have called probably 75 times and was told 4 additional times “I will open a ticket and we will call you within 72 hours” No calls back and no resolution! On 10/23/06 I called technical support with the same problems and spoke to a lady who took almost ½ hour and came back to me and said “ the problem is that Sprint has turned it’s cell towers away from the area you have been using your phones in for the last 2 years because of new demand. As a result you will receive little or no signal and if you do connect chances are you will be disconnected” My response was simply “ why should I pay for phones that I can no longer use most of the time because you company has chosen to add service to new area’s without building new cell sites? She said “it is to bad because up until a few weeks ago I would send you to our cancellations department and they were letting people out of their contracts for exactly this reason, but they stopped that now. I will make changes to you phones that I hope will work”. She Set up new phone updates, and told me to turn on the roaming option for all my phones, which were turned off in the settings. She then added free roaming to my contracts and gave me her email address saying it was the best way to contact her if this didn’t work. This process took literally 1 hour and 45 min. The end result was the phones didn’t improve and I acquired additional roaming charges. I have tried emailing her with NO response. Today I tried calling them for about an hour and was repeatedly disconnected trying to get to this lady thinking she may help. When I finally did get through I got to talk to someone from another country who spoke little or no English other then could only repeatedly say how sorry he was for the inconvenience.
I have had cell phones since they were 5 lb bricks with Pacific Bell so I understand they are not 100 % dependable. But dealing with Sprint has become such a problem I am concerned the frustration will become a health issue. I have invested countless hours trying to solve this problem to the point it has affected my personal as well as work life. Today I cancelled all three of my contracts and now I face fighting to prevent them from ripping me off for an additional $450 in early termination fees. It is my honest opinion that Sprint is the worst and most deceptive company I have ever had the misfortune to be associated with in my 58 years of life!
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December 17, 2006
Sprint PCS teams up with Wirefly for Scam
I do not know what scam is going on between Wirefly and Sprint. I ordered through Sprint's Employee Referral program and they are telling me I ordered through Wirefly.com I had never heard of Wirefly.com until Sprint mentioned it to me. The reason I contacted Sprint about my account is that I noticed that there has been an $8 charge for 500 text messages package for the last few months. I never ever signed up for this... I only use one or two text messages a month, I don't need 500. Sprint says that Wirefly added this service to my account and I have to take it up with them since I purchased through them. Well I did NOT purchase at wirefly.com and they added these 500 text message package without my permission. It is not noted on a single one of my invoices, but magically appears hidden in my first statement. It took me a long time to notice this additional charge because they hid it on page 4 of my statement.. shouldn't basic charges be on the first page under Your Sprint Bill ?
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