Sprint PCS
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Category: Electronics
Contact Information
1559 Decatur Ave, United States
Phone number: 386589-4802
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Sprint PCS Reviews
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December 2, 2006
Sprint in lacking in customer service and will not fix problems the have created. They just don't care!
On Oct. 30th my husband ordered Sprint PCS through a corporate account. He ordered three like phones and was told they would be shipped next day. Several days and several phone calls later we had not received the phones at all. Then, after spending much time on the phone, I order was promised to ship out. We did receive one phone the next day but it was not the phone that had been ordered and where were the other phones? After many more phone calls to Sprint and several more days of waiting we finally received the correct phones. However, they did not work and again we made more calls to Sprint PCS. Even receiving a call back from a customer service rep. after midnight one night just letting us know they had not fixed the account. Finally after two days the phones worked! Then, a week later the phones had been turned off. I personally called Sprint myself and was told it was because we owed a balance on the account even though we had only had the working phones for one week and had not had a chance to receive a bill. My husband also called Sprint and was told they had been turned off for some type of security verification. Later that day, they were turn back on. Finally, I thought the nightmare was over but it was just starting! After only three weeks of service, we are now being told that we owe over $1,600 dollars. The phones that we had chosen were suppose to be only $39.99 each. So, how could this be? My husband again called Sprint and spent even more time on the phone, not to mention calling daily. We finally were told they had credited our account and now we owe the just over $1,000. My husband gave them one week to straighten the account or we would cancel the service. One week went by and today the balance is still way off and he has ask that the account be fixed or terminated. The Rep. for Sprint said it would be another four days before they could fix the account, needing supervisor approval. We have talked with past supervisors and still are in the same boat.
We have spent much time on the phone and even money in faxing documents to them but still they have lacked in customer service. Today we decided to cancel the service and it seemed to be no problem for Sprint. Only one Rep. has showed sympathy to our ordeal and she offered a $25 credit which we never saw. We have already spent money on holders and car chargers they are now a waste. We are glad shipping back their phones (which I really liked) and still have to worry about the bill. Even after spending numerous hours on the phone and talking to way more than a dozen Representatives, why are we still going through this? Is there anyone at Sprint that cares?
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November 21, 2006
Ripped Off. Sprint PCS refused to return my money for not selling me anything!
On 11/09/06 I ordered sprint wireless service and the motorzr v3m. The phone on the website was advertised at $49.99 after a $90.00 rebate. Being that I generally never get involved in rebate purchases b/c I know it's a rip off I was hesitant to say the least. But I wanted a new phone so I "fell" for it. The salesman assured me I would receive my new phone the very next day. As I was (and still am) currently a nextel customer that was perfect. I was at the end of my billing period. the new phone would arrive my contract would roll over and I would start fresh w/ sprint. When my phone failed to arrive the next day I thought maybe because of the holiday (VETERANS) but it still hadn't come by the next. On the 4th day I thought just maybe there was a problem. So I started making calls. Countless calls b/c just like everyone else sprint hung up on me too. Finally on the 5th da i hit 611 from my nextel phone and found a wonderful person who was not only going to not hang up on me but help me too. i told her my problem she researched it and found out that the reason I hadn't received my phone was because no one had even bothered to order it. Though I had already paid $151.54. Imagine that. At that point I told her to forget it. I would just like to have my money back and cancel. She said sure placed me on hold and then came back and apologized. Said the sprint rep would not cancel w/o speaking directly to me. Fine put her on I said. To my amazement instead of canceling this non-order as I wanted this woman tried to get me to still buy phone and sweeten the pot by offering me a credit with my "rebate" money. For my trouble. When I asked her how did she think that to credit me with my own payment was some sort of service to me she became this very rude person who then began speaking to me as if I was stupid. Detailing to me how I wouldn't have to pay a bill for 1 to 2 months thanks to this wonderful credit. I told her yes it's called prepay not customer service. She then informed me that she did not want to argue w/ me and that if I did not like the offer I could feel free to cancel. (oops my original idea) And it would take up to 10 weeks to get my money back. Unbelievable!! It only took them 2 days to run the charge, but to return money their are channels and conditions. Even as she sits there and sees nothing has been ordered. After several more calls, one one to their so called executive customer care department ( what a crock) I was informed that I had again not followed proper procedure. That it is my responsibility to call the bank that issued my card and have them contact sprint to get my money back. The runaround. I called the bank and they were shocked that sprint could/would not issue me a credit. They assured me I would get my money back but I would have to dispute the charge. They would then have to cancel my card and send out a new one because of fraud (which of course it was) and I would have to wait about 5 to 7 business days before a new card arrived. All this trouble because a company refused to return my money for not selling me anything. I sent 2 emails all of which went unanswered. But judging from the other sites I've been to they are probably just lost in the shuffle.
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November 7, 2006
Warranty refuse
On April 29th last my daughter visited the Sprint Store at 2388 South Oneida Street in Green Bay, WI, for service on her Sanyo VI-2300. She'd been having trouble with that phone for about three months by then. She spoke with "Retail Comunications Cunsultant" [sic] Christina Lynn Blondheim. Ms. Blondheim examined the phone briefly and declared it to be water damaged and the warranty void.
I couldn't find the slightest hint of any damage from water or any kind of abuse on the phone. There wasn't a trace of any moisture within the clear plastic buttons or the accessories port. All metal parts were clean and free of corrosion. There were no cracks in the case or impact marks from being dropped. All buttons worked smoothly without sticking. Other than some very small scratches on the exterior that one would expect as a result of being carried in a purse the phone appeared as new, and still does.
On May 1st I spoke on the phone with a Sprint representative who informed me that Ms.
Blondheim had recorded in her notes that the phone had been "immersed" and the warranty was thus void. I also visited the Sprint Store at 1601 Lawrence Drive in De Pere, WI. I asked the Sprint representatives there, Jason Freeman and Mike Tisch, to examine the phone for water damage. They could not find any. Mr. Tisch told me water damage usually shows up as white deposits in the accessories port. They also pointed out two black rectangles in the battery compartment and one white rectangle on the battery itself. They told me rectangles were moisture detectors and would change color if exposed to moisture. The detectors in my daughter's phone showed no exposure to moisture. The battery compartment cover is a good fit, but the compartment is certainly not watertight. If this phone had been "immersed", as Ms. Blondheim claims, the moisture detectors would surely have been tripped.
Clearly, this phone has not been exposed to any appreciable amount of moisture at any time. If Ms. Blondheim believed it had, she is merely incompetent; if she was aware it had not, then she was lying. In either case she is not fit to hold her present position.
I informed Sprint via email of this episode and explained that they could not refuse to honor a valid warranty without voiding the service agreement. Their response, and the successive give and take via email, follow verbatim.
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October 17, 2006
Totally incapable of fixing their own billing process
This story now is 3 months and running. I paid my Sprint Bill in July and August directly from my bank and Sprint couldn't find my payments. After 5+ hours and a half dozen calls they said my bank had to fax them proof so they could find it. Mean time cutting my service. The Bank fax did twice since they told them the wrong procedure. Service was restored. A month later I get billing statement saying they found the money and I had a credit. Of course they didn't change my PCS balance on my September still shows me will a balance due. And you guest it they have again cut my service. So much for the successful merger of Sprint and Nextel.
Customer service has been useless, finance has been useless (useless= can solve the problem).
Any one know how to fill an FCC complaint?
Can Sprint be sued for breach of contract. I sure have held up?
Maybe just a long letter to the editors of a half a dozen business publications?
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