I'm suppose to be a Premier customer with Sprint because I have been a customer for over 5 years and have kept my bill paid in full as well for 5 years. Well, everything has been well up until the last couple of months when the phone on my second line was stolen. I called Sprint to report the phone stolen and to find out what my options were for a replacement phone. The Sprint Rep. said that I had the option of adding the Family Locator to my account and afterwards I would be able to locate the stolen phone therefore, I wouldn't have to purchase a new phone saving myself hundreds of dollars. Somehow we became disconnected so I call back and speak with someone else. I explain what the last rep. offered me to settle the problem and I was further advised by the second rep. that using Family Locator would not work and the reason why. I end up ordering a whole new phone. I was angry at being mislead and with the inaccuracy of the information provided to me! That's not even the worse. A few weeks after receiving the new phone I run into some other major problems with the new phone and call Sprint again. During this call I find out that I was not sent the phone I ordered and paid for in full (the Epic) I was sent by mistake of Sprint the wrong phone! Sprint refused to allow me to exchange the phone for the phone I originally ordered and they also would not refund me the difference because the one I paid for cost more then the one they sent me! I have had it with Sprint! They are unprofessional, inadequate, inaccurate, and a very misleading company and as soon as both contracts on my account ends, I will take my business elsewhere where my business will be valued and well appreciated! I advise all other Sprint customers to follow suit before you end up like me! Maybe then Sprint will learn what professionalism and good business morals consists of!