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gceb
September 12, 2009
Surcharges (Regulatory programs fee)
To all SPRINT CUSTOMERS OR CELL PHONE USERS. Does anyone know what surcharges or commonly known by other companies as regulatory programs fee are? Better yet, does anyone know how to calculate them? It is intriguing that the only explanation sprint customer service came up with was, and I quote, "These fees are to help cover the cost related to funding and complying with government mandates, programs and obligations." I'm pretty sure SPRINT pay a lot of money to a very prestigious law firm to come up with that statement. What this statement really means is, "We (Sprint) spend serious amounts of money on the government, so we (Sprint) can charge you whatever the HELL we (Sprint) want, and there is nothing you can do about it". This charges just prove how vulnerable cell-phone users are in this country. I remember asking a sprint customer service representative if they could kindly remove the charges, because "THEY ARE NOT MANDATORY FOR YOU TO PAY" at least that what it says on the phone bill, however, the reality is that you have to pay them, whether you like it or not; otherwise they will interrupt your service. What an irony. Two things get my blood boiling regarding this matter, first, I'm paying for something that is not MANDATORY TO PAY, and second, I do not know how to make sure I'm not being overcharge. This is like asking someone to write me a check and sign it but not having an amount on it. It's a scam what phone companies do, and will continue to do so, unless us the consumers get together on this issue. AMEN
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