I was previously part of my boyfriend's mother's phone plan, however I grew tired of her having control over my phone and I now make enough money to comfortably afford the plan myself. So we both spoke to the same representative and arranged to have a new contract done in my name with my current phone number. I was told that it was COMPLETELY NEW and would NOT contain the information from the previous account, hence I could go in and get an Evo with the 2 year contract price. She did everything accept allow me to purchase the phone via our conversation and advised me to go in to do so, because it was more secure. However, once I got into the store I was told that was impossible and I was told incorrectly. An hour later on the telecommunications support line, and one conversation on the sales support line, and I was told by a supervisor that there was nothing that could be done apart from me paying the $100 cancellation fee and starting up a WHOLE NEW CONTRACT. If this is how Sprint treats their customers, I would HATE to see how they treat people they aren't required to care about. Who needs enemies when you have a Sprint provider? Not me. They did a good enough job screwing things up that I don't need any extra enemies. They do just fine "supporting" me.