Some of you may find it odd that I am complaining about a cancellation fee that is old from 3/2007 and I will do my best to explain.
When I was deploying to Iraq on May 20, 2007 and I understood that Sprint did not offer service in Iraq DUH!! However AT&T did so I cancelled my service with Sprint and ported my numbers over to AT&T. Also cancelling your contract in advance of receiving my orders was recommended under the SSCRA to ensure all issues were addressed under SSCRA and the company you had a contract with.
Second 2 days prior to leaving I found out that AT&T only offered service to border cities or FOB's such as Bucca north of Kuwaiti border, so I placed the AT&T phone on a hold/vacation status for not being used.
Third I sent my orders and talked with the Sprint Staff and was assured that my early cancellation fees would be returned ($325.00), I also sent them more information just prior to leaving and that if they needed information they could talk to my wife who had a power of attorney to act on my behalf while gone.
Fourth while deployments for Army personnel are from 11 to 15 months that is alot of time my wife had to manage and take care of our 8 year old child along with managing the household, a very tough job. So for her to manage everything was a challenge to say the least, my wife even called and spoke with them disputing the charge while I was gone at the begining of June 2007 in is in their notes. However with my wife under a lot of stress and worring about me she would sometimes place my mail in my office room, we didn't get to speak much while I was gone.
Fifth I was injured in Iraq and my wife received a phone call telling her that they didn't know I was going to make it, again my wife was so stressed out she could function very well but she did it. I had to stay at Fort Hood at the WTU for four months to recover prior to comming home and when I did get home it was great. I also go to the VA every week for treatment still to this day and I'm still in the military.

Sixth When I returned to my civilian employer they had me flying to Chicago every week and I live in California, spending 5 days out of the week away.
Seventh I found this letter unopened under a large stack of old paperwork yesterday, when I opened it I was suprised to find out that Sprint did not do the right thing after all, and with everything happening from then till now it was not a conversation topic between my wife and I.
Eighth I have attached the compy of the letter they sent, It says they tried to contact me after June 19, 2007 and they were not bale to do so, well ofcourse not I was in Iraq.

The were supposed to call me today to let me know about giving my money back, it is 2:10pm and the phone is still silent.

Sprint sent me a jabra headset which I did not order. I sent the headset back with the return kit they sent me.

It is 8/20 and they are telling me they never received it. I told them the tracking number and now they are telling me it does not match. They are very lazy and don't even go the extra step to call their warehouse to find the package.
They are horrible and I am writing a letter to BBB about this issue.

For two weeks now, I have been unable to get a signal on my Sprint cell phone. It'll be in fine working order one day, then unable to find the network the next. For 24 hours now, I have not had use of my cell phone, AKA my only phone. Sprint customer service being what it is, I have only received the reply, "There must be an outage" - with no information whatsoever. I live in Chicago, IL! The third largest city in the country! This is unacceptable and I would like a refund for the days I have been without service.