It was September 29, 2010 3:00 P.M. and it was my son birthday party. He asked me a bottle of Sprite to open it and upon checking the I was surprised that there is a foriegn materials inside the un opened bottle, i was so shock because you cant clearly seen with your eyes if you dont check it. I tried how many times to reached them but nobody answer with my call. Until I reach Conrad Ortiz ( TSM ), and he asked me my concern, he told me that somebody from QA will call me. This QA call me October 6, 2010 2:00 PM and he ask me that he will return call by friday October 9, 2010 but until now there is no Call. I am afraid that i am not the only person having this concern. The reason for this i wrote this complaint it is because i dont want to happened to somebody else.This company always shouting about there quality of there product but where is it? I will forward my complaint to BFAD with my legal team. For More Details you can contact me with this NO. 09106576247.