I wanted to have breakfast for 7 people today, but to my loss, Spur Durbanville told me that they don't have any staff to make the food? But we are welcome to have coffee!

How is this possible? SPUR without staff?

I really think this is pathetic and need some attention as SPUR is a branded name and service like this are really putting the whole franchise in a bad light.

I went to the Spur at Montecasino during my lunch time and specifically told the waiter that we were on lunch so that we would receive the food in time. About 40 minutes later we still did not receive the food and i noticed that the people that came in 15 minutes after we did received their food. i called the waiter and asked him where the food is and also complained about the people getting there after us and receiving their food before us, i asked for the bill of the drinks we had and he insisted we should still eat, he returned without the bill but with the food about 5 minutes later. the manager (Norman) was then called in and I explained what happened, he apologised but still, i came back to work without eating that day and spent about 55 minutes in the restuarant. definitely not good service.

Went for dinner at the above Spur. Ordered our meals. I ordered a 500g T-bone and was brought a 500g rump. I accepted the rump but it was about 4mm thick and the skittle it was on was so hot the steak was burnt and full of sinu, worst cut i have ever seen. The vegetables that were brought out, the spinich was hot but the pumpkin was cold. we sent it back and they reheated it in the microwave and brought it back. We ordered the kebab meal and they too were cold, sent them back they also just put it in the microwave and returned the meal. i then replaced the rump with the t-bone and the skittle was then so cold that the meat was not kept warm. this was changed but by the time the above 2 meals were sorted and put on the table my wife had already finished her meal. The drinks, ordered a gin and dry lemon and the drink was just brought out gin in a glass with no ice. The overall quality of the meal was awful, the service was terrible almost non existent. It seems that the quality of the Spur in Jhb, where we go regularly and have never had any problems, and the one above and not nearly the same. We were made to feel like we were doing something wrong for not excepting the situation.

We went to spur in canal walk for a meal, I orderd chicken and rib combo and my friend a double burger,

When my food arrived the ribs, chips and chicken was cold, I also asked my chicken to be made peri peri and it wasnt, I told the waiter and he just walked away...

I went to the Spur at Howard Centre, Pinelands yesterday to meet up with a buddy of mine, I was early, and was seated after waiting about 5 minutes in the front, fine, no hassles.

Once seated, the waitress walked past me once and greeted, and just carried on, and then my wait began. I waited 20 minutes for someone to come and offer me menu's, whilst there were 2 waiters at the till messing around with each other. Had I not been there to meet someone, I would have walked straight out!

The person I was meeting came, and we waited a further 15 minutes before I managed to get someone to bring menu's and take our order. The order was incorrect, of poor quality, lax service, took even longer for the plates to be removed, and there was no friendly interaction. This is not the quality of Spur that I've come to expect! Someone needs a bit of a wake-up call there!