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dinkydoo
January 22, 2011
Billing
The worst customer service I have experienced in YEARS. I attempted to renew this anti-spyware software WITHOUT the antivirus portion, which would have cost less than the subscription I currently had. It gave me no opportunity to change the price during the renewal process, and I foolishly purchased it and then attempted to correct the purchase. They ignored phone calls, emails, and finally kept me waiting for almost two hours until I got to talk to a customer service person, who after a total of about 20 minutes of keeping me on hold insisted that I start the process again. Any problems with Spyware Doctor? Just CANCEL it -- THAT took about 5 minutes -- then if you want, buy it again down the road.
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H. Keever
December 31, 2009
I now have it and it seems to work but I did not order it when I found I had to pay to equip for 3 computers
I was registering at a company called Merchant Referral Solutions and up popped Spyware doctor. I was interested and clicked on it. I read the blurb and thought to buy it. I started filling out the form and realized the 3 computer price was already ticked off. I deleted the whole thing and closed it. It said today that I had a couple of thousand infections. I could use Spyware doctor to clean them up. I looked into buying it since I have so much already. I could not find a price anywhere. It appears that to find a price I have to click on I accept.
I apologize for the length of my annoyance H. J. Keever
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Nix1407
October 7, 2009
Lost Registration Key
I was infected with various spyware through the program, my email was affected and could not be accessed. All 3 PC's had to be formated.
I have submitted 8 requests to retrieve my lost code and have received nothing yet!!!
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Forsythkid
August 3, 2009
Scam
This is another of those websites that offers a product which, unknown to the buyer, automatically renews each year forever! When you try to cancel, the website is one big run around. Your better off to just cancel your credit card. This organization is offshore (Ireland) and therefore beyond the reach of US officials. Just spread the word after reading this.
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hlowry
December 21, 2008
Customer Service
For the past 3 weeks I've been fighting a 'spyware' battle with my PC. I've had "Spyware Doctor" installed for at least 6 months. I contacted them and after some early efforts and replies from them I still have the problem. I don't care how many times I scan...and how many times I 'Fix Problem' ...its still there.
At first I was informed by them to run my PC in safe mode...did it...no luck. Then I was told to run the "Malware Tool" and send them the results...did it...no luck. THEN I was told the problem would be solved via "Smart Update"...well I've "Smart Updated" for at least 10 days (3-4 times a day)...NO LUCK...nothing. Problems still exist.
Now their "Tech Group" doesnt' respond to me. BTW...I downloaded their (PC Tools) free version of "ThreatFire"...guess what? It found the problem! For $29.95 it will "Fix Problem"...ain't that sweet?..I think I've heard that before.
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October 15, 2008
compliment
No problems from my end. I love PC Tools. There is a compliment board at complimentboard.com for new compliments as well.
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