Square Enix Play Online
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Category: Services
Contact Information
United States
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Square Enix Play Online Reviews
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JN
June 17, 2011
Charging my credit card unauthoized
My credit card company called me to verify two charges by Square Enix, Play Online. The first charge for $1, then one for $27. I have never heard of this site, nor have I ever visited this site. The customer service person I spoke to explained that the first charge for $1 was to test to see if it would go through before they charged the $27. I'm so glad I have Chase, they caught it, called me, are going to investigate it, and, of course, I'm not responsible for it. As for Square Enix, I have no idea how they got my info or why they charged me, other than they were trying to steal money from me. I'll be doing more research to find out what I can do about this, if anything.
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straydog
May 18, 2009
Charged Despite Account Being Cancelled
Signed up for an account back in September of 2008. Called and was on hold for approximately 45 minutes to cancel my account BEFORE October of 2008. Went to Iraq for 6 months, came back to a year-end statement showing I've been receiving charges from Square Enix Play Online since October.
Contacted the company (5/18/2009), and was informed there was 'no record' of my canceling the account and that the charges are legitimate---they will not be removing them--- despite RECORD that the account has not been accessed in ANY way since September of 2008. Offered to provide cell phone bill showing my call (and length of call time) to them, but they refused---saying unless I had a confirmation # for the cancellation there was nothing---not only that they couldn't do, but that they -wouldn't- do. Told them to check the 2nd account under the same phone # (my roomies'...canceled same day as mine with the same person)---they refused.
I'm out over $100.
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Alfred
April 7, 2009
Unauthorized billing
My credit card company called me to verify two charges by Square Enix, Play Online. The first charge for $1, then one for $27. I have never heard of this site, nor have I ever visited this site.
The customer service person I spoke to explained that the first charge for $1 was to test to see if it would go through before they charged the $27. I'm so glad I have Chase, they caught it, called me, are going to investigate it, and, of course, I'm not responsible for it.
As for Square Enix, I have no idea how they got my info or why they charged me, other than they were trying to steal money from me. I'll be doing more research to find out what I can do about this, if anything.
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