I had bought two products from Sreeleathers earlier as it was recommended by a Kolkata friend of mine. But unfortunately, my recent experience highlighted something which has totally changed my opinion of them.
Sreeleathers is a big zero on customer service. I had bought a pair of shoes in June '07. I got around to finally wearing it in September. Within 3-4 days, the stitching on both the shoes came apart. As it was new, i rushed to them to replace it. To my surprise, I was told that the warranty time has elapsed and they can only repair them, which they will do in Kolkata and courier it to me taking only 8-10 days. I relented, though I could've got them repaired for Rs. 20-25 immediately from a good cobbler. its been 2 months and despite calling them almost 25 times, they are just stalling. Everytime some uncouth sales person talks to me and tells me to wait. Even a personal visit is wasted.
For products that are no great shakes for the money, they really have a matching lousy customer service. I don't think they will ever send my shoe back.
Is there a recourse. This behaviour should be made known to the scores of people who throng their store, thinking they are getting a good deal. They should know what to expect from Sreeleathers, incase their lousy products are to be replaced or repaired.

I bought two pair of shoes on 02-04-2006 from sreeleathers (Cannought place, New Delhi) and within a month time both shoes were got damaged (in one paid stitching came out and in other upper leather got crushed) both paid of shoes were taken for repair on 03-06-2007 vide memo no. 1661 & 1662 after repeated personal visits and long arguments with their executive. The due date for delivery threw courier of both paid of shoes was 20-06-2007 but only one pair has been given after personal visit on 24-06-2007 and delivery status of other pair is not traceable yet.

Even after paying amount equivalent to branded shoes, poor quality has been served and I have been harassed to get my shoes replaced or repaired.