My friends and I have been frequenting this mamak restaurant for awhile now. Whenever we order F&B, the waiter would usually take all orders and write it down on a piece of paper; later when we pay the bills, we would take the bill up to the cashier, and each would pay for his/her order while the cashier would check off the items until the entire bill is settled. This is quite a normal practice in the mamak scenes here in Malaysia, or so I assumed.

Few days ago as we visited the restaurant again, we did just that when came time to pay the bill. However, the cashier, a 20-ish fierce looking guy who looks like one of the bosses there, were frustrated in settling our bills, and midway, he threw the bill and showed his displeasure. When a friend of ours looked at him with shock, the said cashier stared right back squarely, and started throwing out vulgar words in Tamil, and asked that our friend to step out and fight. Imagine that, to fight! All the while our friend kept his cool and did not answer back, but our boss here kept pushing it and asked to fight.

We were beyond shock with the treatment! It's just a business deal as like any others, one eats and pays! Should one serve its customers with such attitude? And to think that people do not give two hoots for such terrifying customer service, instead, continue to prosper these thugs' businesses is really upsetting.

Is there nothing we can do to counter such thug-ish services? Or should we, the involved parties, boycott the restaurant on our own (it won't make any difference!), and simply keep our mouths shut and kowtow to them?