I have been a repeat customer with them since april, have bought gold atleast 6 times, never had any problems always smooth and instant- yesterday I go to buy gold and it has been worst experience ever dealing with a company- First they tell me its instant then to stand by, then the delivery guy is at lunch for 4 hours, followed by suddenly they are banned and cannot deliver maybe in 3 hours check then, followed by come back tomorrow its late! After repeated demands for my refund they would not give it, and customer service would drop chat, I emailed them and got a response from cindy - Hello

I have applied refund for your order

And take message to cashier to deal it for you

Please wait some time

Thanks

Your sincerely

Cindy

Today I have no confirmation of such refund in my email- my bank account does not reflect this, I attempted to contact customer service and they girl Helen- said plz wait 8 hours thx and would no give me any clear answers and closed chat window- I immediatly try to go back in chat and she closes it again!

This is fraud and scamming- I now have to wait to midnight for moneybookers.com to FORCE a refund and if they wont do it from there, I will simply have my bank do a chargeback- I do not recomend these people- I went from having honorable, quick and pleasurable transactions to- what you get from every other gold company- dodgy, lying scammers, SSEGOLD has lowered its standard and its way of treating customers, I wouldnt trust these shady people ever again and I advise if your buying gold, AVOID THEM because they are just as slimy as the next company, will tell you they have gold in stock, then make up excuses lies and avoid you until your forced to do a chargeback for a refund they dont wanna give

SSEGOLD DO NOT GO WITH THESE LYING FRADULENT SCAMMERS!

I just attempted to call them and you get some person who barely speaks any english, can't even understand or have a conversation with them, don't even with calling their number 004401212881586

The add promises 15 min delivery. 48 hours later they still havent deliverd the gold they have charged for.
Evry time I speak to them in their online customer service they just say "plz wait a bit longer..."