ICONTACT HAVE DONE NOTHING BUT CAUSE ME GRIEF FOR SEVERAL YEARS. THEY DO NOT ALLOW DOWNGRADE UNLESS YOU CONTACT THEM AND THEN THEY WILL CONTINUALLY DEACTIVATE YOUR ACCOUNT TO SHOW HOW GRATEFULL THEY ARE. THEY TAKE AT LEAST TWO DAYS TO REPLY TO AN ISSUE OR EMAIL AND WHEN THEY DO ITS TO AVOID THE ISSUE. MY ACCOUNT HAS BEEN BLOCKED AT LEAST 30 TIMES BY THESE PEOPLE FOR NO REASON. THEY HAVE MY MONEY BUT I AM UNALBE TO USE THEIR SERIVES TIME AND TIME AGAIN.