Unable to login to online card services for 3-4 weeks only way to contact is by phone. When contacted by phone they charge me $10.00 to pay bill by phone,or $15.00 for automated phone bill pay. Customer service rep. tells you that you will still be charged for any late or over limit fees and not sure if problem with web site is being worked on.for those like myself who work out of town and rely on the internet to pay bills it is just not good business practice. I had a providian account and never had any problems until sst inc. bought my account and raised my interest rate. A debt is a debt thats not the problem the business practices of sst inc. is the problem. Not fixing the problem with the web site and charging the customer for it is just wrong and must be addressed. Finding other customers with the same complaints all over the web says that something has to be done. In my opinion sst.inc. should have to pay back all charges to there customers for there bad business practices.

Thank you,
stacy j. morgan.