SST Card Services
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1 stars | | (36) |
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Category: Business & Finances
Contact Information 1145 15th Str., Granite Falls, Minnesota, United States
Phone number: 320-564-2377
[email protected]
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SST Card Services Reviews
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Lee Luepke
June 30, 2011
Unlawful billing
Statement is never on time, infact I do not even receive them most of the time. I have made $1700.00 plus in payments in the last 5 months over the phone. My balance has gone up over $ 1000.00 with no charges by me. I never received a new card in the mail & it has never been activated. They blame th United States Postal Service? I refuse to pay them any more. I did also file a complaint with the Better Business. They also responded to them that the postal service must be at fault. I feel it just there way of scamming extra penalties & fees.
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sharon m
March 27, 2011
Harrasing and saying i owe a bill when it was paid off
they have a card that was paid of through a debt foundation and all they do is call me five or six times a day i don't owe this card and they are getting on my nerves if this doesn't stop they are going to get a lawsuit filed against them
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Jennifer Richards
March 25, 2011
Unlawful Billing Tactics
SST bought my Washington Mutual Card. I already have an account with SSN because they bought my Providian card two years ago. The service is so horrible that as soon as I found out that they took over my WAMU card I paid off the balance.
A month later I received a statement with a $4.00 finance charge. I couldn't believe it. I called them and they explained that the finance charge was back-billed!? The guy threatened to send my account to collections if I don't pay. What make this situation ridiculous is that if I pay online, their online system doesn't except payments that are less than $5.00. If I agree to pay by phone they charge $10.00 to do it.
The only option I have is to mail them this payment that I don't think I even legally owe. Oh, and one more ridiculous thing, if you pay online more than $200, they will hold your payment before crediting your account for 10 days!
Their customer service is rude and it's hard to get to anyone there. The best way to get to SST is to call 1-800-388-1806 and choose the option that says your card was stolen. They will get to right away. Then ask for a transfer to customer service.
For every one else whose account was transfered to SST Card Services Run from this company. Close your account. Don't activate your new card, and just stay away from this dirty company.
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FrustratedandFedUp10
October 25, 2010
Absolutely Ridiculous
Back in April, my First Equity Business Card was transferred over to Deetto (SST Card Services). I started sending payments to them as soon as I got the first statement and letter notifying me that they would take over the account. For the first 4 months, they claimed that I should mail my payment 2 weeks in advance because the post office can take up to two weeks to deliver something one state over. I repeatedly had to call (with my bank on the line) to prove when the checks were sent (since my bank was sending them out each month). It wasn't until the fourth month that our bank representative asked whether the address on file was correct. At that point, the SST rep said "We should have asked that the first time it happened." Turns out, the original address they asked us to send payment to was incorrect and 500 miles away from where it should have been going. The woman was threatening and rude, until she realized it was there fault and then suddenly she backed off.
The other day I wanted to check the balance on the card and called the customer service number on the back. The number was disconnected. Today, I received my most recent statement and called the number on the bill. I was then told that First Equity decided to decline the reissue of my card and my card is no good. When I asked if my account was closed, they said no. So it's not closed, but I can't use the card???? She said that they don't close the account as a favor to me so that it doesn't report on my credit as a closed account. What's the difference if I can't use it? While it's open, they can increase my rate, charge me an annual fee and lord knows what else. They could give me no answers and told me they are "just a third party." When I asked for details on my account, she proceeded to tell me that they just handle this account for a bank and don't have any further details. I show that we owe $385 and they show that we owe $666 - there is something seriously wrong with this. Now that I read all of the other complaints, I'm questioning whether I should be paying them at all.
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R.J.O.
February 14, 2010
Poor Business Practices
I have been living at the same address for 16 years and somehow SST card services cannot get me a statement on time. I get calls that say my payment is late and of course there will be fees or late charges when in fact no statement was sent. Their excuse is the statement was not returned for improper address! What a powerful and irrefutable evidence of their proficiency!
Give me a break, this is the third time it has happened and it always
happens after making a payment way above the minimum! Kind of them not liking accelerated payments because it distorts their rate of expected return on the account.
More of the rampant disregard of the consumer as allowed by our governments permissive attitude toward the finance industry!
They do it because they can!
RJO
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wrpkrp1
October 9, 2009
Card Cancelled
My husband had a credit card with Providian for years, he was a cardmember in good standing...then they sold his account to SST, interest rates went up, he still had $4000 line of credit. When it was sold he owed about $2100. It took a couple of years, but he completely paid off the card. A couple of months ago, he tried using his card it was denied he has tried several times including today. I went online they say active account...so I called on phone...IIF AFTER YOU PAY OFF THE CARD AND YOU DO NOT USE IT WITHIN THREE MONTHS THEY CLOSE YOUR ACCOUNT...with no notice...guess what you can do nothing about it.
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October 28, 2008
Wouldn't accept payment by phone
My wife has an account with SST, which I am not on. Today, I called to make a phone payment, and was told by the agent that she could not give me any info on the account. Fair enough, I understand right-to-privacy and such. However, when I asked about a minimum I could make for this month, she wouldn't even give me that info. I asked to speak to a supervisor to make payment arrangements, she puts me on hold, and when she returned, said that since I was not on the account, a supervisor would not speak with me. Gee, and I wanted to give them money. Guess this is their way of running up the tab for their customers.
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August 4, 2008
WAMU Account Purchased by SST Card Services - Questionable Charges, Outrageous Finance Charges and Poor Web Services
My WAMU credit card was sold to SST w/out my knowledge/consent. Since then, I've had nothing but problems. Let me first mention that I haven't used the card since SST took the account over.
1. The website (I generally do my banking online) is inadequate and doesn't allow for automatic payment;
2. I get harassing phone messages the day I'm late (because there is not automatic payment available online (like every other account I have), so I've forgotten a few times)
3. The finance charges are outrageous: 29%!!!
4. There is a weird charge called "Balance Tran/Promo Offer" on every bill
Is there anything that can be done about a credit card company selling your account? Are there laws about how much the new company can charge for interest?
Any advice would be great!
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May 27, 2008
Pathetic service!
My husband's motorcycle loan is serviced by SST. They had two dates in their computer that the loan payment was due. One was the online automatic payment which was being taken out each month. The other one caused us to get a late payment notice every month even though the payment had already been received by them through automatic deduction from our bank account. It took us over a year, calling every month when a late payment notice came to finally get this cleared up. They were not able to get the second due date in their computer to either get deleted or match the automatic payment date. We talked to numerous employees who always said "this time" they would get it fixed. We've never dealt with a company as inept as this one.
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April 19, 2008
harrassment
If you are having a problem with SST call Jim Laws the CEO @ 816-671-2455.
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