SST Card Services
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Category: Business & Finances
Contact Information
1145 15th Str., Granite Falls, Minnesota, United States
Phone number: 320-564-2377
[email protected]
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SST Card Services Reviews
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March 17, 2008
fraud, poor customer service, lies
SST card services running their operation with a biggest scam ever. I was a providian customer, and my account sodl to SST. I have not able to my balance to this card in years now. Their whole came seeem to be put my acount int default and they are charging 29.99% for it.
I have request change my due date and person who assured me to do so. They have been still charging me almost 40 dollars late charges because she did not change my billing due date, or notified me.
Supervisor has not returned my calls. I have left 5 messages to her mail box. They have not refund me for my lost, or care to return a call back. I hope to contact better business bureau and put them out of business for all this lies, and fraud.
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November 13, 2007
Scam and cheating!
I explained to the customer service that I paid the payment via electronic transfer and that my bank showed it was paid on time. However, when i received my next months statement i noticed that the finance charge had double. At that time I called the customer service and they were very nasty and unhelpful so i closed the account. I also spoke to a supervisor Jamie collector4114 which was also unhelpful the following month. My APR is 31.58%. I was my first time ever with a late payment since I have credit cards and what they are doing is bad for business.
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November 7, 2007
Interest rate skyhigh and additional charges not authorized!
My providian card was sold to SST about 18 months ago. And was in good standing when it was bought my card was in good standings. The first month I had the card there was a charge on the card that was not authorized. They refused to take off the charge and my account has been messed up ever since. As they up over the limit charges and late charges on every month. My balance was $1200.00 when this all started and now I owe them $1834.91. I have tried to close the account but they keep telling me that I can' t close the account until it is paid off. I have been paying regular payments but I don't think I will ever get this card paid off. They call my house every other day telling me how bad this is for my credit, to which I reply what am I suppose to do. They keep telling me to come up with the money to the card back under the credit limit. I don't have it or it would be paid. It should have never gone over the credit limit as I stated earlier it had charges on it that they would not remover nor could they tell me what they were for or what company made the charge. They have done a wonderful job of wrecking my credit.
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November 2, 2007
Poor service, over limit fees!
Last month I was unable to make a payment on line. Finally I called the number listed on the bill and made payment by phone. The representative waived the fee as the web site was down. I was later advised that the payment had not been made and they charged a late fee, which put us over the limit therefore adding an over the limit fee. I made 4 phone calls and got no solution. At one point my husband spoke with a representative who hung up on him. He does not use abusive or fowl language but he was annoyed. Finally, in frustration I called them back and said I would make the entire payment online Nov 2. I was told that after I made the payment they MIGHT consider waiving the over the limit charge. When I went onto the site to make the payment on Nov 2 it TOOK MET 62 MINUTES TO GET THE PAYMENT MADE. WHEN I TRIED TO PRINT THE CONFIRMATION THE SITE SHUT DOWN!!! I have never had this kind of trouble with any other card company or site. Their representatives are poorly trained, unprofessional and rude. Surely something can be done to make this company accountable for their poor business practices. Advise smb!
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October 2, 2007
Fraudulent billing!
Ever since our Providian card was transfered to SST Card services, they never send a monthly statement or bill, then on the 31st or 32nd day they call and say we're past due and add all kinds of late fees and have raised the rate to the highest limit. After finally getting through to a real person I was told there is nothing they can do to help me, I'm liable for everything and will just have to live with it.
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September 20, 2007
Erroneously charged fees
I remitted payment to SST card services for my monthly payment. I work for my financial institution in the online bill payment department, so I monitored my payment status to them. 2 days prior to the due date, I found they had not received my payment. I immediately contacted them, advised them I would be placing a stop payment on the bill payment, and immediately went on their website and remitted payment. Needless to say they received the online bill payment and presented it to my financial institution for payment, and it was returned. They charged me a $35.00 ret check fee, fine. Then when they debited my account for the online payment, they said it too was returned for nsf, and charged me another $35.00 ret chk fee, however, the item paid. I spent 2 months on the phone with the reps their supervisors, arguing with them, even went as far as to send my bank statement showing them the item paid on the day they presented the item for payment, and yet they still refused to waive the (1) $35.00 fee. Finally, after paying a $200.00+ cell phone bill, I simply gave up and ate the $70.00. Mind you, I have NEVER been late to Providian or even to them, and this is how they treat you. The account is closed, but I have been paying an $850.00 balance for what seems an eternity. They are crooks. I have told them as much many many times.
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September 17, 2007
Fraud and cheating!
My WaMu card was sold to SST Card Services. I was never late and never had a problem. I received a notice that my card had been sold and I never received anything about this except for the bill. I paid on this for about 6 months and then suddenly a late fee shows up. I mail my bills same time every month and then all of a sudden, it takes 10 days for them to get a payment. I was told by the customer service after 4 times of trying to reach them. I kept getting "cut off" that they will not reverse these charges for any reason and that I can not depend on the mail. Even though I have my whole life and have never had a problem until now. They were very rude and now I am stuck with a $39.99 charge that is a lie and a bad mark on my credit. These people are horrible, horrible people. Do not do business with them or WaMu who thinks it is profitable to make a small amount of money selling good accounts to bad people.
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September 11, 2007
Fraudulent SST fee changing!
Providian sold the service to SST Card and the finance charges increased. This complaint has charge over the limit fees without the ability to pay of the internet, before you are lock out. Never allowing the opportunity to pay on time. Once coming to a agreement to pay off the card the finance charges increased. Unable to speak with someone to come to a reasonable agreement.
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September 10, 2007
Poor service!
We had an account with Providian for years, and paid our statements on time each month. We had just paid our April invoice then a very rude man called saying he was from the credit card company - which credit card company. He wanted my husband to make a payment over the phone right then. We never pay anything over the phone when we do not generate the call. Who was this man, which credit card, how could we be late on a payment and need to pay right now.
It took a long time to figure out our account had been sold to this SST card company and they were going to up our interest rate and they were very unkind.They wanted to charge us and extra $20 to take the payment by phone - we could make the payment on line but we would need our account number. We did not have an account number since our welcome letter had not even been mailed out yet. He refused to give me our account number over the phone. We were in a catch 22 - I could not pay online with out the number, he would not give it to me, I would not pay him over the phone.
I got a phone number to call SST back to talk to someone else. I asked them for our account number, same answer. I hung up and called back - I did this some 18 time asking each CST to note my account of the call and request, harassing them as much as they did me. Finally I got a guy who gave me our account number since he noticed I had called numerous times.
I made a payment and quickly found another company to role our balance over to so I would never have to deal with them again. I just received an invoice from SST for 41 cents. It cost them more to print and mail it to me that it is worth.
They are a very bad company with employees who think everyone is guilty of some horrible crime when we don't even know who they are and why they are calling us. Oh yeah, I got the welcome letter after I had paid them off.
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September 8, 2007
Deception, payment misplacement, harassing phone calls!
I have attempted twice to make payment by phone. Both times my check "didn't clear" However, every other payment for other bills I've paid by check by phone have gone through just fine. When I look at my bank statement, the check was never even run through my bank therefore resulting in a late fee, over the limit fee, $10 check by phone fee and multiple calls every day. I believe this company purposefully does not process checks so they can collect late fees and insufficient check fees. Is there anything I can do? Plz advise smb!
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