SST
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1 stars | | (24) |
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Category: Business & Finances
Contact Information United States
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SST Reviews
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July 4, 2007
Failure to allocate transfer payments / Failure to establish ebills
Providian sold to Washington Mutual who the sold to SST. My credit card payments were always automatically ebilled from my bank to Providian (and later Washington Mutual). SST claims they never received their payment, increased my interest rate to the max and charged me a late fee. Then, after I called them and had a "supervisor" look into it (HAH, there are NO supervisors, just clerks that make notations on a file) I received a call every single day notifying me that i was in default and needed to pay them directly by phone that day. My bank faxed proof of payment to them on a three-way with me but nothing changed. Each day the caller said the same thing: the calls were automatic and once someone answered THEN the notes were read and they were SO SORRY to have bothered me.... again. I paid the next month electronically using SST's address ... but it got there "late"... 4 days after it left my bank. (Electronic billing?, I could hand deliver it faster. 42 days later they back-dated the transfer payment, removed ONE late fee and said my interest rate was now maxed. This month's payment, sent June 28 from my bank "electronically" will not reach SST until July 5 according to the SST rep. Another "late fee". I am going to close this puppy but from what I here that may be difficult to do.
Failure to allocate transfer payments, Failure to establish ebills, automatic daily dunning
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June 5, 2007
Crooks!
I do agree, they are a bunch of thieves, I am having the most difficult time paying this account off since it was sold by Providian to these thieves. They charge a fee for everything and your limit never goes down, they are a nightmare. They also charge ten dollars to make a payment to them, so ridiculous.
Every time I check my limit it pay the acct off it is always a different amount. Someone has to do something, who can we ask for help? By the looks of things I will never finish paying for this.
HELP
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May 27, 2007
Credit fraud
Providian sold my account to SST. They keep calling my work and the card isn't even in my name. It's in my husband's.
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May 20, 2007
Customer harassment
I had a credit card account with WAMU and it was sold to SST without my knowledge. In turn my payment was late to SST and I have been rudely harassed by telephone as well as my cell phone. They call every hour ( seriously) and talk to me as if I am some lazy bum who doesn't pay their bills. I have repeatedly told them that I had the payment scheduled to be electronically paid through my bank and that it is on it's way but they kept on insisting that I pay over the phone. They kept warning me that I will incrue late fees if they don't receive their payment by a certain date and that some banks don't get the payment sent on time. I also never had a problem with my bank ever getting a payment sent late. I told them I scheduled it to be sent the day before it was officially due. They still continued to hound me and speak to me rudely. The calls kept coming every hour to the point were I had to stop answering my phone. I had my husband call to stop the calls but they were just as rude to him and spoke to him as if he was trying to talk his way out of paying. I am not looking forward to the next bill because I know that even though I sent the payment on time I will still be billed a late fee. They have no website either. When you call they tell you to call back later after you spend the time putting all you information through on the phone. I am by no means a slacker, but have been dealt with as if I am by SST.
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