My husband and I booked a trip to St. Lucia with Gloria Holmgren. The booking of the trip, and the trip itself were a breeze. We jumped on the chance to go to St. Lucia because we were told in writting that we were getting a rebate in the amount of $1, 250 back 90 days after our vacation ended. We just had to pay the cost of the vacation up front, which was about $3, 200. We were trusting of Gloria because we made contact with her through a friend. So everything went as planned. She even emailed us after we got back to see if we had a good time. Gloria then stated that we would receive our rebate in the mail after 90 days. The 90 days came and went, and no rebate. I kept inquiring of our rebate for over 3 months afterwards, and I kept getting the same reply, "still checking up on it." Then around Jan/Feb of 2007 she wrote us and said the check was in the mail. However we did not receive it. We had however just moved, and all three of us assumed that due to the move and our change of address we didn't receive it. My husband and I gave her our new address, which was in Feb. 2007, and we have not heard from her since. I am very dissatisfied with her so-called "number one priority is customer service." It is now Sept. 2008, and still NO REBATE. If anyone is reading this, and thinking of booking a trip through her, please do not. It is not worth it. Avoid the trouble, and just go through your local travel agent. This incident has forced us to take legal action against Miss Holmgren and Jump On Board Travel.