I paid 159.00 for the 7 year fabric protection plan. So far I called twice to report a stain within the 5 day period. The claim process is horrible, they ask you so many questions and the same questions about the furniture and invoice are asked when you called for every claim. Anyways, I called the 3rd time within the 5 days to report that my daughter vomited on the sofa and it was kind of all over in 2 places of the cushion. I reported the problem on August 30th 2007. It took the technician 19 days to come and service it. The technician claimed that he tried to reach me before, but that's not true. I always check my messages and there were none from the technician. Not only that, after he contacted me, he couldn't schedule me for another 8 days. The sofa already stinct and now the spots started to dry out. Finally when the technician came today, he claimed the stain safe company that there are more spots and the spots looked like add on spots. THAT'S NOT TRUE. First, it took him so long to come and clean and by that time the spots were way dried out. I AM SUPPOSE TO CLEAN IT? IS THIS THE SERVICE WE GET OUT OF STAIN SAFE? WHAT DID I DO WRONG, I CLAIMED THE STAIN ON TIME AND IT WAS ME WHO HAD TO LIVE WITH THE SMELL. THIS IS A TOTAL RIP OFF. The agent on the phone told me that they will not be able to provide additional services because of this. STAY AWAY FROM THIS RIP OFF COMPANY. I will report this to every single site and reach the consumer and advise to stay away.