Stainsafe is indeed a scam. I bought a leather sofa and loveseat from Value City Furniture in Indianapolis on 6/6/08. On 11/20/09 we noticed a rip on the side of the sofa seat that was caused by a nail protruding from the sofa frame. I called up Stainsafe and after 20 minutes on the phone with a claim rep they told me the claim is not serviceable since the damage is due to a manufacturing defect and is not covered. I called up Value City and they told me the manufacturer’s warranty is only valid until 1 year from the data of purchase. Value City representative told me that “Stainsafe tries to find a loophole to deny your claim”. I was stunned and I asked the store rep, “If you know this fact then why would you still be selling this warranty to your customers? Are you telling me that next time when I come to your store to buy a product and one of your salesperson is trying to sell me Stainsafe warranty as a great thing to have, they are actually lying?”

I think it is illegal for Stainsafe to deny such claims and unethical for Value City Furniture to be promoting this warranty in their stores since they are aware of Stainsafe’s deceptive business practices.

Warranty protection always denied. Not I have to send 5 photo to them that there is no other damage to the leather sofa.

Poor service!