Stamps.com Reviews
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myrna gintel
February 26, 2009
Monthly Fees
Stamps.com web site is a company that has used flagrant deception to bilk customers out of $20 per month monthly fees. They have set up their web site to be difficult and confusing so that you don't even realize you have signed up for monthly charges until you get the bill on your credit card statement. To get information about pricing, I signed up and gave credit card info as I intended to make a purchase. The prices were higher than usps, so I did not make the purchase for shipping materials. They do not disclose on the sign up page that there will be a monthly fee even if no services are used by the customer. and, they provide zero service for their fees. When trying to communicate or cancel, after receiving a bill on my credit card (and then they tell me they have already billed me for 2 additional months), they tell me "tough luck"- it tells you, the customer on the 3rd page in small print that you will be charged. They do not provide cancellation via website even though this is the way one signs up and make customers wait 5-10 minutes for customer service- This company is a scam operation with a misleading web site and should be shut down. I would imagine there are services that they could profess are useable, but this deceptive manner of charging without service is abhorant.
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Patty
January 28, 2009
Awful experience
Internet postage is a wonderful and convenient thing, but Stamps.com gives it a notorious name.
This iniquitous merchandise will always try to trap innocent customers by using 'No Risk', 'No Upfront Costs', '4 Week Trial' as well as 'Free Special Offer' on their promotion material. There is not any line or fine print mentioning the monthly fee or the hidden fee that will be charged for this service on those mailed material. Customer will never know the so called 'No Upfront Costs 4 Week Trial' is never free until they call to cancel the service.
Stamps.com will charge you the monthly fee at the very last second of each billing circle so that even the 'transaction date' for this bill will appear on your credit card statement as the first day of your next billing circle, not to mention the 'post date'. By using this 'smart' tactic, they try to mislead you into believing that they are charging you for the right billing circle and the first 4 week trial would be free.
However when you call to cancel the service, the representative will tell you that the charge (which has the 'transaction date' within the current billing circle) is for the previous billing circle and they will charge you one more time for the current billing circle since the 'No risk 4 week trial' is not free, which sounds like robbery. Should you ask where their terms are, they would direct you to click their 'Site Map' and followed several links to find it. I wonder how many people know where the site map link is.
What's the worse is that you cannot cancel this service by email but only by phone. Meaning if you remember to cancel it outside their normal business hours, you are screwed. You probably will be charged for one more month fee, should the next business day is within the next billing circle.
If you really want to use these services online, there is a very nice one out there with much better price and services. Here I cannot tell you a name for fairness reason. Try to google 'internet postage', the first one of the normal result (not the ads) is always the best one. Hope this review would prevent innocent people from scammers.
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ray
January 15, 2009
Unauthorized billing
On 1/1/09 my credit card was charged for $19.99 by SCI*STAMPS.COM. I was unaware that I had opened an account with them. I logged on to their website only looking for information. I thought I was dealing with the USPS. I have asked that the amount charged be refunded and my name be taken off their account list.
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raynman
January 3, 2009
Missleading "Free Demo"
I was duped into a free trial for this servcie when registering some software I downloaded for registry protection. The offer was free registration if you sign up for a "free" Stamps.com demo. The sign up crashed, but not before they got my information and now are attempting to charge my card every month.
I have challenged the charge with my credit card company. I would normally just contact them, cancel and request a refund. However, their intentions are obvious. You can not cancel on their web site, or via email. They require a call during business hours M - F, 6AM - 6PM PT to 888 434 0055.
They make it hard to cancel which is a sure sign of a bad servcie with missleading sales practices.
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Melvin
December 30, 2008
Unauthorized charges
I was charged 17.94 on my Paypal account during the trial period. I called to cancel my account and the representative on the phone told me I would be receiving a refund to my account. After 2 months of no refund, I called again. I was told that there is no one there authorized to give refunds, as they do not offer refunds, and I should be happy that they agreed to cancel my account. I made sure to send everyone on my contact list an email letting them not to fall prey to this company. Also, the 'free' postage was only available after the trial period ended, and the 'free' postage scale actually cost me $10 and I cannot use it without their software (which is only valid with a paid monthly subscription).
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Lenny
December 24, 2008
Scam and cheating
Internet postage is a wonderful and convenient thing, but Stamps.com gives it a notorious name.
This iniquitous merchandise will always try to trap innocent customers by using 'No Risk', 'No Upfront Costs', '4 Week Trial' as well as 'Free Special Offer' on their promotion material. There is not any line or fine print mentioning the monthly fee or the hidden fee that will be charged for this service on those mailed material. Customer will never know the so called 'No Upfront Costs 4 Week Trial' is never free until they call to cancel the service.
Stamps.com will charge you the monthly fee at the very last second of each billing circle so that even the 'transaction date' for this bill will appear on your credit card statement as the first day of your next billing circle, not to mention the 'post date'. By using this 'smart' tactic, they try to mislead you into believing that they are charging you for the right billing circle and the first 4 week trial would be free.
However when you call to cancel the service, the representative will tell you that the charge (which has the 'transaction date' within the current billing circle) is for the previous billing circle and they will charge you one more time for the current billing circle since the 'No risk 4 week trial' is not free, which sounds like robbery. Should you ask where their terms are, they would direct you to click their 'Site Map' and followed several links to find it. I wonder how many people know where the site map link is.
What's the worse is that you cannot cancel this service by email but only by phone. Meaning if you remember to cancel it outside their normal business hours, you are screwed. You probably will be charged for one more month fee, should the next business day is within the next billing circle.
If you really want to use these services online, there is a very nice one out there with much better price and services. Here I cannot tell you a name for fairness reason. Try to google 'internet postage', the first one of the normal result (not the ads) is always the best one. Hope this review would prevent innocent people from scammers.
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Pat
December 17, 2008
Fraud
My experience here has been one of loosing considerable money as they do not refund on shipping labels that did not print, etc. I believe this definately is fraud and it should be stopped...where are the officials & why haven't they done something about these scam artists?
I have tried to contact Stamps.com at least on 12 occasions in the last 10 days with no response. Oh yes, I get the recorded message that they are overloaded with calls and to hang on until a customer service operator can get to you...problem is I have waited up to an hour several times and no one ever answers the call.
ARE THEY STILL IN BUSINESS?????????
I have also send emails with no results so at this point I'm thinking there has got to be something else going on!
Where's my refund...I want to close this account but can't as I can't reach them...what to do next?
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Denis
December 17, 2008
Customer cheats
Stamps.com is cheating customers and charging customer without any service or product.
In October, I signed up a one-month free trial account with Stamps.com to try their services. Later, I decided to cancel the account because I do not use the service completely. I never receive the scale and any service.
The business is getting stomer register on the website with credit card information. One month later the stamps.com start charging money each month. In my case, Stamps.com charged me 2 times a month. Each charge is $17.99.
I contacted Stamps.com by writing a email message and I never got any reply. I called Stamps.com in December several times. Stamps.com representative refused refunding my money to my credit account. Stamps.com only agree to close my account for further changing me. I wasted a lot of time.
I believe that Stamps.com set a trap for customer to get in the website with the credit card information. Stamps.com uses the provided credit card to charge the customer until the customer complaint.
Stamps.com is cheating customers by delay replying the solution.
Stamps.com deliberately over charge. By any strict definition, even by its phone-calling standard
I know many customers having the same experience as this.
Stamps.com has been famous by its cheating practice in both consumer market and the Wall Street. I have filed a complaint at BBB, and suggest that all of us file a class litigation against Stamps.com if necessary.
Together, let us make it never happened.
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susiq
December 5, 2008
huge rip-off
Stamps.com is a huge rip-off! Nobody should even consider signing up for their "free trial." Apparently I must be naive, but I was under the impression that my "free trial" was for the use of their software, which I downloaded to see if it would be appropriate to print the postage on my daughter's Sweet Sixteen invitations. I decided it was not, and instead purchased stamps from the post office. A few months later, I was being charged $15.99 per month from Stamps.com because my "free trial" had exprired. Imagine that! All I did was download their software to take a look at it, and now I was being charged a monthly fee! FOR WHAT? ABSOLUTELY NOTHING! So don't be suckered by these people like I was, and benefit by my $31.98 lesson and steer clear of stamps.com.
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November 18, 2008
CONTINOUS BILLING
i NOTICED A MONTHLY CHARGE THAT HAS BEEN CHARGED TO MY aMERICAN eXPRESS CARD AND i CALLED sTAMPS.COM. iT TURNS OUT i HAVE BEEN BEING BILLED FOR 2 YEARS. tHEY SAID i HAD SIGNED UP ON AN INTERNET SURVEY. tHEIR RECORDS SHOWSD THAT i HAD NEVER LOGGED ONTO THE ACCOUNT. THE EMAIL ADDRESS THEY SAY THEY HAVE BEEN SENDING THE NOTICES TO HAS BEEN DEAD FOR A COUPLE OF YEARS AND WOULD RETURN A NOTICE OF SUCH IF USED. i WOULD ADVISE ANYONE TO BE CAREFUL WITH THE ONLINE SURVEYS. tO ME THIS PREDATORY SALES AND SHOWS THE INTEGRITY OF THE COMOPANIES DOING BUSINESS THIS WAY.
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