I used my corp. Visa card to set up our Stamps.com account and after a few months I had my office manager switch the account to utilize his corp. Visa card.
Stamps.com is billing both our cards for out 1 account.
It has been 4 months of constant complaining and I have even gone as far as cancelling our account last month, yet they still charge my card.
A promise has been made by their customer service to cancel the service, refund the charges for months now and of course, they continue to de-fraud my company.
Simply put, you give Stamps.com your credit card # and expect a monthly charge until you cancel that card, which I had to do.
*** It is a great concept, I hope to locate a more trustworthy company soon.
Don

I originally went on the site in response to an ad for picture postage. I was interested in purchasing stamps with the pictures of my children on them. After going throught the site, i canceled to order because I could not get enough information about HOW to get the stamps. I soon after had another baby and my husband took over the credit card statements. We were charged every month for 6 months before he discovered it and asked me about it. I called to complain and they said "too bad". They told me it was like having cable, you get charged even if you dont watch it. I told him that I never signed up and he told me that I had recieved emails. Never one. The next day, I received my first email letting me know that the account was canceled. They are still charging me. Everytime I call, its the same answer. Too bad. What kind of company is this??

These guys are complete Fraud. It takes about a month to receive your postage refund for duplicate labels. Their customer services is senseless and at times rude. But what got me the most is their account closing procedure. I've shifted my business and no longer needed their services so I decided to close my account as they were charging me $17.99 per month (way over current market. Ex. such services are free on PayPal).

My remaining balance on the account was only a few dollars but these dollars were hard earned and completely belonged to me. I called their customer service to close my account and it took about a minute to complete the process (I'll give them some credit here as it's pretty fast). Then I get an email that I still owe them money. And guess for what, for one day of service when I haven't even used it for a few weeks by then. See below for a snapshot of my email.

I sent them an email asking to explain these charges and also to refund my remaining balance. All I ever received from them was a slap in a face aka We are sorry you feel cheated but you still must payÂ?. They have never addressed my question about returning my remaining balance, and probably never will.

As far as I can tell these guys are a complete fraud. They make money by ripping people off. If you were to ask me for my recommendation, do your homework before you sign up with these guys. Their service is ok while you pay but they will suck out every cent from you they can at the end.

canceled account with them several times. refused to refund charges even though never once used their service. then after demanding a supervisor, they still had the gall to continue charging me. i refuted my charge with my credit card company. they still continued to charge me. now i have had to cancel my credit card number.

please beware.

stamps.com will continue to charge your credit card even if you get a new number. I tried to cancel on line, and on the phone. The first phone cancellation they said they didn't do because they had to call me back and confirm. it's nearly impossible to cancel and refunds are never given for misprinted stamps.